Sophie Hack Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

Head of Social Media and ServiceDeveloped and executed community and social media strategies to strengthen brand presence and customer engagement.Created compelling content and managed customer advocacy programs, aligning with brand values and customer feedback.Directed customer service and operational initiatives, setting benchmarks and addressing customer-centric issues with innovative solutions.Managed e-commerce operations, optimizing platform performance and user experience to boost online sales and brand loyalty.Managed influencer communication and relationship building with new brand prospects. Managed the roll out of all organic and paid media content from an owned brand perspective Supported PR and marketing efforts, ensuring consistent brand messaging and contributing to visibility and reputation strategies.Oversaw website content and functionality, collaborating across teams to promote a cohesive and engaging brand narrative.

London, England, United Kingdom

Developed creative social strategies across key platforms, ensuring brand alignment and rapid adaptation to cultural and platform trends.Managed and cultivated relationships with external parties, leveraging partnerships for content enhancement.Orchestrated large-scale campaigns involving brands, agents, and clubs, using data-driven insights for community engagement.

London, England, United Kingdom

Led influencer campaigns for clients like Activision Blizzard and Gillette, overseeing campaign fruition and subsequent reporting, with a focus on the EMEA region.Managed relationships with a wide network of content creators and influencers, ensuring effective communication between them and clients like game developers/publishers.Collaborated with internal and external stakeholders globally on campaign coordination, including UK-specific activations, while managing campaign budgets and overseeing influencer contract fulfillment.

Guildford, England, United Kingdom

Windsor, Berkshire, United Kingdom

Windsor, Berkshire, United Kingdom

I managed and supported European channels, focusing on content creation and publication across various social networks for all KONAMI brands/products. Key achievements included growing OSM channels by over 300,000 followers and subscribers, primarily organically. Responsibilities encompassed developing the European Social Media strategy in alignment with global and local objectives, collaborating with PR, brand, and marketing teams, and creating engaging content. I also managed content calendars, set up social media campaigns, produced monthly reports, and liaised with international teams and external agencies.

Osterley, Greater London, United Kingdom

Working closely with ATM Managers and Executives to manage bookings and efficiently optimise airtime whilst operating in accordance with restrictions such as gambling restraints and HFSS guidelines. Ensuring commercials are slotted in the best programming that suits the campaign target audiences. Building and maintaining working relations with Sales and Commercial Operations. Managing agency portfolio of brands and leasing with clients to deliver their campaigns across media partner channels such as Travel and MTV.Follow schedules accurately to ensure all daily tasks are completed on time whilst optimising revenue and maintaining a premium viewing experience. Work with the assistants to ensure all the tasks are done for each day and ensuring channels are appropriately filled and closed ready to hand over to traffic.

London, United Kingdom

Lead on all internal communications within the Brand Communications team at NOW TV. Assist the PR and Social Media teams in campaigns and everyday (BAU) posts. Managed the weekly newsletters and assisted in keeping all members of the wider business aware of what was announced or was to be announced. Work with all departments, exposing myself to various roles and what they require to further build my knowledge. Assist and sometimes lead in the organisation of company wide events (over 300 people). Constant networking around both NOW TV and the wider Sky business.During this time I also attended 2 courses to attain my LEVEL 3 and LEVEL 4 NVQ to a high standard.

Sutton, United Kingdom

Managed both the tills and collection point during busy periods. Constantly hit KPI’s and always offered top quality customer service. Maintained a high attendance record throughout my time here.

Caterham, Surrey, United Kingdom

I was a top achiever when it comes down to KPI’s. Given manager functions so had access to the stores safe and could be in charge of other team members during a time that it was required of me. I have passed all my health and safety briefs and have a high attendance record.

Education record

Education record

Activities and Societies: Football team

Education record

Education record

Activities and Societies: Football