Sonya Davis Email and Phone Number
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As a dynamic and transformational IT executive, I leverage my expertise to lead enterprise-wide delivery solutions for products and services within financial services organizations. Throughout my career at Vanguard, I have empowered, mentored, and led high-performing professionals, fostering a culture of accountability, cohesion, and continuous improvement. I have a keen ability to drive innovative solutions focused on streamlining processes and creating a seamless user experience. As a change agent and problem-solver, I apply cross-functional collaboration and communications to build consensus, influence decisions, and steer improvements while forming lasting relationships. Please review a few of my top career highlights below: ● Positioned the company to become the first financial services company to achieve SOC 2 Certification in 2018; defined the strategy for the new IT controls function in coordination with the internal audit and security teams. Communicated escalation procedures, gained executive buy-in, and aligned schedules with the team’s requirements. ● Directed the successful transition of capabilities without disruptions after the sale of two businesses. Recognized by the chief executive officer of an acquiring company for a seamless transaction and handoff. ● Achieved 90% modernization across the personal investor client journeys with a new user interface (UI), software, and services. Transitioned from the legacy monolith applications to a three-tier architecture for UI, mid-tier, and back-end cloud-hosted applications. Revitalized the deployment schedule from monthly to daily, improving the flow of value to the business.
Vanguard
View- Website:
- vanguard.com
- Company email:
- privacy@vanguard.com
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Head Of Client Journey And Automation Teams For Personal InvestorVanguard Oct 2020 - PresentValley Forge, Pa, UsDeliver technical solutions to meet OKRs and resolve operational issues. Brainstorm with decision-makers to develop solutions, strategies, and plans to boost efficiencies and improve processes. ● Eliminated 100,000 calls with redesigned support center; established self-service options and knowledge center with organized data aligned with customer journeys. Utilized AI and chatbots to gather analytics for improvements. ● Enhanced cost basis availability to reduce risks, ensure on-time delivery of data, and maintain accuracy in coordination with vendor to transfer and integrate data and communicate requirements. Shared insight in executive meetings. ● Modernized multiple client journeys in partnership with client experience and digital leaders including UI, mid-tier and data from legacy to cloud APIs and services.
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Head Of Personal Investor Production SupportVanguard Jul 2019 - Oct 2020Valley Forge, Pa, UsOwned development and release of “new ways of working” within production support. Designed model and operating system, built team, and maintained integrity and testing. ● Reduced website incidents by 35% with enhanced monitoring and alerting across critical applications and upgraded technologies. Evaluated issues to determine root cause and going-forward strategies. ● Established Site Reliability Engineering Guild for Personal Investor Technology.● Decreased billed infrastructure costs by over $1M with the transition of product to another service provider.
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Head Of Enterprise Data Governance TeamsVanguard Jun 2014 - Jun 2019Valley Forge, Pa, UsPromoted to build out controls capability within IT in coordination with risk team. Drove ServiceNow implementation, adoption and change management across IT subdivisions to meet data needs. ● Spearheaded migration of 6 million documents from legacy storage system to premiere vendor to reduce risk; interacted with stakeholders and compliance teams to build integration tool and strategy. ● Participated in several ERGs throughout career, including being selected as instrumental member for a new black professional network ERG focused on engagement and representation across organization. Served as IT engagement lead to boost employee engagement with “we care” program. Acted as champion for women’s initiative for leadership success ERG to promote professional development and coaching for women across company.
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It Center For Excellence ChampionVanguard Mar 2013 - May 2014Valley Forge, Pa, UsAligned strategies with vision and goals to steer efficiencies, best practices, and growth initiatives. Coached and mentored professionals in earning Six Sigma Black Belt in continuous improvement. ● Saved millions of dollars in costs across support areas with efficiency improvements to third-party integrations and software development lifecycle (SDLC) processes.
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Manager, Developer, & Project RolesVanguard Jun 1995 - Mar 2013Valley Forge, Pa, UsJoined organization as one of first inaugural members of technology leadership program, helping to form foundation still used today. Progressed through roles with emphasis on problem-solving and innovation in fast-paced, ever-changing environment. ● Placed in technical lead role to resolve ongoing challenges with software; rewrote software to meet current requirements, learned new programming language, and navigated challenging clients successfully. ● Pioneered various technologies and ways of deployment on application servers, transforming IT operations.
Sonya Davis Skills
Sonya Davis Education Details
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Penn State UniversityInformation Science -
Pennwest ClarionMathematics And Computer Science
Frequently Asked Questions about Sonya Davis
What company does Sonya Davis work for?
Sonya Davis works for Vanguard
What is Sonya Davis's role at the current company?
Sonya Davis's current role is Transformative IT Executive | Enterprise-Wide Delivery Solutions | Team Leadership & Development | Digital Product Management.
What is Sonya Davis's email address?
Sonya Davis's email address is so****@****ard.com
What is Sonya Davis's direct phone number?
Sonya Davis's direct phone number is +161066*****
What schools did Sonya Davis attend?
Sonya Davis attended Penn State University, Pennwest Clarion.
What are some of Sonya Davis's interests?
Sonya Davis has interest in Board Member.
What skills is Sonya Davis known for?
Sonya Davis has skills like Strategic Planning, Technical Leadership, Process Improvement, Problem Solving, Project Management, Relationship Management, Project Delivery, Software Development, Project Planning, Sdlc, Budgets, Program Management.
Who are Sonya Davis's colleagues?
Sonya Davis's colleagues are Michael Benedykciuk, Debbie Huber, Joshua Tarlow, Cisa, Anish Gopalakrishnan, Lisa Santos, Lorena Johnson, Huiqian Wang.
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