Sophia S. Email & Phone Number

Atlanta Ga

- Lead the planning and execution of fully integrated testing, conducting both onsite and remote application training sessions, overseeing user-acceptance testing, and providing hands-on support during go-lives- Oversee all activities related to project launches, from initial client needs assessment to the configuration and setup of customized environments, ensuring seamless implementation and client satisfaction- Collaborate closely with clients to identify and proactively update policies, releases, and procedures, thereby optimizing the utilization of Ingenious Med solutions within their healthcare practices. This includes continuous evaluation and adaptation to meet evolving business needs- Streamline implementation processes by developing & implementing best practices, templates, and tools that enhance project efficiency & client success- Evaluate and advise clients on system improvements, enhancements, and optimizations, leveraging in-depth product knowledge to provide tailored recommendations that maximize client ROI- Provide expert-level training and guidance to end-users and stakeholders, ensuring they are well-versed in the utilization of Ingenious Med software, resulting in increased user adoption and satisfaction- Deliver exceptional customer service by promptly addressing client inquiries, concerns, and issues, fostering strong, long-lasting relationships with clients, and serving as a trusted advisor in the healthcare technology space

(Ucsf Hospital | San Francisco, Ca)

- Facilitated the resolution of training and support issues during go-live, effectively escalating complex issues to ensure prompt resolution, guaranteeing a seamless transition to EMR systems- Collaborated as an integral member of the operational implementation team, contributing to the documentation process, the establishment of departmental workflows, and the recommendation of best practices, effectively closing gaps identified within the EPIC Software- Spearheaded end-user support and training, serving as the primary point of contact for deploying and managing Dragon Medical One Devices, optimizing their usage to enhance clinical workflows and efficiency- Conducted comprehensive EMR system assessments, identifying inefficiencies and recommending strategic enhancements to streamline operations and enhance patient care- Orchestrated cross-functional training sessions for healthcare staff, ensuring proficient utilization of EMR systems and adherence to standardized processes, resulting in improved data accuracy and patient care quality- Spearheaded the development and delivery of tailored EMR training programs, catering to the specific needs of diverse end-user groups, thereby increasing system adoption rates and minimizing user-related issues

Atlanta, Ga

- Collaborated with healthcare companies to optimize their paid search, social media, and content marketing approaches, facilitating improved patient engagement and brand visibility- Methodically gathered and analyzed data pertaining to leads generated through healthcare marketing efforts, enabling data-driven decision-making and strategy refinement- Successfully converted sales opportunities, aligning efforts with monthly sales targets and contributing to revenue growth for the company- Advocated for patients' needs and concerns within the healthcare marketing context, ensuring that marketing strategies prioritized patient-centricity- Provided expert consultation to healthcare clients, offering actionable recommendations and innovative solutions to enhance their marketing campaigns and achieve their business objectives- Monitored and tracked the performance of marketing initiatives, regularly reporting on key metrics and KPIs to healthcare clients, fostering transparency and accountability in marketing efforts

Atlanta, Ga

- Conducted virtual and in-person training sessions, including one-on-one training and EUT sessions, within Athena Classroom, ensuring providers and medical staff received comprehensive education- Provided on-site support during client implementation, offering go-live assistance and serving as the primary point of contact, ensuring seamless transitions and addressing client concerns promptly- Assessed client user proficiency on-site, identifying and resolving training and configuration issues, enhancing user competence, and optimizing system performance- Collaborated with clients on Epic and Cerner EHR systems throughout implementation, facilitating the smooth transfer of patient information, referrals, scheduling, imaging, and reporting results- Developed and customized training materials and resources to enhance the training experience and ensure clients' comprehension of Athena Health's solutions

Master Of Business Administration (M.B.A.), Health/Health Care Administration/Management

Bachelor Of Science (B.S.), Biology, General

Activities and Societies: President of Circle K International of B-CU Chapter Manager of Bethune-Cookman University Men’s Basketball Team.