Soobia Afroz Email & Phone Number

Greater New York City Area

Coaching multiple teams on improving performance and agile maturity.Leading workshops on Agile training, squad kick-offs, user-journey mapping, estimation and planning. Working on building the ScrumMaster community of Practice.Creating and continuously improving org-wide artifacts for an agile way of working within the Agile Chapter.Developing the organization's proficiency with agile roles & practices through workshop facilitation.

Working closely with Customer Care, Product and Engineering teams to define the CRM product roadmap to support core and new products initiatives. • Identify opportunities for Customer engagement, growth and retention using CRM platform, taking into account current business and industry trends relevant to Customer Care.• Prioritize and manage backlog of feature requests. • Conceive, define, and translate new product features into technical specifications.• Scrum MasterCoaching responsibilities for recent Projects:* Compliance with e-Commerce team's Tokenization efforts.* IVR system upgrade, working with 3rd-party vendor and clearing technical debt.* Converting 3 call centers from legacy CRM to Sugar CRM, within time and budget.

Greater New York City Area

Agile Coach in the Brokerage team, with a specialized focus on the middle and back office technology team. Translate business requirements into technical specifications. Align conflicting priorities to deliver projects on time against rigid time constraints.• Managed a team of 4 FTE’s in the Brokerage team, with a specialized focus on the middle and back office technology. • Successfully managed the conversion of over 50 operations and technology users from Windows XP to the Windows 7 platform. • Seamlessly transferred the firm’s Equity and Fixed-Income customers over to the Omgeo Oasys CTM platform for allocation processing.• Successfully managed the overhaul of the entire Brokerage team’s Sharepoint Document repository.• Fostered a more thorough and thoughtful approach to software deployments by developing a deployment process, which was adopted by other units within the Brokerage team.• Provided back-office support for various user groups including Traders, Desk Heads and Compliance

Greater Philadelphia Area

• Led multi-year project to successfully transform the legacy OATS[Order Audit Trail System] reporting system, into the OATS for NYSE symbols reporting system. • Provided subject matter expertise in OATS, Reg NMS and other Compliance regulatory projects.• Worked directly with business users to gather requirements for compliance regulatory reports• Served as Program Manager for various intra-team projects such as route-ownership conversion, reference data changes across multiple teams.• Designed database models for the books-and-records system for Compliance.• Managed quality assurance and testing efforts for numerous team projects, such as OATS, Systems Issues Archiver, NYSE Odd-lots reporting.• Held training sessions for new team members to familiarize them with the team’s reports, business user requirements etc.• Organized team-building exercises such as Compliance Jeopardy! Games.• Researched 3rd party vendors for possible solutions for Social Media Compliance.

Greater Philadelphia Area

• Hired as Technology Associate in the Compliance Technology team, and then promoted through series of increasingly challenging roles, including, but not limited to, database developer, tester, business analyst, technology liaison.• Developed various compliance regulatory reports in Oracle, PL/SQL, Oracle discoverer.• Modified existing reports/processes to respond to changing regulatory environment and performance improvement.• Responded to data requests and investigations from regulators.

Philadelphia, Pa

• Analyzed text from The Wall Street Journal and assigned discourse information to it for the Penn Discourse Treebank Project.

Philadelphia, Pa

• Analyzed student projects for feasibility. • Tracked the progress of student projects. • Provided feedback on the projects undertaken by the committee.

Philadelphia, Pa

• Assisted faculty members in: • Developing writing assignments.• Explaining the conventions of writing in the discipline to students.• Designing and facilitating writing activities during class • Critiquing students' drafts of formal writing.

Philadelphia, Pa

Analyzed and assigned linguistic information to data in the Penn Treebank Project

Master Of Science In Engineering, Computer And Information Science

Activities and Societies: Worked as the MSE-MCIT Graduate Student Representative at University of PennsylvaniaCourses include: Decision.

Bachelor In Computer Science And Information Technology, Computer And Information Science

Activities and Societies: Served as moderator at university events and at the 3rd SAARC (South Asian Association for Regional Cooperation).