- Own end-to-end product development and deliver roadmaps for upcoming product releases; garner a rich understanding of user personas to inform acceptance criteria for product features.- Partner with senior leadership and stakeholders to define business needs and product requirements; collaborate cross-functionally to complete project milestones.- Instruct teams in product methodologies to achieve alignment with industry standards; coach team members with a focus on continuous improvement and professional development.- Consolidate product operations tools to maximize efficiency between teams; delegate tasks based on team members’ specific strengths and abilities.- Perform in-depth data analysis to weigh financial impacts of proposed products and solutions; relay actionable insights drawn from industry experience.- Balance multiple projects and priorities simultaneously in a dynamic, fast-paced environment while meeting tight deadlines and strict quality standards.- Facilitated the merger between software platforms developed by two companies following an acquisition; leveraged technical acumen and problem-solving skills to optimize workflows and efficiency.

- Launched new software features for the entire software suite of SaaS digital signage and menu applications.- Spearheaded comprehensive testing and results evaluation to ensure quality and proper functionality of proprietary software.- Generated informative data visualizations to inform product decisions and plan the development roadmap; tracked metrics to understand product impact.- Managed and mentored the Development, Support, and Client Relation teams; led efforts to properly document internal and external training materials.- Championed custom software solutions and delivered consultations and trainings to clients; onboarded new clients and created plans that aligned with scope of use.- Administered Network and IT solutions; tested and analyzed new hardware solutions; advised prospective clients regarding hardware/software scenarios for unique circumstances.