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Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

● Promptly support customers and merchants on various communication platforms to ensure a smooth experience purchasing or selling products on the company's website (eg. website and dashboard navigation, sales amount withdrawal)● Facilitate communication between delivery partners, customers and merchants by collecting and keeping the relevant parties informed with important delivery updates● Engage in administrative work to keep the company's operation smooth (eg. manual delivery… Show more ● Promptly support customers and merchants on various communication platforms to ensure a smooth experience purchasing or selling products on the company's website (eg. website and dashboard navigation, sales amount withdrawal)● Facilitate communication between delivery partners, customers and merchants by collecting and keeping the relevant parties informed with important delivery updates● Engage in administrative work to keep the company's operation smooth (eg. manual delivery arrangement, merchant dispute, product approval, bug report)● Problem-solve sudden unforeseen circumstances, handle complaints or feedback from customers and merchants and provide compensation when necessary ● Assist in the execution and fulfilment of ad-hoc projects (eg. message-blasting, packaging orders and arranging for deliveries) Show less

Department: Outgoing Global Volunteer (oGV) - Customer Experience (CXP)A direct Team Leader of 6 passionate leaders:● Host weekly team meetings and drive the team towards achieving organisational goals● Deliver L&D sessions to equip members with the necessary skills and knowledge ● Facilitate members' growth in alignment with their personal goals● Foster a positive work environment for the team and constantly safeguard their wellbeing

In charge of both the Financial and Logistics aspects of the Fall National Induction Leadership Conference (NILC) 2021.Fall NILC 2021 is a 3-day conference that aims to provide organisational and functional induction to 144 new members of AIESEC entities from all over Malaysia. This conference equips delegates with the knowledge and experience needed to be future leaders through impactful sharing and reflective sessions as well as meaningful discussion and interactive spaces.●… Show more In charge of both the Financial and Logistics aspects of the Fall National Induction Leadership Conference (NILC) 2021.Fall NILC 2021 is a 3-day conference that aims to provide organisational and functional induction to 144 new members of AIESEC entities from all over Malaysia. This conference equips delegates with the knowledge and experience needed to be future leaders through impactful sharing and reflective sessions as well as meaningful discussion and interactive spaces.● Process the University's event application and fund application● Prepare conference budget, partnership agreement and event report● Handle reimbursements● Receive and manage merchandise orders from delegates● Shortlist merchandise suppliers, obtain product quotations and place orders from them● Arrange merchandise shipping and oversee delivery progress● Closely liaise and collaborate with other departments to enable smooth progression Show less

● Target and approach potential customers for AIESEC products● Understand customer's pain and gain and relate them with AIESEC's value proposition● Facilitate customers in the consideration, preparation and post-experience phases ofAIESEC products● Maximise customer's satisfaction with their AIESEC experience byensuring standards fulfilment and delivery● Collect testimonials and Brand Advocacy (BA) materials from customers

Petaling Jaya, Selangor, Malaysia

● Attend to customers' needs by helping them to find their desired choice of apparel or shoe wear● Provide customers with information on product availability and pricing, especially during sales seasons ● Maintain store condition according to the Visual Merchandising standards and guidelines● Assist the Back of House (BOH) team with new stock arrivals

Subang Jaya, Selangor, Malaysia

● Teach and help Standard 1 and 2 students to understand the Primary Year 1 and 2 Syllabus under the Malaysian National Primary School Standard Curriculum (KSSR)● Provide small tests and mark students' written works● Maintain order both inside and outside of the classroom during break times and before sending students to school

Ma (Hons) Business And Finance, Business And Finance, First-Class Honours

Australian Matriculation (Ausmat) Programme

Sijil Pelajaran Malaysia (Spm)

1) Seafield School Band ( 2014 ~ 2018 ) ● Conductor and Lower Brass Section Leader ● Lead during practice sessions, rehearsals.