With a strong background in problem-solving andoperational efficiency and extensive experience in leadership roles, I am confident in my ability to contribute effectively to your team and drive thecompany’s mission forward.Throughout my career, I have demonstrated proficiency in various aspects of leadership, including delegation, team motivation and management, and negotiation. My analytical mindset enables me to identify and resolve complexissues efficiently, while my strong communication and interpersonal skills allow me to build enduring relationships with key stakeholders, customers, andcolleagues.I am enrolled in the Graduate Certificate in Operations Management program atthe Jack Welch Management Institute, further enhancing my knowledge andexpertise in this field. Additionally, my license in Real Estate and Bachelor of Business in Marketing provides me with a solid foundation in business processes, project management, and relationship building.Skills DelegationCritical ThinkingLeadershipTeam motivation and management Analytics SkillsProblem SolvingNegotiationCommunication SkillsInterpersonalCritical ThinkingTechnical &TroubleshootingRecord KeepingBusiness Processes andProceduresRelationship Building andRetentionAdministrative SupportProperty ReportingProspecting AssistanceProperty ManagementProperty Management/ Real Estate Systems Customer Service Sales
Elvin Taylor State Farm Office
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Assistant Office Manager And Insurance AgentElvin Taylor State Farm OfficeMemphis, Tn, Us
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Affiliate Broker / Sales ManagerRenshaw Company, Realtors® Sep 2021 - Sep 2024Memphis, Tennessee, United StatesLed leasing team, providing leadership, training, and coaching to drive performance.Developed strategies to achieve organizational and sales goals, increasing thecompany's monthly average by 50%.Identified and analyzed properties for acquisition, negotiating purchases with theteam.Maintained a strong online presence for successful property marketing.Built and maintained strong relationships with potential residents to encourageproperty occupancy.Reported property financial status and occupancy to property owners.Promoted high customer satisfaction through relationship-building and prompt issueresolution.Drove new business by acquiring new clients and expanding existing relationships.Managed lead tracking through effective follow-up on marketing-generated leads. -
Operations ManagerDoorstep Realty Dec 2018 - Sep 2021Memphis, Tennessee, United StatesSupervised a team of 25-plus agents, guiding them toward effective collaboration andgoal achievement.Proficient in employee onboarding and adept at software implementation,configuration, and support, ensuring smooth integration within organizationalframeworks.Collaborates closely with managing broker to assess company operations, pinpointimprovement opportunities, and devise strategies for enhancing business processes,fostering a culture of continual enhancement.Conducts comparative analysis of recently sold area properties to determinecompetitive market prices.Acts as an intermediary between buyers and sellers, negotiating favorable contractterms and establishing mutually beneficial prices.Manages contracts, negotiations, and all aspects of sales to conclude purchases,consistently surpassing customer expectations successfully.Resolves client concerns related to home purchases, upholding high satisfactionratings.Coordinates inspections and surveys of sold properties.Enhances operational management systems, processes, and best practices, enduring legal compliance within the organization. -
Account CoordinatorC.H. Robinson Jan 2017 - Apr 2020United StatesShipment activation, Load building, Appointmentscheduling, Track and trace, Obtained updatesabove the SLA standard, Overages, Shortages &Damages (O, S & D)Monitored load statuses and initiated correctiveaction when exceptions occur.Executed day-to-day transportation needs incooperation with customers and carriers in similar-level roles.Responded to customer inquiries and providedupdates related to exception and eventmanagement in a timely manner.Partnered with Account Managers to ensure accountprocesses and SOPs are completed and adhered to.Learned and applied knowledge of customerworkflows, preferences, SOPs, etc. to meet customerexpectations.Provided day-to-day issue resolution identifiedissues, refers to SOPs to determine the best course ofaction, and implemented solutions.. -
RealtorKeller Williams Realty Jul 2015 - Sep 2016Greater Atlanta Area
Sonya Jackson Education Details
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Operations Management And Supervision -
Masters Of Business -
Metro Brokers Real Estate SchoolReal Estate
Frequently Asked Questions about Sonya Jackson
What company does Sonya Jackson work for?
Sonya Jackson works for Elvin Taylor State Farm Office
What is Sonya Jackson's role at the current company?
Sonya Jackson's current role is Assistant Office Manager and Insurance Agent.
What schools did Sonya Jackson attend?
Sonya Jackson attended Jack Welch Management Institute, University Of Phoenix, Metro Brokers Real Estate School.
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