Sonya Davis Email and Phone Number
Passionate about driving innovation and excellence in IT service delivery, I bring a wealth of experience across multiple domains, including IT Service Delivery Management, IT Operations, Business Analysis, and Product Management/Ownership. With a strong commitment to leveraging Agile and SAFe methodologies, I have successfully led cross-functional teams to deliver high-quality solutions that align with business objectives and enhance stakeholder satisfaction.Throughout my career, I have refined my skills in managing complex IT environments, ensuring seamless operations, and fostering collaboration among diverse teams. As a Certified Scrum Master (CSM) and Certified SAFe® 6 Scrum Master (SSM), I am dedicated to facilitating Agile transformations and empowering teams to thrive in fast-paced settings. My expertise in ITIL Create, Deliver, and Support (CDS) further enhances my ability to deliver exceptional service while focusing on value and continuous improvement.Recognized for my contributions with prestigious accolades such as the Innovation Award and the Team Clutch Performance Award, I take pride in driving initiatives that lead to measurable results. My approach centers on strategic problem-solving, effective stakeholder engagement, and a relentless pursuit of excellence.
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Principal Itsm Practice ConsultantBresatechHouston, Tx, Us
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Global Retail It Sdm, LeadUnder Armour Jan 2017 - Jun 2024Baltimore, Maryland AreaSpearheaded the operations of a global retail systems portfolio, ensuring peak performance and strategic alignment across all business functions. Led and mentored Product Managers and seven engineering teams, fostering cross-functional collaboration to deliver exceptional service and accelerate innovation. Drove transformative initiatives that achieved a 30% increase in system uptime, enhanced operational efficiency, and powered the seamless launch of new features and technologies at scale. -
Senior Product ManagerUnder Armour Sep 2016 - Jan 2017Orchestrated product backlog management and crafted high-impact user stories to align development with strategic goals, ensuring seamless and value-driven delivery. Led cross-functional initiatives for large-scale retail systems using SAFe® POPM frameworks, driving a 27% surge in customer service scores and a 20% boost in system efficiency. Leveraged data insights, agile roadmaps, and dynamic stakeholder collaboration to unlock product potential and deliver transformational business outcomes.
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Sr. It Business Systems AnalystAcademy Sports + Outdoors Sep 2015 - Sep 2016Katy, TxAs an Sr. IT Systems Business Analyst, I bridged the gap between business needs and technological solutions, driving efficiency, innovation, and value. My expertise lay in analyzing complex systems, gathering requirements, UX design, product management, and collaborating with stakeholders to design and implement effective IT strategies. -
Senior Product ManagerCharming Charlie Apr 2014 - Sep 2015Houston, Texas AreaChampioned the end-to-end product lifecycle for a dynamic product portfolio in a fast-paced retail environment, ensuring alignment with evolving customer needs and ambitious business goals. Fostered a culture of innovation by collaborating with cross-functional teams to prioritize and refine the product backlog, driving agile development and delivering standout features ahead of schedule. Harnessed customer insights and performance metrics to elevate product offerings, resulting in a remarkable… Show more Championed the end-to-end product lifecycle for a dynamic product portfolio in a fast-paced retail environment, ensuring alignment with evolving customer needs and ambitious business goals. Fostered a culture of innovation by collaborating with cross-functional teams to prioritize and refine the product backlog, driving agile development and delivering standout features ahead of schedule. Harnessed customer insights and performance metrics to elevate product offerings, resulting in a remarkable 12% surge in sales and significantly enhanced customer satisfaction. Show less -
Merchandise Team ManagerMacy'S Aug 2012 - Apr 2014Austin, TxAs a Merchandise Team Manager at Macy's, I managed all support operations in a $30+ million department store. I was directly responsible for driving sales goals by developing and executing strategies and identifying business-driving opportunities for a multi-million dollar family of business. -
Retail/It/Omnichannel/Process ConsultantWiregrass Rehabilitation Center Sep 2010 - Apr 2012Dothan, Alabama AreaWiregrass Rehabilitation center is a non-profit specializing in job placement for people with disabilities. My project objective was to create a multi-location retail training facility to train disabled employees for retail jobs in the field. I created the retail architecture writing procedure manuals that included driving sales, merchandising, signing, pricing, receiving, processing, accounting, inventory control, and loss prevention. Phase two of the project was to developed an… Show more Wiregrass Rehabilitation center is a non-profit specializing in job placement for people with disabilities. My project objective was to create a multi-location retail training facility to train disabled employees for retail jobs in the field. I created the retail architecture writing procedure manuals that included driving sales, merchandising, signing, pricing, receiving, processing, accounting, inventory control, and loss prevention. Phase two of the project was to developed an eCommerce sales initiative along with a warehouse management system. Documented the social media marketing campaign for the ecommerce site to speed profitability. Show less
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Macy'S Systems And Technology Mst - Product Manager - Distribution SystemsMacy'S Jul 2002 - Aug 2009John'S Creek, GaAs a dedicated Product Manager specializing in Macy's Systems and Technology, I brought a passion for innovation and a proven track record of driving the development and delivery of cutting-edge solutions to meet the evolving needs of Macy's customers and stakeholders. Developed and executed product strategies, UX design, and roadmaps aligned with Macy's business objectives, leveraging market insights, customer feedback, and technology trends to drive product innovation and… Show more As a dedicated Product Manager specializing in Macy's Systems and Technology, I brought a passion for innovation and a proven track record of driving the development and delivery of cutting-edge solutions to meet the evolving needs of Macy's customers and stakeholders. Developed and executed product strategies, UX design, and roadmaps aligned with Macy's business objectives, leveraging market insights, customer feedback, and technology trends to drive product innovation and differentiation. Show less
Frequently Asked Questions about Sonya Davis
What company does Sonya Davis work for?
Sonya Davis works for Bresatech
What is Sonya Davis's role at the current company?
Sonya Davis's current role is Principal ITSM Practice Consultant.
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Sonya Davis
North America Operations, Labor Relations, And Texas Operations At The Dow Chemical CompanyDadeville, Al4excite.com, dow.com, dow.com, dow.com3 +198963XXXXX
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Sonya Davis
Greater Philadelphia3vanguard.com, vanguard.com, vanguard.com2 +161066XXXXX
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