Senior Client Solutions Specialst
Current•Executing multiple high-profile projects and Flash Sales for our largest clients like Six Flags and Cedar Fair•Daily use of SQL, JSON and basic HTML•Daily monitoring of the incoming CSS request queue to ensure that workload is balanced across the entire Client Support team which increases productivity and reduces SLAs to our clients•Transitioned policies within OpsGenie for all Passport clients to a new flow to allow for additional future policies•Consistently provides assistance for All Hands coverage to ensure that PHDs are followed up on in a timely manner by the CSS team allowing for better interdepartmental synergy•Daily Queue balancing across the entire operations team as well as running team meetings and spearheading important projects as part of the leadership team•Organized the setup and removal of the Reservation System for Six Flags attendance tracking•Effectively communicates project status daily with internal CSMs to ensure we meet expected deadlines•Facilitate training topics during onboarding for new hires, as well as ongoing weekly client training calls with Six Flags•Corresponds daily with Six Flags Corporate team to set up new packages, troubleshoot and assist with questions•Consistently monitors OpsGenie for potential outages or urgent issues both during office hours and on call to ensure Clients needs are addressed at any time•Create documentation for multiple topics in Confluence, as well as multiple Client facing One Sheets that assist with new processes or procedures which helps with both employee and client knowledge •Daily interaction with multiple departments and acts as a liaison between operations and our development teams•Assists Development Team in testing new functionality in our Dev and Test environments
