Sonvir Singh Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru South, Karnataka, India

Bengaluru

Managed a portfolio of client accounts, overseeing onboarding, implementation, and ongoing support to drive customer satisfaction and retention.Conducted regular check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or expansion.Developed and maintained customer success plans, outlining key.

Bengaluru Area, India

Serve as the primary point of contact for key client accounts, responsible for understanding their business goals, challenges, and success criteria.Develop and execute customer success plans to drive adoption, retention, and expansion opportunities, ensuring alignment with client objectives and maximizing value realization.Build strong relationships with.

Bengaluru, Karnataka, India

Responsible for ownership of Customer Success function: Customer Engagement, Adoption, Farming, Delivery, Retention.Managing the CRM business through data driven insights, KPI tracking, Analysis and Campaign Recommendation on the basis of Customer segmentation, Customer buying pattern, and RFM driven customer insights.Delivering Analytical Reports.

Bengaluru, Karnataka, India

• Key role was in improving customer experience through the following tactics: Monitor Product for functional processes and ensure high serviceability, Identify Issues (Functional or technical) in the product or in.

Bengaluru, Karnataka, India

• KRA & Resource Mapping: Defining tasks and resource requirements to implement a project plans by assembling and coordinating with staff.
• Project Tracking: Constantly monitor and reporting on the progress of the project to all stakeholders and presenting the reports to define progress, problems and solutions.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring feasible solution.
• Creating and maintaining a comprehensive project documentation.

Bengaluru, Karnataka, India

• Client requirements and doing feasibility Analysis for the new customization/Development and raise it to Technology team.
• Worked on New Clients Onboarding, deploying the loyalty platform like Point engine, Campaign
• Management, CCMS at client end.
• Worked on MIS Reports, Weekly Report & Monthly report with proper plan of action and deliverables.
• Contributed immensely to early-stage Product development and customization asper client requirement
• Creating L2 level layer between support and engineering team for better troubleshooting and faster TAT