Sonya Wright Email & Phone Number

Supporting a range of clients through various services. * Programme management* Project management* Business improvement consultancy* Salesforce administration* Process improvement

Heathrow, England, United Kingdom

• Led a strategic consulting engagement for a high-profile Tier 1 contract, developing a comprehensive business improvement plan that addressed key challenges and maximized efficiency.
• Provided on-site support and tailored solutions aligned with the client's business progression plan, fostering collaboration and driving successful implementation.
• Spearheaded process re-engineering initiatives, optimizing workflows and fostering improved efficiencies within the client's… Show more
• Spearheaded process re-engineering initiatives, optimizing workflows and fostering improved efficiencies within the client's organization.
• Championed operational excellence by leading root cause analysis projects that identified and eliminated inefficiencies, resulting in streamlined processes and significant improvements in efficiency, productivity, and.
• Design, development, and implementation of a comprehensive Salesforce asset tracking system, centralizing asset management across the entire business.

Cardiff, Wales, United Kingdom

• Conducted a comprehensive review of the proposed multi million pound transformation project, providing insightful feedback and strategic guidance to ensure optimal outcomes.
• Developed a robust project framework to guide the transformation initiative. Delivered clear and concise presentations and reports to the Board of Directors, keeping them informed on key milestones and progress.
• Implemented proactive project monitoring practices, providing timely advice and support to project… Show more
• Implemented proactive project monitoring practices, providing timely advice and support to project teams as needed. This ensured adherence to the project plan and facilitated effective problem-solving.
• Managed the RAID (Risks, Assumptions, Issues, and Dependencies) document, maintaining a centralized repository for potential roadblocks and keeping all stakeholders informed of critical project considerations. Show less

Derby, United Kingdom

• Led and delivered complex, cross-functional projects across various divisions, including the national GDPR implementation and the deployment of new POS IT systems to over 3,500 users. Ensured adherence to all.
• Maintained clear communication channels with the Board of Directors by providing regular management reports and insightful presentations, keeping them apprised of project progress and key… Show more
• Maintained clear communication channels with the Board of Directors by providing regular management reports and insightful presentations, keeping them apprised of project progress and key milestones.
• Demonstrated strong leadership by mentoring and guiding a team of 4 project managers, 3 test Engineers and multiple stakeholders, fostering collaboration and ensuring successful project completion within established.

Derbyshire

• Successfully completed Ad Hoc Project Management contracts, demonstrating expertise in adapting project management methodologies to diverse needs.
• Developed and delivered customized Customer Service training programs, enhancing employee skills and knowledge to foster exceptional customer experiences.
• Conducted comprehensive reviews of Customer Service processes, identifying opportunities for improvement and providing actionable recommendations.
• Led the implementation of change… Show more
• Led the implementation of change projects within Customer Service, streamlining operations and driving efficiency gains.
• Established robust performance measurement frameworks, providing valuable insights into customer satisfaction and driving continuous improvement initiatives. Show less

Bunny, Nottingham

• Line Management of head office-based Support Engineers, Field Engineers, and Helpdesk Analysts
• Managing the support process, defining, improving and ensuring best in sector service
• Instigating a culture of continuous improvement
• Defining a customer centric model together with an environment of accountability and ownership
• Customer escalation contact to ensure that all logged issues are resolved within agreed SLA time scales
• Triage customers queries and distribute… Show more

Derby, United Kingdom

• Led international process improvement initiatives across the group, leading cross-functional teams to identify opportunities for efficiency through system streamlining, automation, and effective resource management.
• Managed project lifecycles from initial scoping and collaboration with stakeholders to meticulous planning, execution, and reporting.
• Championed a culture of continuous improvement within the organization.
• Engaged and motivated employees across all levels with… Show more
• Engaged and motivated employees across all levels with clear communication, fostering an inclusive approach to process improvement and new project adoption. This resulted in increased employee buy-in and facilitated.
• Leveraged my expertise as a business improvement subject matter expert to provide valuable advice to businesses throughout the organization. This included designing and delivering impactful board-level presentations.

Derby, United Kingdom

• Led the global redesign and implementation of a CRM system on Salesforce, boosting customer service efficiency and accuracy.
• Communicated effectively across all levels, managed data migration, and delivered training for users.
• Championed change initiatives, ensuring project success and business alignment.
• Oversaw a team of Customer Service and Sales professionals, driving performance improvement and positive customer experiences.

Derby, United Kingdom

• Led a team of 4 administrators and ensured compliance for 11 mortgage advisors across 13 branches.
• Developed in-depth knowledge of UK financial regulations to streamline processes, train staff, and manage performance through audits and reporting.
• Handled customer concerns and escalated issues to directors and regulators.

Derby, United Kingdom

• Sourcing and booking hotel reservations for corporate clients
• Heading up and delivering a new business team for the AA and public clientele
• Helping to develop new computer systems and processes

Derby, England, United Kingdom

• Undertaking administration for 4 mortgage advisors; prioritising tasks effectively
• Providing support, maintaining files and answering queries for over 150 clients
• Ensuring accuracy of filing and maintenance of clear audit trail for compliance purposes

Belper, England, United Kingdom

• Supervising the work of more junior colleagues and providing on the job training as needed
• Building knowledge of available investment products and advising customers with integrity

Gnvq Advanced In Business, Merit, Merit

Activities and Societies: Business Management, Financial Decision Making, HR, Marketing, Financial Forecasting & Monitoring, Financial.

Gcse, English, Maths, Science, Art, French, Geography, Drama