Sophia Trozzo Email and Phone Number

As operations manager (based in our Sanremo headquarters) my role encompasses: • Overseeing the international recruitment process: assessing and evaluating thousands of applications, responding to queries from prospective applicants, interviewing shortlisted candidates and finalising selection of candidates• Allocating tutors, with the support of the orientation team, to over 200 ESL summer camps around Italy• Serving as main contact person for conflict management for tutors, camp directors and coordinators on a national level (specifically concerning transfers and allocation decisions, but also to provide emotional support and respond to didactic queries where I am able to).• Assisting admin with study grant payments• Liaising with EDUCO collaborators in Lombardia, Emilia Romagna, Triveneto, Campania, Puglia & Sicily. In particular, working closely with the didactic team to organize summer orientation courses • Liaising with universities & websites to arrange advertising• Organizing and hosting university career fairs, information sessions and workshops in the UK, USA & Canada to promote EDUCO projects and recruit tutors• Collaborating with senior management to provide suggestions on the content of recruitment publications and communications to ensure they are reflective of prospective applicant information needs• Assessing tutor performance following training and camp experience• Assisting in the planning of various events, including UK based projects, teacher training courses and trips abroad• Assisting in the development & implementation of social media strategy (via the EDUCO website, Facebook, Twitter, Instagram)• Training new recruitment staff

ACLE is a non-profit association endorsed by the Italian Ministry of Education. ACLE promotes astudent-centered teaching method through numerous language projects, including summer English camps and English-language theatre.As recruitment manager for the company headquarters' English office my responsibilities include:• Overseeing all communication in the Sanremo English office• Overseeing international the tutor recruitment process: assessing and evaluating over 1000 tutor applications and long-distance learning courses, responding to queries from prospective applicants and finalizing tutor selection for summers 2016 and 2017• Allocating tutors, with the support of the orientation team, to over 400 camps around Italy• Serving as a first point of contact for tutors while they are transferring to, or at camp, and responding to any concerns or emergencies they may encounter• Liaising with ACLE collaborators in Milan, Triveneto, Bologna, Rome and Salerno. In particular, working closely with the didactic team in Rome to organize summer orientation courses • Liaising with universities & websites to arrange advertising• Organizing and hosting university career fairs, information sessions and workshops in the UK to promote ACLE projects and recruit tutors• Collaborating with senior management to provide suggestions on the content of recruitment publications and communications to ensure they are reflective of prospective applicant information needs• Assessing tutor performance following training and camp experience• Assisting in the planning of various events, including UK based projects, teacher training courses and trips abroad• Assisting in the development & implementation of social media strategy (via the ACLE website, Facebook, Twitter, Instagram)• Training new recruitment staff

Reporting to company President & Founder, Marianna Simeone, my responsibilities include:• Project coordination and client relations • Assisting with business development, communications, strategy, client 
branding and marketing • Coordinating and assisting in the creation and production of press 
releases, brochures, material for conferences, corporate videos, scripts for galas, etc. • Tech liaison / IT coordinator • Developing & implementing social media strategy (via the MS
 Media website, Twitter, Facebook, LinkedIn, Mail Chimp, Wordpress) • Website Development & Maintenance• Planning & delivering social media lessons to clients via PowerPoint presentations• Producing and distributing quarterly newsletter • Managing MS Media’s visual content (internal photos & videos)

Reporting to the educational director, my responsibilities include:• Tutoring students grades K-12 in the following subjects: English (reading & writing, SAT Prep) and Mathematics (problem solving, fractions, arithmetic). • Individually assessing each student’s strengths and weaknesses (academic, behavioural and emotional) in order to tailor their program and my teaching methods to their specific needs.• Writing daily and monthly progress reports for each student. • Administrative tasks (answering phones, meeting with parents, creating monthly planners, data entry, etc).

As an intern in the office of Rosane Doré Lefebvre, MP for Alfred-Pellan & Deputy Critic for Public Safety, my responsibilities included the following:• Data Entry• Writing content for mass mailings• French to English translation• Helping organize meetings and events in the riding

I worked as a contributing writer for the organization's online project, Kickaction.ca; a blogging platform for young women across Canada to express themselves on issues including: social justice, sexual health, popular culture, community involvement, education, etc. I participated in the site's annual Blogging Carnival (2013).

Summer teaching job in Italy.• Responsibilities: -Organizing and running camp activities (including games, songs and sports competitions with co-tutors)-Planning, preparing and delivering lessons to a range of classes and age groups-Teaching English grammar through a combination of drama & didactic lessons-Classroom Management-Devising, writing and producing final shows each week-Organizing and participating in various cultural and social activities• I was one of 300 tutors hired for this job out of over 3000 applicants for summer 2012.

I am one of the co-creators, writers & editors of the website.