Sophia Garcia Email & Phone Number

Mclean, Virginia, US

Milpitas, California, US

Created and led the implementation department by developing and executing strategic plans to ensure supply chain risk management (SCRM) project implementations were efficient and aligned with organizational goals. Responsibilities included driving upsells, renewals, and customer expansion within the implementation process, with a focus on increasing ARR.

Milpitas, California, US

• Driving Client Engagement, Revenue Growth, Supply Chain Risk Management, and Team Performance
• Monitored customer health and satisfaction through key metrics (NPS, CSAT, and renewal rates), proactively managing ROI expectations to ensure transparency and high client satisfaction.
• Boosted account value by identifying cross-sell and upsell opportunities, contributing to significant revenue growth.
• Enhanced product adoption and client engagement by leading strategic campaign sessions and delivering customer training via webinars and workshops.
• Guided customers in managing supply chain risks, teaching best practices to mitigate disruptions and ensuring continuity of operations.
• Managed and coached a team of junior Customer Success Managers, driving performance improvements through best practice implementation.

Milpitas, California, US

• Ensuring Accuracy, Efficiency, and Supplier Compliance
• Managed confidential data for over 700 suppliers, consistently meeting daily metrics and resolving queries through clear, effective communication.
• Ensured accurate data management by adhering to strict procedures, preparing and distributing key documents, and verifying their completion.
• Collaborated closely with product management and data teams to address issues, develop innovative solutions, and meet tight deadlines, consistently achieving weekly targets.
• Led training webinars to improve supplier compliance and streamline processes, enhancing overall efficiency.

San Ramon, California, US

• Monitored the performance of communication networks to ensure they are operating optimally.
• Installed, configured, and maintained telecommunication systems such as VoIP (Voice over Internet Protocol) systems, PBX (Private Branch Exchange) systems, and other telecommunication hardware.

Arlington, Texas, US

• Installed, configured, and maintained telecommunication systems such as VoIP (Voice over Internet Protocol) systems, PBX (Private Branch Exchange) systems, and other telecommunication hardware.
• Monitored the performance of communication networks to ensure they are operating optimally.
• Diagnosed and resolve issues related to telecommunications equipment, such as network outages, dropped calls, or poor voice quality.
• Provided technical support to end-users experiencing issues with their telecommunication devices or services.

US

• Implemented and enforced security protocols to protect the organization’s communication networks from unauthorized access or breaches.
• Diagnosed and resolved issues related to telecommunications equipment, such as network outages, dropped calls, or poor voice quality.
• Provided technical support to end-users experiencing issues with their telecommunication devices or services.
• Ensured that the telecommunication systems comply with industry standards and regulations.
• Planned and design of telecommunications infrastructure for new facilities or upgrades to existing systems.
• Ensured that the telecommunication infrastructure meets the organization’s current and future needs.