Sophie C. Email & Phone Number

Montréal, Québec, Canada

Montreal, Canada Area

Recording artist and composer. Works in Mandarin Chinese, English & French.

Montreal

- Continuous optimization and improvement of activation, conversion, and retention rates of our Saas users- Developed an affinity scoring methodology to better identify and segment our audience to offer personalization at scale- Improved cross-product adoption by 28% by launching a new onboarding process- Created and scheduled email campaigns, micro campaigns, and newsletter- Establishing department's quality control processes for every campaign- Mapping of User Journeys and User Onboardings followed by continuous engagement for a positive customer experience- Created and delivered marketing and sales initiatives across departments in order to decrease churn

- Monitored team productivity and ensured that performance standards were met- Identified inefficiencies and made process for improvements with tools such as Zapier and Zendesk- Worked closely with development team to implement workflow improvements- Trained new hires and tailored team members’ roles to fit strengths

Montreal, Quebec, Canada

- Maintained quality assurance processes to ensure a smooth content lifecycle- Active monitoring, curating and classifying of audio content to make sure it met DPS’ guidelines- Efficient work with LANDR’s internal systems, as well as numerous other DSPs’ CMS, such as Spotify, Deezer, and FUGA.

Taipei City, Taiwan

Contracted social media manager for a new company get to started in all social media platforms.

New Taipei City, Taiwan

Weekend DJ, keeping folks company in the afternoon.