Sonny Plotner Email & Phone Number

United States

United States

•Oversee the comprehensive project lifecycle from initial briefing and creative development through to execution and final delivery.•Continuously adapt to evolving project priorities, timelines, and deliverables, ensuring proactive communication across all teams.•Strategically plan and allocate resources to ensure efficient day-to-day management.•Conduct quality control and review deliverables to maintain high standards.•Monitor project changes and assess their impact on cost and delivery timelines.•Maintain complete, current, and accurate project documentation.•Act as the primary lead and client point-of-contact for select projects.Current Client: Meta

Assessed and fulfilled diverse customer requests through coding in PowerShell and Bash, prioritizing industry standards for performance and maintainability. Maintained a robust quality pipeline for Automox products, collaborating cross-functionally to enhance product competitiveness and streamline processes. Spearheaded customer-centric initiatives, including custom Worklet development, to address specific requirements, fostering satisfaction and loyalty while improving user experience•Supported third party applications customer requests by assessing technical feasibility and designing, authoring, and maintaining code in PowerShell and Bash, MSI, EXE, DMG, PKG creation and modification meeting diverse customer needs•Wrote clean, reusable code in PowerShell and Bash, adhering to industry best practices and standards, to optimize performance and maintainability•Troubleshoot and resolve issues with operating system software and third party applications•Implemented and maintained a quality pipeline, enforcing the highest standards for Automox products and services to ensure reliability and efficiency •Collaborated with engineering, product, and other stakeholders to conceptualize, prioritize, and implement new Worklets and functionalities, enhancing Automox competitive edge •Spearheaded the implementation of various components, including command line interfaces, Worklet helper functions, and enforcement strategies, to streamline processes and improve user experience •Engaged directly with customers at the escalation of Customer Success Engineers, gathering requirements and authoring custom Worklets tailored to address specific customer requirements, fostering satisfaction and loyalty

Serve as a Customer Success Manager, dedicated to aligning Automox product expertise with customer desired outcomes, fostering relationships, and driving value throughout the customer lifecycle. I advocate for customers, ensuring optimal product usage, satisfaction, and identifying growth opportunities•Developed and maintained strong relationships with 172 accounts, demonstrating a deep understanding of customer pain points, technical requirements, and business objectives•Utilized data analysis to identify at-risk customers and proactively address potential issues, ensuring customer satisfaction and retention•Identified opportunities for account expansion and addressed challenges through cross-functional collaboration with Account Managers, resulting in increased revenue and customer growth•Led scheduled Business Reviews with customers to align on objectives, address concerns, onboarding and drive maximum customer health and retention•Effectively championed customer needs within internal teams, facilitating resolution of escalated issues and ensuring a positive customer experience•Leveraged comprehensive data analysis to create detailed customer profiles, enabling targeted strategies for account management and growth

United States

Serve as a technical project manager/coordinator for this Seattle-based managed services provider, specializing in assisting companies with mission-critical digital transformation, security/compliance, IoT engineering, and data analytics services•Key projects include supporting Amazon's Dash Replenishment Service Test Certification process, implementing test infrastructure processes, and driving tool setup for mobile device deployment and QA methodologies. Conducted UX assessments and developed test plans and cases using Visual Studio Team Services, overseeing prioritized test passes. Additionally, served as project coordinator for Teleion, managing day-to-day operations in sales, recruiting, and human resources, coordinating over 100 requisitions and 300 candidates. Led a team in assessing processes, creating documentation and training materials, and utilizing social media for recruitment efforts. Proficiently handled applicant tracking system queries and HR onboarding processes, successfully onboarding over 15 new hires.•Special Assignment: Privacy consultant for Microsoft GDPR support; responded to over 400+ customer inquiries, ran Kusto.Explorer queries on customer data streams, updated GDPR Wiki documentation, emailed service providers to close out their data streams that are Out of SLA, and catalogued frequent issues into Azure DevOps database.-As an IT Risk Consultant and Program Manager at Microsoft Bing Ads, provided governance, risk, and compliance advisory services for User Access and Change Management Controls. Managed internal controls under SOX, SOC1, and MRC frameworks, facilitating audits and maintaining documentation. Utilized SQL, Azure Portal, and PowerShell scripts to extract data for audit workpapers, while coordinating with auditors and cross-functional teams. Led major IT project initiatives to enhance compliance capabilities, driving automation and process improvements to meet delivery goals.

United States

Joined the technical team of this innovative blockchain-based game development company•Responsible for developing/implementing test infrastructure processes, writing test plans/cases, and performing prioritized test passes (e.g. BVT, smoke, alpha release, and full passes)•Created team builds using Unreal Editor 4 and Perforce Helix Visual Client, uploading builds to the SteamWorks test branch•Additionally leveraged communications, developer relations, and customer outreach skills to promote the company's video games and Smart Game Objects at industry events throughout the greater Seattle area

Washington, United States

Retained by this top wireless carrier to perform release coordination and process governance SOX compliance for all EQM-validated applications •Accountabilities included providing certified exit documentation to the project site, in addition to supporting the test process intake, reporting, defect process, and test closure process to ensure all EQM-supported applications met required SOX compliance requirements and standards for deployment•Facilitated evening and weekend EQM status meetings to bring multiple groups together to prioritize project phases/interdependencies and tracked an extensive mix of KPIs/daily statistics•Rolled up all monthly accomplishments into a PowerPoint deck to keep executive management informed on the status of monthly deliveries•Mentored team members on best practices and provided training to improve team performance, quality, and bench strength