Sonny Plotner Email & Phone Number

United States

United States

• Oversee the comprehensive project lifecycle from initial briefing and creative development through to execution and final delivery.
• Continuously adapt to evolving project priorities, timelines, and deliverables, ensuring proactive communication across all teams.
• Strategically plan and allocate resources to ensure efficient day-to-day management.
• Conduct quality control and review deliverables to maintain high standards.
• Monitor project changes and assess their impact on cost and delivery timelines.
• Maintain complete, current, and accurate project documentation.

• Assessed and fulfilled diverse customer requests through coding in PowerShell and Bash, prioritizing industry standards for performance and maintainability. Maintained a robust quality pipeline for Automox products.
• Supported third party applications customer requests by assessing technical feasibility and designing, authoring, and maintaining code in PowerShell and Bash, MSI, EXE, DMG, PKG creation and modification meeting.
• Wrote clean, reusable code in PowerShell and Bash, adhering to industry best practices and standards, to optimize performance and maintainability
• Troubleshoot and resolve issues with operating system software and third party applications
• Implemented and maintained a quality pipeline, enforcing the highest standards for Automox products and services to ensure reliability and efficiency
• Collaborated with engineering, product, and other stakeholders to conceptualize, prioritize, and implement new Worklets and functionalities, enhancing Automox competitive edge

• Serve as a Customer Success Manager, dedicated to aligning Automox product expertise with customer desired outcomes, fostering relationships, and driving value throughout the customer lifecycle. I advocate for.
• Developed and maintained strong relationships with 172 accounts, demonstrating a deep understanding of customer pain points, technical requirements, and business objectives
• Utilized data analysis to identify at-risk customers and proactively address potential issues, ensuring customer satisfaction and retention
• Identified opportunities for account expansion and addressed challenges through cross-functional collaboration with Account Managers, resulting in increased revenue and customer growth
• Led scheduled Business Reviews with customers to align on objectives, address concerns, onboarding and drive maximum customer health and retention
• Effectively championed customer needs within internal teams, facilitating resolution of escalated issues and ensuring a positive customer experience

United States

• Serve as a technical project manager/coordinator for this Seattle-based managed services provider, specializing in assisting companies with mission-critical digital transformation, security/compliance, IoT engineering.
• Key projects include supporting Amazon's Dash Replenishment Service Test Certification process, implementing test infrastructure processes, and driving tool setup for mobile device deployment and QA methodologies..
• Special Assignment: Privacy consultant for Microsoft GDPR support; responded to over 400+ customer inquiries, ran Kusto.Explorer queries on customer data streams, updated GDPR Wiki documentation, emailed service.

United States

• Joined the technical team of this innovative blockchain-based game development company
• Responsible for developing/implementing test infrastructure processes, writing test plans/cases, and performing prioritized test passes (e.g. BVT, smoke, alpha release, and full passes)
• Created team builds using Unreal Editor 4 and Perforce Helix Visual Client, uploading builds to the SteamWorks test branch
• Additionally leveraged communications, developer relations, and customer outreach skills to promote the company's video games and Smart Game Objects at industry events throughout the greater Seattle area

Washington, United States

• Retained by this top wireless carrier to perform release coordination and process governance SOX compliance for all EQM-validated applications
• Accountabilities included providing certified exit documentation to the project site, in addition to supporting the test process intake, reporting, defect process, and test closure process to ensure all EQM-supported.
• Facilitated evening and weekend EQM status meetings to bring multiple groups together to prioritize project phases/interdependencies and tracked an extensive mix of KPIs/daily statistics
• Rolled up all monthly accomplishments into a PowerPoint deck to keep executive management informed on the status of monthly deliveries
• Mentored team members on best practices and provided training to improve team performance, quality, and bench strength