•Executing multiple high-profile projects and Flash Sales for our largest clients like Six Flags and Cedar Fair•Daily use of SQL, JSON and basic HTML•Daily monitoring of the incoming CSS request queue to ensure that workload is balanced across the entire Client Support team which increases productivity and reduces SLAs to our clients•Transitioned policies within OpsGenie for all Passport clients to a new flow to allow for additional future policies•Consistently provides assistance for All Hands coverage to ensure that PHDs are followed up on in a timely manner by the CSS team allowing for better interdepartmental synergy•Daily Queue balancing across the entire operations team as well as running team meetings and spearheading important projects as part of the leadership team•Organized the setup and removal of the Reservation System for Six Flags attendance tracking•Effectively communicates project status daily with internal CSMs to ensure we meet expected deadlines•Facilitate training topics during onboarding for new hires, as well as ongoing weekly client training calls with Six Flags•Corresponds daily with Six Flags Corporate team to set up new packages, troubleshoot and assist with questions•Consistently monitors OpsGenie for potential outages or urgent issues both during office hours and on call to ensure Clients needs are addressed at any time•Create documentation for multiple topics in Confluence, as well as multiple Client facing One Sheets that assist with new processes or procedures which helps with both employee and client knowledge •Daily interaction with multiple departments and acts as a liaison between operations and our development teams•Assists Development Team in testing new functionality in our Dev and Test environments

•Played an integral role in the preparation and execution of major Six Flags Sales campaigns two years running•Daily data analytics to research and address issues •Correspond with Six Flags Corporate team to set up new packages, troubleshooting and functionality questions, and ensure that requests are completed well within expected turnaround times. •Monitor OpsGenie for potential outages or urgent issues both during office hours and oncall to ensure Clients needs are addressed at any time. •Monthly regression testing after Production Loads •Daily interaction with multiple departments and acts as a liaison between operations and our development teams

•Coordinate the sales and ensure the quality of events totaling over $1 million in annual revenue.•Review contracts daily to verify event accuracy and ensure clear communication across the operations team. •Utilize all aspects of problem solving in order to ensure all events run smoothly, and quickly adjusting unforeseen variables. This includes both during the event and post-event guest recovery. •Coordinate on site events such as corporate buyouts, celebrity meet and greet and VIPs.•Attended networking events, to expand my personal reach, influence, and increase event sales. •Coordinate with the marketing manager in order to maximize the scope and awareness of our events.

•Created Events for venues across the nation in accordance with national specifications and contract agreements.•Lead Programmer for Harry Potter and the Cursed Child on Broadway, facilitated their transition over from one ticketing platform to another successfully and ahead of schedule.•Acted as a liaison between Ticketmaster/Live Nation and the box office to ensure accurate Event creation.•Daily contact with Venue Management from National Arenas to Local Clubs to finalize Event requests.•Ability to quickly identify and correct errors that cause delays in Event on sale, visibility and functionality, resulting in increased company revenue. •Adhered stringently to company Best Practices and established standards.•Proven ability to transition clients to new software and find solutions to increase work flow and decrease work load.

•Proven ability to meet and exceed monthly sales objectives•135% Overall Career Average to Goal with a total employment revenue of over $6.5 Million•Provide excellent Guest service and professional interactions with Guests from around the world •Partnered with Deployment and Labor Departments to implement text messaging program for notifying Cast of available schedule modifications •Hand-picked from over 1,600 Cast Members for the development of a new recognition award•Worked with Leadership to focus on new and innovative ways to motivate Cast towards continued improvement