Sonu Kumar Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Proactively identified potential risks and implemented mitigating measures . Mentored junior team members in credit operations best practices, cultivating a culture of continuous learning within the department. leading to more accurate risk assessments and better-informed lending decisions. Multi tasked, worked well under pressure and drove positive change to credit operations. Contributed to the successful launch of new credit products by providing valuable input during development phases based on industry trends and client needs analysis. Received the Trailblazer Award for my innovative suggestions, which significantly contributed to the growth of the company's product.

India

Pioneered New Business Model: Joined as the first employee of the refinance business, contributing to its growth frominception.Sales and Customer Insight: Utilized advanced sales skills and deep understanding of customer psychology to drivebusiness success.Team Building and Training: Built and trained a high-performing team, stabilizing relationships with Cars24 yards anddealers.Cross-functional Collaboration: Established alignment with multiple internal teams, including the RTO, disbursement, QC,and finance teams, to streamline processes and ensure seamless operations.Process Expertise: Sole expert on the entire refinance process within the company, from customer acquisition to loandisbursement and collection.Award Recognition: Received the Trailblazer Award for outstanding performance and innovative contributions to businessgrowth.

Gurugram, Haryana, India

Product Presentations: Delivered informative product presentations that showcased features and benefits, leading tohigher conversion rates.Sales Techniques: Applied effective sales techniques to build customer interest, close sales, and drive revenue growth.Customer Information: Provided comprehensive information about available products, services, and the benefits of theproduct, enhancing customer knowledge and satisfaction.Lead Management: Managed a database of leads, ensuring timely follow-up calls and accurate record keeping.Adaptive Sales Strategies: Observed and learned changing customer requirements, adapting sales strategiesaccordingly to meet market demands.Team Management: Managed a team of eight members, overseeing their performance and facilitating collaboration toachieve shared goals.Award Recognition: Received the Young Award four times and the Top Performer Award three times for my exceptionalperformance in loan sales and product knowledge.

Gurugram, Haryana, India

Product Presentations: Handled high-volume telemarketing operations with expert use of client management softwareand computer dialing.Sales Techniques: Utilized sales techniques to build customer interest and close sales.Adaptive Sales Strategies: Increased sales by effectively identifying customer needs and presenting tailored solutions.Communications Building: Followed up with customers to solicit further sales.