System Administrator
Current
Oct 2024 - Present
AeroLeads people directory · profile
Sonny Hightower Email & Phone Number
Motivated IT Professional
at
TheGuarantors
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Motivated IT Professional
Location
East Orange, New Jersey, United States
Company size
Who is Sonny Hightower? Overview
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Quick answer
Sonny Hightower is listed as Motivated IT Professional at TheGuarantors, a company with 82 employees, based in East Orange, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Sonny Hightower.
Sonny Hightower previously worked as System Administrator at Theguarantors and IT Support Specialist at Theguarantors. Sonny Hightower holds Cybersecurity Certificate, Cybersecurity from New Jersey Institute Of Technology.
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TheGuarantors
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Profile bio
About Sonny Hightower
Experienced IT professional with a demonstrated history of working in multitude of industries and roles. Skilled in Computer Repair, Networking, Computer Hardware Troubleshooting, Logistics Management, and Windows 10.
Current workplace
Sonny Hightower's current company
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Theguarantors
10 roles
Sonny Hightower work experience
A career timeline built from the work history available for this profile.
It Support Specialist
Aug 2024 - Oct 2024
Desktop Support Specialist (Consult)
- Serve as an escalation point when TIER I support was unable to provide a solution
- Worked closely with other IT teams, business stakeholders, and vendors to drive successful Microsoft 365 initiatives.
- Provide advanced technical support to end-users, troubleshoot issues, and assist with user training.
Feb 2024 - May 2024
Service Operation Agent (Consult),
- Responsible for first point of contact support to warehouse and corporate employees in a bi-lingual environment with 90%customer satisfaction rate.
- Increased laptop refresh project productivity quota by 20%
- Experience in hardware and software troubleshooting
Nov 2023 - Feb 2024
End User Support Specialist
Contributes Tier 1 and Tier 2 support all users across the company hierarchy while providing white glove customer service which increases overall end user satisfaction by 10%. Resolved over 100 tickets that addresses issues with image builds within SCCM while collaborating with internal and external resources. Conduct daily health checks and hands-on.
Oct 2022 - Jun 2023
Help Desk Analyst
As the first point of contact for internal customers seeking technical assistance over the phone and other available methods improved the closure rate by 30% at initial contact.Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issues and details provided by the end user and walk.
Sep 2021 - Oct 2022
Hardware Support Specialist
Installs, modifies, and makes minor repairs to computer hardware and software systems. Implemented a new warranty claim tracker and process which decreased asset repair times by 70%. Resolves tickets utilizing ServiceNow! representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain.
Jun 2021 - Sep 2021
Office 365 Premier Support Engineer
- Manges critical issues by setting customer expectations, devise and implement actions plans and professionally communicate at all parties involved
- Primary technical contact, delivers advance technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management.
- Collaborates with subject matter experts and escalation managers when additional support is needed
Apr 2020 - May 2021
Information Technology Support Technician
Provided field support for the Colorado Springs and surrounding metro areaConducted component support for HP, Dell, and Konica Minolta printers –troubleshooting connectivity, rollers replacement, etcPrinters supported - HP LaserJet Enterprise 700 color MFP M77, HP Color LaserJet ProMFP M477fdn, HP LaserJet Enterprise M4555h MFP, HP Color LaserJet.
Mar 2018 - Apr 2020
Desk Support Technician,
Provided first level support for all PCs, Printers, Thin Clients, Mobile Devices, Point of Sale Terminals and all applications. Performed required installs, configurations, and maintenance of applications on PCs. Delivered computer support to system users and guests of the Hotel. Configured VLANs on demand on-site and from remote locations to meet the.
Dec 2016 - Mar 2017
Team & coworkers
Colleagues at TheGuarantors
Other employees you can reach at theguarantors.com. View company contacts for 82 employees →
JM
Josue Mora Faz
Colleague at Theguarantors
Harrisonville, Missouri, United States, United States
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AL
Austin Light
Colleague at Theguarantors
Brooklyn, New York, United States, United States
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MG
Mary Grace Neville
Colleague at Theguarantors
Brooklyn, New York, United States, United States
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AS
Amitesh Sinha
Colleague at Theguarantors
New York, New York, United States, United States
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WN
Wade Ni
Colleague at Theguarantors
Houston, Texas, United States, United States
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BS
Bailey Stanek
Colleague at Theguarantors
Syracuse, New York, United States, United States
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KC
Keith Chong
Colleague at Theguarantors
Contact Info, United States
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NT
Naveen Thomas
Colleague at Theguarantors
Canada, Canada
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SC
Soonmin Cho
Colleague at Theguarantors
Menlo Park, California, United States, United States
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LR
Lacey Rowan, Msw
Colleague at Theguarantors
Raleigh, North Carolina, United States, United States
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Josue Mora Faz
Colleague at Theguarantors
Harrisonville, Missouri, United States, United States
View →
AL
Austin Light
Colleague at Theguarantors
Brooklyn, New York, United States, United States
View →
MG
Mary Grace Neville
Colleague at Theguarantors
Brooklyn, New York, United States, United States
View →
AS
Amitesh Sinha
Colleague at Theguarantors
New York, New York, United States, United States
View →
WN
Wade Ni
Colleague at Theguarantors
Houston, Texas, United States, United States
View →
BS
Bailey Stanek
Colleague at Theguarantors
Syracuse, New York, United States, United States
View →
KC
Keith Chong
Colleague at Theguarantors
Contact Info, United States
View →
NT
Naveen Thomas
Colleague at Theguarantors
Canada, Canada
View →
SC
Soonmin Cho
Colleague at Theguarantors
Menlo Park, California, United States, United States
View →
LR
Lacey Rowan, Msw
Colleague at Theguarantors
Raleigh, North Carolina, United States, United States
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2 education records
Sonny Hightower education
Cybersecurity Certificate, Cybersecurity
High School Diploma, General Studies
Etiwanda High School
FAQ
Frequently asked questions about Sonny Hightower
Quick answers generated from the profile data available on this page.
What company does Sonny Hightower work for?
Sonny Hightower works for TheGuarantors.
What is Sonny Hightower's role at TheGuarantors?
Sonny Hightower is listed as Motivated IT Professional at TheGuarantors.
Where is Sonny Hightower based?
Sonny Hightower is based in East Orange, New Jersey, United States while working with TheGuarantors.
What companies has Sonny Hightower worked for?
Sonny Hightower has worked for Theguarantors, Bausch + Lomb, Humanscale, Exoduspoint Capital Management, Lp, and Janus Henderson Investors.
Who are Sonny Hightower's colleagues at TheGuarantors?
Sonny Hightower's colleagues at TheGuarantors include Josue Mora Faz, Austin Light, Mary Grace Neville, Amitesh Sinha, and Wade Ni.
How can I contact Sonny Hightower?
You can use AeroLeads to view verified contact signals for Sonny Hightower at TheGuarantors, including work email, phone, and LinkedIn data when available.
What schools did Sonny Hightower attend?
Sonny Hightower holds Cybersecurity Certificate, Cybersecurity from New Jersey Institute Of Technology.
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