Sophia Hilliard-Arce Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

Product lead for Checkr’s driver background checks suite, including Motor Vehicle Records (U.S & Canada), Continuous Driver Monitoring, and Department of Transportation Searches.[High-Volume Processing] Manage Checkr’s Motor Vehicle Records API & Dashboard experiences, processing ~20M searches annually with ~10K active monthly users representing one of Checkr’s highest-frequency add-on products.[Strategic Evaluation] Evaluate data fulfillment and utilization strategies, balancing trade-offs for cost, scalability, accuracy, comprehensiveness, turnaround time, and user experience. Involved in data procurement and management, maintaining Checkr's driver data capabilities as a key differentiator.[Pricing Strategy Development] Developed strategic pricing models for new products, ensuring competitive market positioning and profitability.[Product Expansion] Led the expansion of driver screening products to meet Department of Transportation (DOT) requirements, enabling compliant hiring processes for commercial motor vehicle drivers.[Cross-Functional Leadership] Partner with GTM teams to inform messaging, positioning, and ICP definitions for driver segments. Collaborate closely with Operations to operationalize fulfillment and/or support processes and identify opportunities to scale for driver searches.

San Francisco, California, Us

> Responsible for providing specialized quality and operational support for Checkr's Motor Vehicle Records and Adjudication products > Program manage product enablement efforts for Operations> Research and drive insights to improve product quality and the customer and candidate experiences

Armonk, New York, Ny, Us

Healthcare and Life Sciences Sector> Architected cross-channel data visualization projects, driving the development lifecycle including strategic planning, requirement gathering, wireframe creation, development handoff, and testing> Executed roadmap for a Marketing Analytics platform, leading a team comprised of data engineers, data architects and analysts across the US, India, and Philippines

Armonk, New York, Ny, Us

Healthcare and Life Sciences Sector > Product Strategist: Created the go-to-market strategy for the IBM Life Sciences sector and responsible for curating customized sales collateral and defining campaign key metrics for the top IBM Life Science clients> Product Manager: Led strategy and development for core patient access product—product launch resulted in a 400% increase in digital transactions; Managed 20 on/offshore cross-functional team members utilizing agile methodologies> Product Owner: Drove creation of product enablement including training sessions and materials for call center agents, product demonstrations for sales organization, onboarding and communication strategy for users, and a top account outreach program to encourage product adoptionOther - Certified Scrum Master | IDEA Award Winner for The Most Impact to the World and Society Project Team Award | IBM Corporate Service Corp Recipient

Armonk, New York, Ny, Us

> Business Analyst - Healthcare and Life Sciences Sector: Designed digital and non-digital patient access processes across 18 brands, delivering 2,000+ requirements, resulting in operational efficiencies of $13M> Design Analyst, IBM Go-To-Market Teams: Created journey maps and prototypes of mobile applications with Adobe Creative Suite tools to assist in the sales cycleOther - Published Researcher: IBM Institute for Business Value Cruise Industry white paper

San Francisco, California, Us

Developed hedging strategies to manage balance sheet and cash flow risk associated with foreign business transactions through the use of derivativesPerformed market research and relative value analysis to create investment recommendations for a high yield mortgage servicing companyAnalyzed credit risk and developed financing strategies for municipal bond issuers

Redwood City, Ca, Us

Traveled to Ukraine, Vietnam, Nepal, and the Philippines to complete assessment reports for software development firmsAccelerance is a consulting firm that helps technology leaders create and execute better strategies for global software outsourcing. Accelerance provides professional guidance for planning, sourcing and managing global teams. Accelerance's approach significantly reduces risk for clients by examining internal preparedness in 3 key areas (business, management and technology.)

Santiago, Cl

Taught basic math classes in Spanish to Hispanic micro-entrepreneursImplemented new ways to attract new attendees, including advertising at El Centro Hispano in Durham, handing out flyers, and targeting local hispanic businesses around Chapel Hill and Carrboro

Bachelor Of Science (B.S.)

Business Administration & Economics

Education record