Sophia Shai Email & Phone Number

•Assume ownership of a portfolio of 200+ accounts, managing and nurturing these relationships to drive quote, policy and revenue growth.•Develop and implement creative account nurture programs, deepening relationships and uncovering new opportunities to meet/exceed quarterly sales goals•Create strategic Territory Business Plans that identify high-potential growth opportunities, set measurable goals and targets, and outline specific actions and resource allocations.•Proactively… Show more •Assume ownership of a portfolio of 200+ accounts, managing and nurturing these relationships to drive quote, policy and revenue growth.•Develop and implement creative account nurture programs, deepening relationships and uncovering new opportunities to meet/exceed quarterly sales goals•Create strategic Territory Business Plans that identify high-potential growth opportunities, set measurable goals and targets, and outline specific actions and resource allocations.•Proactively manage the sales cycle, setting clear next steps, milestones, and deadlines to maintain momentum and drive accounts to successful closure.•Map the key stakeholder landscape within each assigned account, identifying decision-makers, influencers, and champions to cultivate multi-level partnerships.•Leverage a suite of communication tools, including video conferencing, screen sharing, and a strong phone presence, to facilitate engaging interactions with territory accounts. Show less

• Developed and implemented training programs to enhance staff product knowledge and customer service skills.• Monitored and maintained store cleanliness, creating a welcoming environment for customers and their pets.• Analyzed sales data and customer feedback to identify trends, contributing to informed decision-making.• Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.• Conducted regular performance reviews, providing constructive… Show more • Developed and implemented training programs to enhance staff product knowledge and customer service skills.• Monitored and maintained store cleanliness, creating a welcoming environment for customers and their pets.• Analyzed sales data and customer feedback to identify trends, contributing to informed decision-making.• Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.• Conducted regular performance reviews, providing constructive feedback and recognizing outstanding contributions.• Coordinated with veterinary services for in-store clinics, driving additional foot traffic and revenue.• Implemented cost-effective measures to achieve budgetary goals while maintaining service quality.• Executed visual merchandising changes to showcase featured products and enhance overall store aesthetics.• Conducted regular staff meetings to foster communication, address concerns, and reinforce company goals.• Managed inventory levels, minimizing stock outs and overstock situations to ensure optimal product availability.• Collaborated with the corporate office to execute promotional events and ensure compliance with marketing initiatives.• Fostered a positive team culture through team-building activities and recognition programs.• Evaluated data on stock levels, customer sales and other factors, assessed trends, and reported on findings to help senior management make effective operational decisions.• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.• Drove sales through companion animal adoptions and related product recommendations.• Helped customers complete purchases, locate items and join rewards program to promote loyalty, satisfaction, and sales numbers.• Hosted hiring events and interviewed potential employees to fill necessary positions. Show less

Columbia, South Carolina Area

Columbia, South Carolina

• Distributed 1,000+ units of inventory per day, maintaining a high degree of accuracy to eliminate sales interruptions.• Managed end-of-day bookkeeping to drive key financial reporting and decision making. • Interacted with 200+ customers per day, building trust in order to advise on optimal product purchases and cross-sell additional products.• Assembled merchandise and textbook online orders, processed invoices, and shipped them to customers to fulfill orders on time.•… Show more • Distributed 1,000+ units of inventory per day, maintaining a high degree of accuracy to eliminate sales interruptions.• Managed end-of-day bookkeeping to drive key financial reporting and decision making. • Interacted with 200+ customers per day, building trust in order to advise on optimal product purchases and cross-sell additional products.• Assembled merchandise and textbook online orders, processed invoices, and shipped them to customers to fulfill orders on time.• Connected via phone with 50+ customers per day, supporting troubleshooting, providing product information, and building customer loyalty. Show less

Granville, Oh.

• Collaborated with the team on various administrative tasks, providing support in an interim Office Manager role during periods of transition.• Conducted property inspections independently on 12 assigned target properties and produced comprehensive reports to track and update property statuses.• Participated in high-profile client meetings, shadowing senior agents and contributing to discussions regarding current holdings and potential new sales.• Utilized Microsoft Publisher to… Show more • Collaborated with the team on various administrative tasks, providing support in an interim Office Manager role during periods of transition.• Conducted property inspections independently on 12 assigned target properties and produced comprehensive reports to track and update property statuses.• Participated in high-profile client meetings, shadowing senior agents and contributing to discussions regarding current holdings and potential new sales.• Utilized Microsoft Publisher to design professional property flyers, enhancing promotional materials to effectively market and increase sales for listings.• Conducted in-depth research on target parcel data using OnTrac, presenting findings to senior agents for informed decision-making.• Actively participated in team meetings, offering input on strategies and providing support for various projects and initiatives.• Assisted in organizing and coordinating property viewings, ensuring a smooth and efficient process for clients and prospects. Show less

Heath, Oh.

• Acted as front of house by greeting 200+ incoming customers per day and managing flow into the restaurant to provide a positive environment and efficient service. • Proactively addressed and resolved customer inquiries and concerns, contributing to a positive dining atmosphere.• Utilized organizational skills to coordinate special events and private dining arrangements.• Facilitated carry-out orders with precision, ensuring accurate processing during both placement and… Show more • Acted as front of house by greeting 200+ incoming customers per day and managing flow into the restaurant to provide a positive environment and efficient service. • Proactively addressed and resolved customer inquiries and concerns, contributing to a positive dining atmosphere.• Utilized organizational skills to coordinate special events and private dining arrangements.• Facilitated carry-out orders with precision, ensuring accurate processing during both placement and checkout.• Presented inviting environment by consistently maintaining high standard of cleanliness throughout premises.• Skillfully supervised service for groups of up to 25 customers, prioritizing and delegating tasks to ensure a seamless dining experience.• Developed flexibility and adaptability by substituting for other roles as needed in fast-paced, high-volume environment.• Participated in training sessions to stay updated on menu changes, promotions, and service standards.• Effectively managed the waitlist during peak hours, optimizing guest flow. Show less

Bachelor'S Degree, Business Management-Human Resources

Real Estate

Bachelor'S Degree, Business