• Analyze, interpret and apply policies to students, making referrals as appropriate. Accurately assess graduation status.• Assist students in matriculating into the department of their choice after they have successfully completed a prescribed set of courses.• Work with at least 100-125 students per week on an individual basis and in workshops.•. Supervise staff of 5 (five) Intake Advisers• Plan and coordinate ongoing training for advising staff.• Make presentations to large groups of 350 or more incoming students and parents of incoming students. • As project leader, coordinated team of twelve (12), including training and updating the staff on project policies and procedures and establishing goals and objectives.• Interface with key decision makers and department heads, working with multiple customers and locations.• Staff Excellence Award, April 2008, 2010, 2013, and 2021• Positions held: Supervisor, Intake Adviser Unit (2014 - present); Training Coordinator (2011-2013); Supervisor, Peer Advisers (2008-2009 and 2005-2006); Adjunct Lecturer and coordinator, L&S 1 (2008, 2010); Supervisor, Advising Support Unit (2003-2005); Coordinator, New Student Orientations (2001-2003)

• Promoted and represented the college’s programs, consistently exceeding goals of increasing student-base by over 60% through creative and innovative marketing approaches with tight deadlines in a project based, time sensitive environment.• Created, organized, and administered the Scholars in Service Program, a grant-funded program that consistently exceeded annual goals by 80% to 120%. Responsibilities included strategic planning, advertising, selecting participants, and advising participants through graduation.• Designed and implemented an intensive marketing plan for the Scholars in Service Program including creating a timeline, coordinating advertising, writing copy, designing layout, and selecting appropriate agencies and markets to publicize. Oversaw budget.• Collected, analyzed and interpreted market data to ensure the effectiveness, awareness, and positioning of programs. • Provided students with appropriate and accurate information in a timely manner.• Contacted over 100 students per week through in-person cold-calling and direct promotion.• Developed and cultivated relationships with students throughout Northern and Southern California, expanding knowledge of programs and products. Primary liaison with area community college and high school representatives.• Supervised conversion of inter-departmental integrated database system.

• Supervised student staff, marketing and operations of the student center, providing support to twenty (20) student groups.• Developed an experiential environment offering activities and student group advising based on student development models. • Organized and advised the Inter-Club Council for twenty student leaders to conduct programming and understand leadership through facilitated development.• Liaisoned with the Student Government Association to establish balanced budget, adhere to policies and procedures, and practice Robert's Rules of Order.

• Promoted and represented the college’s programs, consistently exceeding goals of increasing student-base by over 60% through creative and innovative marketing approaches.• Contacted over 100 students per week through in-person cold-calling and direct promotion.• Advised students on general education requirements and career/graduate school planning.• Counseled eligible students who qualify as first generation, low income, and returning adult learners.