Sonya Davis Email & Phone Number

Valley Forge, Pa, Us

Deliver technical solutions to meet OKRs and resolve operational issues. Brainstorm with decision-makers to develop solutions, strategies, and plans to boost efficiencies and improve processes. ● Eliminated 100,000 calls with redesigned support center; established self-service options and knowledge center with organized data aligned with customer journeys. Utilized AI and chatbots to gather analytics for improvements. ● Enhanced cost basis availability to reduce risks, ensure on-time delivery of data, and maintain accuracy in coordination with vendor to transfer and integrate data and communicate requirements. Shared insight in executive meetings. ● Modernized multiple client journeys in partnership with client experience and digital leaders including UI, mid-tier and data from legacy to cloud APIs and services.

Valley Forge, Pa, Us

Owned development and release of “new ways of working” within production support. Designed model and operating system, built team, and maintained integrity and testing. ● Reduced website incidents by 35% with enhanced monitoring and alerting across critical applications and upgraded technologies. Evaluated issues to determine root cause and going-forward strategies. ● Established Site Reliability Engineering Guild for Personal Investor Technology.● Decreased billed infrastructure costs by over $1M with the transition of product to another service provider.

Valley Forge, Pa, Us

Promoted to build out controls capability within IT in coordination with risk team. Drove ServiceNow implementation, adoption and change management across IT subdivisions to meet data needs. ● Spearheaded migration of 6 million documents from legacy storage system to premiere vendor to reduce risk; interacted with stakeholders and compliance teams to build integration tool and strategy. ● Participated in several ERGs throughout career, including being selected as instrumental member for a new black professional network ERG focused on engagement and representation across organization. Served as IT engagement lead to boost employee engagement with “we care” program. Acted as champion for women’s initiative for leadership success ERG to promote professional development and coaching for women across company.

Valley Forge, Pa, Us

Aligned strategies with vision and goals to steer efficiencies, best practices, and growth initiatives. Coached and mentored professionals in earning Six Sigma Black Belt in continuous improvement. ● Saved millions of dollars in costs across support areas with efficiency improvements to third-party integrations and software development lifecycle (SDLC) processes.

Valley Forge, Pa, Us

Joined organization as one of first inaugural members of technology leadership program, helping to form foundation still used today. Progressed through roles with emphasis on problem-solving and innovation in fast-paced, ever-changing environment. ● Placed in technical lead role to resolve ongoing challenges with software; rewrote software to meet current requirements, learned new programming language, and navigated challenging clients successfully. ● Pioneered various technologies and ways of deployment on application servers, transforming IT operations.

Master Of Science - Ms, Information Science

Bachelor Of Science - Bs, Mathematics And Computer Science