Sonya W. Email & Phone Number

Nashville, Tennessee, United States

•Efficiently completes client transactions such as, deposits, withdrawals, transaction overrides, cash advances, wire request, and hold decisions.• Evaluate all clients for additional deposits and loans for purposes of cross selling of ancillary bank products. • Monitor client accounts for the purpose of up selling products and services to develop a strong banking relationship. • Open and close client accounts in accordance with bank procedures. • Review daily reports of account transaction activities and make determination of appropriate actions.

Alpharetta, Georgia, United States

• Reviewed all documents, programs, and policies for accuracy prior to funding automotive contracts.• Led weekly funding meetings with task force team members to provide recommendations for best funding practices.• Educated and supported dealers with policy, program changes, and contract discrepancies while utilizing AHFC databases.• Verified contracts and documents met compliance and TILA requirements.

Alpharetta, Ga, United States

• Established a procedural manual to streamline business processes.• Performed analytical and administrative support to various teams within Customer Accounts Department.• Scanned and indexed hardcopy files into an accessible digital format.• Maintained customer recovery files and provided administrative support to associates as requested.

Stone Mountain, Georgia, United States

• Optimized event profitability by actively up-selling additional products, services, and upgrades for client events. • Supported venue owner with daily operations of administrative tasks and business development. • Negotiated and prepared events proposals, agreements and contracts using established guidelines for potential clients.• Maintained customer relationships through written correspondents and SaaS resources.

Duluth, Ga

• Suggested and implemented merchandising plans and show ideas for marketing items before each show with in-house and outside vendors. • Created a visual of advertised jewelry using marketing tools during shows for customer viewing. • Utilized computer system to track, locate, and price inventory of materials for each show.

Alpharetta, Ga

• Implemented monthly and quarterly marketing newsletters to increase conversion rates to company website and social media platforms.• Managed client database management system to track and communicate with new clients.• Brand management of company website including creation of landing pages to attract potential leads.

Lilburn, Ga

• Trained and coached new sales consultants on best practices for achieving sales with learning products and services offered.• Completed accurate paperwork and monetary transactions according to company policies and procedures.• Acted as a resource for resolving customer's issues and complaints in a timely manner.• Consistently achieved sales goals of attaining new credit card and reward signups per month.

Stone Mountain, Ga

• Curated and maintained social media platforms through published web content.• Designed, created and managed promotions and social ad campaigns.• Developed and implemented social media marketing strategies to analyze and measure key metrics, KPIs, and monthly goals.

Master Of Public Administration - Mpa, Law And Public Policy

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: Black Student Union National Society of Leadership and Success