Sonya B. Email & Phone Number

Decatur, Ga, Us

Served as pre-sale product expert and created Deployment Plans to meet expressed objectives for communities, law enforcement agencies, commercial properties, and schools across the country. Collaborated with Field Ops, Project Management, Permitting and Customer Success to ensure smooth implementations.-Developed and optimized deployment plans adhering to product guidelines, increasing customer satisfaction. -Streamlined customer onboarding processes, reducing project turnaround time by 23% through meticulous call, email, and virtual meeting management.-Enhanced customer satisfaction by 25% through effective onsite meetings and collaboration with internal and external stakeholders.-Orchestrated the seamless deployment of security solutions, ensuring efficient installation and configuration of systems at client sites nationwide.-Identified outlier scenarios necessitating in-person assessments, ensuring smooth installations and bolstering client confidence.-Established and fostered relationships with business partners and vendors, aligning deliverables with client needs and quality standards.-Maintained a 95% customer satisfaction rate through exceptional communication and relationship-building skills.

United States

-One of 5 founding members.-Acted as a liaison between leadership and the minority group I represented, facilitating engagement with different departments and increasing ERG participation by 28%.-Encouraged ERG leaders to engage with different departments and roles to broaden their understanding of organizational dynamics.-Providing information, ideas, and feedback to co-chairs as needed.-Organized ERG events and provided post-event evaluation.-Teamed up with HR communications staff to enhance diversity messaging, resulting in a 23% increase in diversity initiatives.

Atlanta Metropolitan Area

-Spearheaded public safety projects, implementing operating systems that decreased incidents by 15%.-Managed 87 accounts weekly, meeting competing deadlines and ensuring project specifications alignment.-Analyzed quantitative data analysis to forecast maintenance needs, optimizing operational efficiency and client satisfaction.-Collaborated cross-functionally to address daily operational requirements, ensuring seamless installation execution.-Enhanced inventory management processes, resulting in a 70% increase in compliance with project timelines.-Conducted routine data audits and analyzed inventory levels, resulting in optimized production schedules and process improvements, leading to a 25% reduction in inventory waste.-Provided consultative support, optimizing product ROI and maintaining strong client relationships.

Greater Atlanta Area

- Captured data and intel on specific pain points related to functionality to maintain PCI DSS compliance. -Asked discovery questions to gauge functional knowledge of the client's use of software and solutions.-Conducted troubleshooting on POS technology and subsequent software features: remote installation, configuration, and usability training. -Narrowed down functionality issues, then implemented remote software updates and fixes.-Integrated OpenEdge processing technology using multiple third-party software providers.-Evaluated data from merchant feedback to identify trends, then conducted in-depth research and usability testing to develop shortcuts that streamlined processes.-Partnered with engineering teams to improve product functionality, and develop new products and solutions.-Managed and maintained data related to trending complaints, system bugs, and outages.-Maintained a 97% customer satisfaction rate by providing exceptional software support, troubleshooting POS technology and software features, and reducing average issue resolution time by 33%.

Greater Atlanta Area

-Interpreted current and historical data to conduct workforce management functions such as- Ensuring budgetary compliance with labor allocations and payroll allocations scheduling, labor forecasts, roadmap planning, and projected task delegation.- Audited sales versus inventory and identified loss prevention trends then used findings to develop and implement strategies that reduced theft and merchandise accountability.-Created weekly labor, sales, and inventory reports for leadership-Delegated tasks and assignments to subordinates and then provided oversight until task completion-Conducted audits to ensure tasks were standard-compliant and completed on time-Led team-building to assemble productive teams for merchandising, inventory management, and stocking projects designated by regional and executive leadership.

Bachelor Of Fine Arts - Bfa

Associate Of Arts (A.A.), Culinary Arts And Related Services