Sonvir Singh Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru South, Karnataka, India

Bengaluru

Managed a portfolio of client accounts, overseeing onboarding, implementation, and ongoing support to drive customer satisfaction and retention.Conducted regular check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or expansion.Developed and maintained customer success plans, outlining key milestones, success criteria, and action items to drive value realization and achieve customer objectives.Collaborated with internal teams to advocate for customer needs, escalate issues, and ensure timely resolution of customer inquiries and concerns.Provided product training, resources, and best practices to customers to facilitate successful adoption and usage of the platform.Monitored customer health scores, tracked usage metrics, and analyzed customer data to identify trends, patterns, and opportunities for optimization.

Bengaluru Area, India

Serve as the primary point of contact for key client accounts, responsible for understanding their business goals, challenges, and success criteria.Develop and execute customer success plans to drive adoption, retention, and expansion opportunities, ensuring alignment with client objectives and maximizing value realization.Build strong relationships with key stakeholders, including executives, decision-makers, and end-users, through proactive communication, regular check-ins, and strategic account reviews.Collaborate cross-functionally with sales, product, and support teams to advocate for customer needs, escalate issues, and drive resolution to ensure a seamless customer experience.Identify opportunities for upsell and cross-sell within existing accounts, working closely with sales teams to develop and execute expansion strategies.Monitor customer health metrics, analyze usage data, and track key performance indicators to proactively identify risks and opportunities for intervention.Provide product training, best practice guidance, and strategic advice to customers to drive adoption and maximize value from their investment.

Bengaluru, Karnataka, India

Responsible for ownership of Customer Success function: Customer Engagement, Adoption, Farming, Delivery, Retention.Managing the CRM business through data driven insights, KPI tracking, Analysis and Campaign Recommendation on the basis of Customer segmentation, Customer buying pattern, and RFM driven customer insights.Delivering Analytical Reports, Quarterly Review Reports with proper plan of action, attending client QBR MeetingsManaging Back-end Operations like- ideation of the loyalty Program and Campaign planner.Worked on Account Mining (Up selling and cross selling) to grow revenue from existing customers.Appreciated by higher management & client for outstanding consulting in CRM and Loyalty vertical.Work on pre-and post-campaign analysis and monitor KPIs.Strategic engagement of Clients to help them maintain ROI index of 5X and above.Key Highlights - Conceptualized and succeed in designing the customer lifecycle process which generated an extra revenue of 7% and yielded transactional growth of around 5% yearly.

Bengaluru, Karnataka, India

• Key role was in improving customer experience through the following tactics: Monitor Product for functional processes and ensure high serviceability, Identify Issues (Functional or technical) in the product or in process, handling top-notch professional support services, lead the technical discussions with prospects and existing customers in partnership with sales, proactively removed technical blockers to win the deals, Investigate Issues, and resolving them for smooth Business.

Bengaluru, Karnataka, India

• KRA & Resource Mapping: Defining tasks and resource requirements to implement a project plans by assembling and coordinating with staff.• Project Tracking: Constantly monitor and reporting on the progress of the project to all stakeholders and presenting the reports to define progress, problems and solutions.• Developing project scopes and objectives, involving all relevant stakeholders and ensuring feasible solution.• Creating and maintaining a comprehensive project documentation.

Bengaluru, Karnataka, India

• Client requirements and doing feasibility Analysis for the new customization/Development and raise it to Technology team.• Worked on New Clients Onboarding, deploying the loyalty platform like Point engine, Campaign• Management, CCMS at client end.• Worked on MIS Reports, Weekly Report & Monthly report with proper plan of action and deliverables.• Contributed immensely to early-stage Product development and customization asper client requirement• Creating L2 level layer between support and engineering team for better troubleshooting and faster TAT• Offsite Service Delivery experience- (Numero UNO Clothing Ltd. Gurugram), (Airplaza Retail• Holdings Pvt. Ltd. -Vishal Mega Mart -Gurugram), (Aero Club Pvt. Ltd. -Woodland- Karolbagh Delhi).