Sope E Email & Phone Number

Nigeria

Lagos, Nigeria

Lagos , Nigeria

ROLE:Take ownership of production environment related issues and undertake an immediate effort in order to restore a failed IT Service as quickly as possible. Working in liaison with IT-Infrastructure team and Application teams on Incident, RCA activities and Availability.RESPONSIBILITIES:Complete monitoring of a service environment.First-line support of IT infrastructure and systems.Responsible for assisting in software upgrades/updates/migration including OS, Tools and applications updates.Coordinate problem tracking and resolution across multiple disciplines of hardware, networking, application and system software with teams in those disciplines.Available and flexible to cover NOC days and on call basis.Monitoring alarms-analyze, repair, dispatch.Reporting server, network, and systems performance metrics.Coordinate with third party hosting technical personnel.Work closely with all technical service teams to implement strategies that will increase reliability, availability, and uptime for services.create positive relationships with new clients to help build the customer base;Ensure customer satisfactionManage customer service and support teams to address customer complaints relating to products and service;Create positive relationships with new clients to help build the customer base

Lagos

Configuration of fire alarms systemsTrouble shooting of Network issues

Lagos Nigeria

Undertaking routine telephone duties, taking messages, noting appointments and other reception duties.Enrolling students.Organizing tests and Interviews for job applicantsDrafting of routine correspondence.Preparing correspondence.Maintaining filing, indexing or record systems.Collecting, distributing and posting mail.Operating and caring for office and/or classroom equipment and machinery.

Lagos Nigeria

Configuration of Cisco IP telephonesResolving of User complaints regarding internet connectivity and computer issues.Network ports activation to enable internet access.Optimizing windows environment.Installation of operating systems.

Provision of end-user support services to company clients such as the Abraaj group, Standard chartered bank, unilever, etcCarried out hardware repairs and software installations on clients systems.Taught hardware basics to some individuals undergoing professional training in the organizations training academy.P.O.S configuration for company clients such as union bank