Sonya Gonzalez Email & Phone Number

Austin, Texas, United States

Work with executive leaders to develop and implement a cohesive product and people strategy across the company, creating a creative and innovative organization with 15% plus growth year over year. Oversee and manage product teams throughout the product lifecycle to maximize the user experience by understanding the intersection where functionality and intuitive features meet—creating a collaborative environment that encourages and drives growth by leading, coaching, and identifying areas of opportunity for all stakeholders, connecting the right people with the right product at the right time to connect them with the right audience every time.

Austin, Texas, United States

Direct and coordinate actions across the organization with our Vision and Mission in mind. Create and optimize the Client Journey to ensure a positive client experience. Actively review and manage company resources, along with developing, maintaining, and improving operational processes. Identify growth and developmental opportunities for the organization and team. Helping staff and company to streamline productivity and innovation to make our clients the first choice and keep them #1 in their market.

Austin, Texas Metropolitan Area

I am helping to oversee strategic business initiatives by reviewing, designing, and executing improvements to the organizational structure and processes. Under the guidance of senior leadership, I am encouraging both personal and team development to create an exciting collaborative environment. Serving as a liaison between executive management and the departments allows me to offer recommendations to improve team satisfaction, effectiveness, and efficiency, increasing staff retention and staff size by 50%.

Austin, Texas Area

I processed loan requests, including communicating with borrowers and coordinating closings. I received, reviewed, and processed construction draw requests, including construction budget and third-party inspection reviews, on a per-request basis. Assisted with ongoing loan servicing and portfolio management, contributing to the overall portfolio health and 35% growth.

Austin, Texas Area

Coordinated loan closing and funding, including coordinating with the title company and assisting with loan document preparation. Generated and distributed bills monthly. Received, input, and monitored all incoming loan payments.

Austin, Texas Area

My professional experience grew tremendously while at the American Bank of Commerce. I started as a part-time teller. As my knowledge and experience grew, I held numerous positions within the bank, including full-time teller, branch operations manager, personal banker, and SBA Lending Assistant. As a lending assistant, I assisted customers by reviewing all documents presented, creating closing and underwriting checklists, and coordinating with third parties to close and fund on loan requests. Maintained all SBA loans on SBA systems, including E-TRAN and SBA One monthly and more frequently as needed.

Austin, Texas Area

My duties included animal maintenance (cleaning and feeding animals). In addition to being the Shift Supervisor for the highest-performing and revenue-generating location in Austin, I was also a dog trainer. My responsibilities included maintaining a training calendar, overseeing other trainers, training employees for the district, teaching customer classes, and implementing sales promotions to increase profits.