Sophia Do Email & Phone Number

Houston, Texas Area

-- Assist with business requirements gathering across business groups and stakeholders.-- Lead functional requirements gathering, analysis and design documentation.-- Effectively communicate requirements to technical teams for development of business solutions. -- Serve as a subject matter expert for Siebel process improvement implementation.-- Document, track, and manage requirements in appropriate tools.-- Provide the current Siebel production and development environments including performance analysis, issue resolution, and troubleshoot root cause.-- Manage and develop OBIEE (Business Intelligence) solution to support business needs.-- Identify, track, and verify system defects -- Perform system configuration and administration functions-- Provide technical assistance in identifying, evaluating, and recommendation for resolving problems.

Houston, Texas Area

-- Served as liaison between customer group and the corporate IT staff to facilitate an effective working partnership for managing and implementing changes in Oracle CRM system.-- Provided first level of production support in performing analysis, determining root cause, and escalation of technical issue to the IT support team.-- Coordinated Business requirements gathering with stakeholders.-- Documented current and proposed process flow and workflow.-- Defined user acceptance test plan, test scenarios, test scripts and coordinated execution of user acceptance testing.-- Developed user training materials and conducted user training sessions as needed.-- Reviewed existing processes, recommended changes to and guidelines based on observed shifts in the market.-- Review existing processes, recommended improvements to increase effectiveness and efficiency.-- Performed system configuration and administration functions.

Bs, Double Major In Computer Science And Mis, Minor In Mathematics

Bs, Management Information System