Sonya Glisson Email & Phone Number

Remote

- Initiate authorizations requests for outpatient and inpatient services in accordance with the prior authorization list. Route to appropriate staff when needed. -Verify eligibility and benefits -Data enters authorizations into the system-Requests medical records from primary care provider, specialists, or hospital to process referrals or hospital.

Studies and standardizes procedures to improve efficiency of subordinates. Communicates with subordinates weakness and strengths on a monthly basis. Provide annual employee evaluations Assigns duties and examines work of subordinates for exactness, neatness and conformance to policies and procedures Maintains harmony among workers and resolves grievances..

Orlando, Florida Area

Analyzes/audits service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CallCenter.Provides structured and timely recommendations; verbal and/or written feedback to Quality Manager, CallCenter leadership, CallCenter operations, analysts and the.

Lake Buena Vista

• Promoted the hotel brand’s loyalty scheme through hotel’s free rewards program
• Collaborated with maintenance and housekeeping to about the right rooms that needed to be attend to daily
• Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
• Made and confirmed reservations

Winter Park, FL

• Customer orientation and ability to adapt/respond to different types of characters.Key Holder trained on, including opening and closing the store, administering returns and store credit, setting sales goals, and.

Education record

Standard Diploma, General Studies