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Sonya Jackson Email & Phone Number
Operations and Client Experience Manager (Insurance
at
Marcus T. Turner & Associates LLC
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Operations and Client Experience Manager (Insurance
Location
Memphis, Tennessee, United States
Company size
Who is Sonya Jackson? Overview
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Quick answer
Sonya Jackson is listed as Operations and Client Experience Manager (Insurance at Marcus T. Turner & Associates LLC, a with 1 employees, based in Memphis, Tennessee, United States. AeroLeads shows a matched LinkedIn profile for Sonya Jackson.
Sonya Jackson previously worked as Assistant Office Manager and Insurance Agent at Elvin Taylor State Farm Office and Affiliate Broker / Sales manager at Renshaw Company, Realtors®. Sonya Jackson holds Graduate Certificate, Operations Management And Supervision from Jack Welch Management Institute.
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Marcus T. Turner & Associates LLC
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Profile bio
About Sonya Jackson
With a strong background in problem-solving andoperational efficiency and extensive experience in leadership roles, I am confident in my ability to contribute effectively to your team and drive thecompany’s mission forward.Throughout my career, I have demonstrated proficiency in various aspects of leadership, including delegation, team motivation and management, and negotiation. My analytical mindset enables me to identify and resolve complexissues efficiently, while my strong communication and interpersonal skills allow me to build enduring relationships with key stakeholders, customers, andcolleagues.I am enrolled in the Graduate Certificate in Operations Management program atthe Jack Welch Management Institute, further enhancing my knowledge andexpertise in this field. Additionally, my license in Real Estate and Bachelor of Business in Marketing provides me with a solid foundation in business processes, project management, and relationship building.Skills DelegationCritical ThinkingLeadershipTeam motivation and management Analytics SkillsProblem SolvingNegotiationCommunication SkillsInterpersonalCritical ThinkingTechnical &TroubleshootingRecord KeepingBusiness Processes andProceduresRelationship Building andRetentionAdministrative SupportProperty ReportingProspecting AssistanceProperty ManagementProperty Management/ Real Estate Systems Customer Service Sales
Current workplace
Sonya Jackson's current company
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Marcus T. Turner & Associates Llc
Employees
1
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6 roles
Sonya Jackson work experience
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Assistant Office Manager And Insurance Agent
Elvin Taylor State Farm Office
Affiliate Broker / Sales Manager
Led leasing team, providing leadership, training, and coaching to drive performance.Developed strategies to achieve organizational and sales goals, increasing thecompany's monthly average by 50%.Identified and analyzed properties for acquisition, negotiating purchases with theteam.Maintained a strong online presence for successful property marketing.Built and maintained strong relationships with potential residents to encourageproperty occupancy.Reported property financial status and occupancy to property owners.Promoted high customer satisfaction through relationship-building and prompt issueresolution.Drove new business by acquiring new clients and expanding existing relationships.Managed lead tracking through effective follow-up on marketing-generated leads.
Sep 2021 - Sep 2024
Operations Manager
Supervised a team of 25-plus agents, guiding them toward effective collaboration andgoal achievement.Proficient in employee onboarding and adept at software implementation,configuration, and support, ensuring smooth integration within organizationalframeworks.Collaborates closely with managing broker to assess company operations, pinpointimprovement opportunities, and devise strategies for enhancing business processes,fostering a culture of continual enhancement.Conducts comparative analysis of recently sold area properties to determinecompetitive market prices.Acts as an intermediary between buyers and sellers, negotiating favorable contractterms and establishing mutually beneficial prices.Manages contracts, negotiations, and all aspects of sales to conclude purchases,consistently surpassing customer expectations successfully.Resolves client concerns related to home purchases, upholding high satisfactionratings.Coordinates inspections and surveys of sold properties.Enhances operational management systems, processes, and best practices, enduring legal compliance within the organization.
Dec 2018 - Sep 2021
Account Coordinator
Shipment activation, Load building, Appointmentscheduling, Track and trace, Obtained updatesabove the SLA standard, Overages, Shortages &Damages (O, S & D)Monitored load statuses and initiated correctiveaction when exceptions occur.Executed day-to-day transportation needs incooperation with customers and carriers in similar-level roles.Responded to customer inquiries and providedupdates related to exception and eventmanagement in a timely manner.Partnered with Account Managers to ensure accountprocesses and SOPs are completed and adhered to.Learned and applied knowledge of customerworkflows, preferences, SOPs, etc. to meet customerexpectations.Provided day-to-day issue resolution identifiedissues, refers to SOPs to determine the best course ofaction, and implemented solutions..
Jan 2017 - Apr 2020
Realtor
Jul 2015 - Sep 2016
3 education records
Sonya Jackson education
Graduate Certificate, Operations Management And Supervision
Master Of Business Administration (M.B.A.), Masters Of Business
Real Estate
Metro Brokers Real Estate School
FAQ
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What company does Sonya Jackson work for?
Sonya Jackson works for Marcus T. Turner & Associates LLC.
What is Sonya Jackson's role at Marcus T. Turner & Associates LLC?
Sonya Jackson is listed as Operations and Client Experience Manager (Insurance at Marcus T. Turner & Associates LLC.
Where is Sonya Jackson based?
Sonya Jackson is based in Memphis, Tennessee, United States while working with Marcus T. Turner & Associates LLC.
What companies has Sonya Jackson worked for?
Sonya Jackson has worked for Marcus T. Turner & Associates Llc, Elvin Taylor State Farm Office, Renshaw Company, Realtors®, Doorstep Realty, and C.H. Robinson.
How can I contact Sonya Jackson?
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What schools did Sonya Jackson attend?
Sonya Jackson holds Graduate Certificate, Operations Management And Supervision from Jack Welch Management Institute.
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