Becky Eldridge Email & Phone Number

Milan, Il

• Work with department leaders and end-users to identify opportunities where OpenSpan can be used to create efficiencies in work systems.• Responsible for OpenSpan projects, including: design, development, implementation, and trouble shooting. • Create and test OpenSpan projects.• Troubleshoot project errors.• Install OpenSpan applications on computers and Citrix servers.• Miscellaneous duties as assigned.

Manage and support direct mailings for the nation’s largest telecommunications company using the Naehas platform. Assist with troubleshooting of platform errors and inefficiencies. Work with design agencies on process improvement and platform optimization projects to streamline processes.Provide 1st tier support and coaching for Project Specialist Team.Assist and manage direct mailings to ensure on-time delivery using the Naehas platform. Troubleshoot platform errors with support team and assist with timely resolution.End-to-end execution on 20+ projects per month with an approximate delivery of 5 million pieces of mail.Analyze PDF proofs to ensure no discrepancies from the approved version provided by the design agency.Work with design agency on platform use and optimization. Review agency projects to ensure all data and content is correct and performs as expected. Troubleshoot inaccuracies and provide a detailed explanation of error as well as the steps needed to correct. Work with design agency to optimize workflow to ensure the most efficient processes are in place. Provide detailed as-is process as well as to-be process.Reviewed data file used by Project Specialist team on all Soft Proof projects to ensure content is valid and up to date. Tested every upgrade of the platform and provided detailed description of any errors.

Manage and support direct mailings for the nation’s largest telecommunications company using the Naehas platform. Assist with troubleshooting of platform errors and inefficiencies. Work with design agencies on process improvement and platform optimization projects to streamline processes.Provide 1st tier support and coaching for Project Specialist Team.Assist and manage direct mailings to ensure on-time delivery using the Naehas platform. Troubleshoot platform errors with support team and assist with timely resolution.End-to-end execution on 20+ projects per month with an approximate delivery of 5 million pieces of mail.Analyze PDF proofs to ensure no discrepancies from the approved version provided by the design agency.Work with design agency on platform use and optimization. Review agency projects to ensure all data and content is correct and performs as expected. Troubleshoot inaccuracies and provide a detailed explanation of error as well as the steps needed to correct. Work with design agency to optimize workflow to ensure the most efficient processes are in place. Provide detailed as-is process as well as to-be process.Reviewed data file used by Project Specialist team on all Soft Proof projects to ensure content is valid and up to date. Tested every upgrade of the platform and provided detailed description of any errors.

Manage and support direct mailings for the nation’s largest telecommunications company using the Naehas platform. Assist with troubleshooting of platform errors and inefficiencies. Work with design agencies on process improvement and platform optimization projects to streamline processes.Provide 1st tier support and coaching for Project Specialist Team.Assist and manage direct mailings to ensure on-time delivery using the Naehas platform. Troubleshoot platform errors with support team and assist with timely resolution.End-to-end execution on 20+ projects per month with an approximate delivery of 5 million pieces of mail.Analyze PDF proofs to ensure no discrepancies from the approved version provided by the design agency.Work with design agency on platform use and optimization. Review agency projects to ensure all data and content is correct and performs as expected. Troubleshoot inaccuracies and provide a detailed explanation of error as well as the steps needed to correct. Work with design agency to optimize workflow to ensure the most efficient processes are in place. Provide detailed as-is process as well as to-be process.Reviewed data file used by Project Specialist team on all Soft Proof projects to ensure content is valid and up to date. Tested every upgrade of the platform and provided detailed description of any errors.

Working through Corporate Purchasing, manage and support the Purchasing Card (P-Card) program and mobile telecommunications for all U.S. locations. Provide internal customer service to associates. Process P-Card applications and mobile phone services for Rebecca L. EldridgePage 2 563-505-2325 beldridge12@gmail.comnewly hired employees. Reconcile P-Card statements and mobile services to process monthly billings from CitiBank and Sprint and provide reports to finance at the end of each billing cycle. Created detailed electronic reporting on all assigned mobile phones, replacing previous paper billings that had zero break-down on costs. Consolidated information in Microsoft Access and utilized queries and macros to provide information on the true breakdown of costs. Saved $50K annually.Developed key performance indicators (KPI) using Microsoft Access queries for the telecom account and provided information to managers so they could track and manage usage.Initiated and set-up processes for branches to request account changes, new phones, etc. Collaborated with a third-party vendor to set up an Intranet website that was easily accessed by all users.Negotiated competitive rates with vendors for P-Card and mobile phone accounts. Secured a discounted rate for texting services that resulted in saving $75K annually.Received kudos from the company president for going the extra mile and resolving issues with smart mail services that allowed the president to send messages to a distribution list.

Create purchase orders through SAP for elevator parts to assure on-time shipments. Cooperate with Chevron Products Company for billing and invoices.Created an electronic list of suppliers to make purchase order tracking more efficient.Offered a full-time position with KONE while working through a temporary agency for six months.

Bachelors Of Liberal Arts, Liberal Studies

Education record