Sophia Diaz Email and Phone Number

• Onboarding and HR Operations for 3 agencies; inclusive of I-9 verification & E-Verify completion, scheduling orientations, event planning, promotions and transfers, salary adjustments, and LOA processing.• Using HRIS and HR data management programs to pull weekly reports across the business; as well as handling the company wide email inbox to field questions and process various requests.• Working with the Talent Operations, Talent Acquisition, People Experience, and HR Business Partners to ensure a successful process between onboarding and integration within the company; inclusive of testing new mentorship programs and orientation processes.

• Built new campaigns and monitored execution, including billing documentation, specs, creative rotation, and creative trackers.• Helped facilitate new relationships with potential partners that will propel brand awareness and generate new traction, while maintaining cohesive branding and messaging.• Assisted with weekly and monthly reporting for internal and external teams, as well as aided in creating and distributing slide decks for clients.

• Assisted with day-to-day marketing on daily signs, as well as photographed products for events and sales promotions• Handled customer service questions and concerns by managing retail email and phone lines• Collaborated with managers to provide customer feedback and recommended operational changes to meet emerging trends• Managed and restocked products while tracking placement, product numbers, and most effective locations for sales and merchandising• Responsible for following strict security procedures to ensure safety while opening and closing the store

• Aided customers in finding a style that compliments them the best, while also promoting other products to increase sales• Trained and developed new sales team associates in products, selling techniques and company procedures• Applied security and loss prevention training toward recognizing risks and reducing store theft• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise• Maintained organized, presentable merchandise to drive return

• Greeted clients and guests in an appropriate manner and provided answers to any questions or concerns they had• Returned emails and phone calls, as well as handling the scheduling of appointments with clients• Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks• Aided in the planning of events, meetings, and presentations• Performed any essential activities to maintain the office and ensure a smooth daily routine