Sonya Phifer
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Sonya Phifer Email & Phone Number

Customer Insights Analyst at Whisker
Location: Southfield, Michigan, United States 6 work roles 2 schools
1 work email found @concertohealth.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email s****@concertohealth.com
LinkedIn Profile matched
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Current company
Whisker
Role
Customer Insights Analyst
Location
Southfield, Michigan, United States
Company size
363 employees

Who is Sonya Phifer? Overview

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Quick answer

Sonya Phifer is listed as Customer Insights Analyst at Whisker, a company with 363 employees, based in Southfield, Michigan, United States. AeroLeads shows a work email signal at concertohealth.com and a matched LinkedIn profile for Sonya Phifer.

Sonya Phifer previously worked as Global Implementation Manager at Accesso and Customer Liaison at Aaa-The Auto Club Group. Sonya Phifer holds Certificate, Business Analyst from Globalit.

Company email context

Email format at Whisker

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{first}.{last}@concertohealth.com
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AeroLeads found 1 current-domain work email signal for Sonya Phifer. Compare company email patterns before reaching out.

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Profile bio

About Sonya Phifer

Experienced professional and successful in building strong relationships with key stakeholders. Educated in traditional and progressive training techniques to manage highly stressful situations with poise. Skilled in defining problems, evaluating conditions, and developing forward-thinking solutions.Technical Expertise•Operating Systems: Windows 10,11 and MAC OS•Software: JIRA, Azure DevOps, AWS, Basecamp, HubSpot, Smartsheet, Confluence, Siebel Help Desk, CA Service Desk, Service Now, Remedy, Office 365, MS Project, Adobe, Visio Professional, SCCM, Microsoft Software Center, Edge and BSM monitoring tools, QuickBooks, Microsoft Teams, Slack, and Postman.•Servers: Citrix Remote Access, Windows Terminal Server, Windows 2003/2008/2012/Linux/VMware, Integration Severs and Microsoft SQL Server Management Studiov17.9.•File Transfer: SFTP, MFTP, FTP, and Cleo Harmony •Backup Tools: Veritas NetBackup, Backup Exec and TSM•Mobile Device: IOS•Active Directory and Salesforce Administration•HTML, XML

Listed skills include Technical Support, Windows Server, Network Administration, Root Cause Analysis, and 2 others.

Current workplace

Sonya Phifer's current company

Company context helps verify the profile and gives searchers a useful next step.

Whisker
Whisker
Customer Insights Analyst
Southfield, MI, US
Website
accesso.com
Employees
363
AeroLeads page
Company profile
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6 roles

Sonya Phifer work experience

A career timeline built from the work history available for this profile.

Customer Insights Analyst

Whisker

Southfield, MI, US

Global Implementation Manager

Current
Accesso

Lake Mary, Florida, United States

  • Manage the onboarding of new E-commerce clients and upgrades.
  • Lead client meetings, gather client requirements, and provide application support.
  • Provide training to clients during implementation project.
  • Configure the E-Commerce store to meet the scope of the project for Passport and Food and Beverage.
  • Conduct UAT and collaborate with the development team.
May 2022 - Present

Customer Liaison

Aaa-The Auto Club Group

Dearborn, Michigan, United States

  • Build and manage relationships with assigned business units at AAA.
  • Advise and facilitate IT resolutions with assigned business units.
  • Management asset of the new hires IT equipment.
Aug 2021 - May 2022

Business System Analyst

Concertohealth

Southfield, MI

  • Collaborate with stakeholders, gather the requirements, and translate into technical documents.
  • Write the user stories in Azure DevOps and create test cases to ensure the solutions meet the business needs.
  • Convert requests into product backlog items.
  • Provide application support and increased the SLA from 80 to 90%.
Jul 2019 - Aug 2021

It Service Desk Tech Lead

Concertohealth

Southfield, Michigan

  • Provide specialized health care application and Office 365 support to internal and external clients.
  • Conduct the new hire IT orientation computer training via Webex.
  • Resolved 90% of the customer complaints and improved customer service with internal and external clients.
  • Provide mentor training to Level 1 technicians
  • The leader of special Service Desk project assignments
  • Interact with a third party vendor and troubleshoot the Concerto network issues.
Nov 2017 - Aug 2019

Technical & Application Management Specialist Ii And Implementation Specialist

Adp

Ann Arbor, MI

  • Managed multiple Enterprise and ETime complex implementation projects simultaneously.
  • Analyzed the specifications documents and customized the automated interface jobs configuration setup.
  • Administered the projects testing to ensure everything is working before Go Live.
  • Conducted problem analysis and resolved Enterprise application related issues.
  • Led the communication, remediation, recovery, and follow-up efforts associated with high impact payroll application failures and service disruptions.
  • Confirmed the payroll database connection with SQL queries.
Apr 2011 - Feb 2017
Team & coworkers

Colleagues at Whisker

Other employees you can reach at accesso.com. View company contacts for 363 employees →

SP Sandra Paola Meneses Sandra Paola Meneses Colleague at Whisker Álvaro Obregón, Mexico City, Mexico, Mexico View → CR Chris Rocchio Chris Rocchio Colleague at Whisker Lake Mary, Florida, United States, United States View → CC Calvin Cooke Calvin Cooke Colleague at Whisker Ireland, Ireland View → BN Billie Neapollioun Billie Neapollioun Colleague at Whisker Atlanta Metropolitan Area, United States View → EB Eric Boddy Eric Boddy Colleague at Whisker San Francisco Bay Area, United States View → VM Virginia Meza Virginia Meza Colleague at Whisker Fresno, California, United States, United States View → MV Marissa Vasquez Marissa Vasquez Colleague at Whisker Grand Prairie, Texas, United States, United States View → AG Aaron Goleniecki Aaron Goleniecki Colleague at Whisker Bordentown, New Jersey, United States, United States View → SK Shannon K. Shannon K. Colleague at Whisker St Albans, England, United Kingdom, United Kingdom View → LC Leanne Cryer Leanne Cryer Colleague at Whisker United Kingdom, United Kingdom View →
2 education records

Sonya Phifer education

Certificate, Business Analyst

Globalit
FAQ

Frequently asked questions about Sonya Phifer

Quick answers generated from the profile data available on this page.

What company does Sonya Phifer work for?

Sonya Phifer works for Whisker.

What is Sonya Phifer's role at Whisker?

Sonya Phifer is listed as Customer Insights Analyst at Whisker.

What is Sonya Phifer's email address?

AeroLeads has found 1 work email signal at @concertohealth.com for Sonya Phifer at Whisker.

Where is Sonya Phifer based?

Sonya Phifer is based in Southfield, Michigan, United States while working with Whisker.

What companies has Sonya Phifer worked for?

Sonya Phifer has worked for Whisker, Accesso, Aaa-The Auto Club Group, Concertohealth, and Adp.

Who are Sonya Phifer's colleagues at Whisker?

Sonya Phifer's colleagues at Whisker include Sandra Paola Meneses, Chris Rocchio, Calvin Cooke, Billie Neapollioun, and Eric Boddy.

How can I contact Sonya Phifer?

You can use AeroLeads to view verified contact signals for Sonya Phifer at Whisker, including work email, phone, and LinkedIn data when available.

What schools did Sonya Phifer attend?

Sonya Phifer holds Certificate, Business Analyst from Globalit.

What skills is Sonya Phifer known for?

Sonya Phifer is listed with skills including Technical Support, Windows Server, Network Administration, Root Cause Analysis, Computer Hardware Troubleshooting, and Server Monitoring.

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