Sophen Aik Email & Phone Number

Oakland, California, Us

Burlingame, California, Us

San Francisco, California, Us

Work closely with Engineering, Legal and People Ops teams to continuously improve Tally’s employee experience and securityRespond to and resolve help desk request from PC/Mac usersDebug Confluence, JIRA, Bitbucket (Atlassian tools suite) Software/Hardware procurement, provisioning, patch updates and inventory management Establish and maintain the security posture of Tally’s hardware. Perform security scans, malware scans, and access pointsSupport, maintain and troubleshoot Mac, Windows, Google apps for businessMaintain and enhance Tally’s office network and devices attached to the networkExecute new employee on-boarding and off-boarding processes

San Francisco, California, Us

Burlingame, California, Us

I'm currently working with a team of knowledgeable IT technician in a fast paste environment to ensure that all data center, network, system and architectural solutions are designed and implemented to be operational at scale. While providing customer service support via phone and ticketing system for over 450 plus users.My daily tasks involved, performing password resets, software installation, printer troubleshooting, computer equipment replacement, configuration, and troubleshooting of VPN accounts, and escalation of the ticket(s) to the appropriate IT staff member as necessary. Create new hire accounts, deploy new computers, and troubleshoot basic network connectivityI believe it's best to refine your skill from the basic to advance. There is no small or big task as long as you enjoy the things you like to do. Troubleshooting and understanding different aspect of Information Technology defines your passion which will lead you to a rewarding career in the IT field.

San Francisco, California, Us

Position SummaryIT Manager and Operations at NinthDecimal ResponsibilitiesBuild and run the top performing team (ProdOps) that will own all production systems that support the business.Ensure that all data center, network, system and architectural solutions are designed and implemented to be operational at scale.Work with Product and Engineering teams to make sure that ProdOps can support required computing power and projected traffic.Define and implement internal and external escalation policyEstablish and maintain comprehensive monitoring system.Oversee internal IT systems such as email, backup, desktop support, back office operations, office connectivity.Plan resources and CapEx and work with finance to secure required budget.Work with Partner Management team to ensure compliance with 3rd parties.Establish a vendor and contract management policies.Manage a team of 4-6 people with a high level of integrity, partnering with the VP of Engineering and the Director of HR to maintain levels of employee engagement, conduct reviews and handle disciplinary needs as directed and appropriate.

San Francisco, California, Us

• Ensure that all data center, network, system and architectural solutions are designed and implemented to be operational at scale. • Accomplish a full domain migration with email and company site rebranding. • Knowledge of networking to trouble shoot DHCP,DNS and authentication (802.1x) issues• Define and implement internal and external escalation policy and establish and maintain comprehensive monitoring system.• Overseeing all internal IT systems such as email, backup, VoIP phones, video conferencing system, back office operations, office connectivity and providing 24/7 support.• Knowledge on Office 365 administrator that includes Enterprise Suite and Compliance Center.• Work with Partner Management team to ensure compliance with 3rd parties.• Work with a team of 4-6 people with a high level of integrity, partnering with the VP of Engineering and the Director of HR to maintain levels of employee engagement conduct reviews and handle disciplinary needs as directed and appropriate.• Front end-user support, primary (e.g IT Helpdesk and Desktop Support) onboarding, off boarding and training.• Extensive experience with hands-on support with end-user computing technology hardware, including Windows, Linux and all current Mac operating systems (primary 90% Mac users,) mobility devices on both IOS and Android, also audio/visual solutions such as WebEx and TelyHD conference system.• Provide End-User computer refresh, asset lifecycle, procurement, cloning, provisioning and inventory management• Project management for 3-4 facilities planning, office build out and site relocation for (NYC, SF, CHI, MTN. VIEW)

• Provide desktop support for corporate users in the Redwood City, New York, India, Los Angles, Boston, and Chicago office (e.g., troubleshooting laptop, network, and printer related issues).• Answer helpdesk trouble tickets and calls in a timely and professional manner.• Provide assistance with the datacenter (e.g., swap out hardware, troubleshoot issues, rack and stack equipment, perform tasks assigned by Ops team).• Deployed and manage Shrotel PBX phone system in all company offices• Deployed and administer Box Tools for Sales, Marketing, Finance and Legal.• Setup new hires (e.g., desktop/laptops, printer access, email, and office phone), and educate them on IT processes and inform how to submit trouble tickets.• Provide 24x7 on-call support • Provide Windows administration (Windows XP and Windows 7), including administering Windows, Active Directory, and Exchange user accounts, using imaging tools to build Windows client computers, and managing local installations of applications on those computers.• Administered Blackberry devices and Blackberry Enterprise Server.• Support Apple products, including iPhone, iPad, and Mac OS X client systems.• Review and deploy new Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices• Project management for 3-4 facilities planning, office build out and site relocation for (NY, LA, RW, CHI and MA)