Sophie Guiotte Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

• Scheduling and administering enrolments including, processing bookings/sales, monitoring participation numbers, IT support, liaising with hospitality team for on-site workshops.
• Maintaining and updating training databases/schedules.
• Booking delegates on training and attendees on events on CRM/ Dynamics.
• Working with the Content Manager to ensure that the scheduling of workshops is running smoothly, producing MI reports when requested.
• Raising IPOS requests on system for workshops, webinars and E-learning facilitators.
• Liaising with the Marketing Team to ensure that the workshops are promoted and generate revenues.

London, England, United Kingdom

• Scheduling and administering enrolments including, monitoring participation numbers.
• Managing learners, EAs and trainers’ queries via Zoom or email.
• Supporting in producing essential reports and communication emails.
• Working with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery (IT/Technical set ups).
• Confirming registrations and monitoring cancellations with venues, delegates, speakers.
• Liaising with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering, AV and IT support, security access, and equipment.

London, England, United Kingdom

• Reviewing short video contents and conduct the quality control making sure the contents comply with the company’s policies to ensure safety of the platform and the users.
• Analyzing and identifying content that is not in compliance with the company’s policies, legal requirements, or sensitive (graphic and/or disturbing) and flagging them to relevant teams for action in a timely manner.
• Using market specific knowledge and insights to spot and scope trends and patterns, escalating any issues outside company policies.
• Admin and Onboarding tasks: Maintaining Team shared documents, e.g.: breaks Rota, Budget Tracker, Guide for Moderators. Onboarding and coaching new Moderators with the team culture and admin documents.
• Side Project Training Coordinator: organization of training sessions in correlation with Team Leaders, Training and WFM Departments to keep sufficient workforce on duty to keep the SLA within the requirements.
• Shift Coordinator: managing the planning of Task Management for the team (over 50 moderators)

London, England, United Kingdom

• Completing relevant pre-work and post work admin for the New Hires’ training sessions to provide a successful onboarding experience.
• Participating in company’s policies briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Facilitating virtual training sessions on programs for new moderators (6-weeks Content Moderators Training Program),
• Delivering Policies and calibration meetings for new Content Moderators.
• Coaching trainees to meet and exceed team metrics and organization quality scores.
• Updating training material to keep current with new Policies and alignments.

London, United Kingdom

• Processing, upselling products and supervising orders from end customers, retailers and wholesalers.
• Ensuring that orders, shipping documents and delivery are processed in a timely manner by liaising with warehouse teams.
• Handling end customers, retailers and wholesalers’ enquiries and claims via e-mail and phone.
• Reviewing technical and warranty issues and taking the best course of action with processing return, replacement or refund.
• Identifying quality and manufacturing problems and reporting to the Quality Control and Product Development Managers.
• Liaising with the Sales Manager team in order to nurture relationship with clients.

London/Paris

• Account Management duties: credit notes, commission reports, statistic reports, monthly invoices, refunds.
• Assisting clients with providing training on how to use their account online or new services.
• Editing weekly newsletter and special bulletins for clients.
• Updating and creating rate plans for existing or new clients.
• Managing the Account Management team email box with clients’ enquiries and complaints.
• Researching on the French Market to build an extensive database of prospects and regular contact on their needs.

London/Paris

• Assisting multinational corporate clients, leisure tour operators and individuals with visas applications and orders over the phone and by email.
• Processing, gaining information from immigration services when needed and verifying E-visas.
• Filing visa application forms on behalf of clients onto consulate services websites.
• Digital Photo Service: approving photos for visa applications according to visa requirements and editing where needed.
• Handling passport shipping delivery issues by liaising with mail services, couriers’ companies and clients.
• Assisting the UK office with translation in French when needed.

London, United Kingdom

• Coordinating training sessions: booking candidates, room and trainers, preparation of equipment and documentation, induction, registration list update, issuance of certificates and badges.
• Liaising with head offices, training departments in Trust or external training companies, associates, health practitioners and external agencies in order to verify training certificates.
• Issuing and verifying training certificates, both internal and external (via training providers).
• Updating Occupational Health Certificates for clearance.
• Administration of revenue generating sales: training certificates, uniforms and other fees.
• Providing ad hoc office support, filing and archiving files.

London, United Kingdom

• Maintaining Compliance database with effective liaison between associates, health practitioners and external agencies.
• Compliance checks and reviews on eligibility to work in UK with passport and visa checks, DBS checks and renewals, employers check services, healthcare registrations and Professional Indemnity Insurances: application.
• Requesting and following up work references for associates' files update.
• Providing ad hoc office support: creating and issuing ID badges, filing and archiving files.
• Administration of revenue generating sales: training certificates, uniforms and other fees.
• Processing agency references and statements of hours/work history.

London, United Kingdom

• Maintaining a database of patients, team planners and agency nurses’ records.
• Ensuring that detailed outcome sheets are accurately inputted and processing referrals.
• Providing ad hoc office support to District Nurses and Team Coordinators.
• Clinic preparation: allocations, printing and compiling lists and fax for future visits.
• Covering Admin duties on Weekends and Bank Holidays for the on-call District Nurses.

London, United Kingdom

• Reception duties including registration of patients, assistance and booking interpreters.
• Clinical Coding and checking files on in-house database. Filing. Database maintenance.
• Providing effective admin support to nurses, health advisers and doctors.
• Booking appointments, contacting patients for follow-up appointments.
• Clinic preparation: compiling notes for future appointments.
• Analyzing patients’ results and informing the patients or forwarding to the clinical team.

London, United Kingdom

• Dealing with enquiries and requests for maintenance works within the hospital over the phone and emails.
• Liaising with workshop teams to report work requisitions and companies for maintenance works.
• Archiving and updating supplies orders, timesheets, and contracts in database with Excel.
• Requiring and signing off works on Frontline Maintenance Management.
• Providing ad hoc office support to department managers and project managers.

Nice Area, France

• Collecting and reviewing data for the creation of the agency's blog.
• Archiving and researching on National and Local elections results.
• Providing ad hoc office support to Communication Director and project managers.

SECA PRODUCTIONS- ST Denis

• Viewing, evaluating, selecting and retrieving video archives from TV productions worldwide.
• Maintaining video archives database for TV show.
• Assisting with phone interviews of celebrities prior recording to the TV show.
• Shadowing TV show organization and recording.

Master, Communication And Media Studies

Activities and Societies: * Administrator and moderator of University students’ section forum, “ACLteam”. *Sub-representative of the.

Bachelor Of Arts (B.A.), Communication, Arts And Media Studies

Activities and Societies: * Administrator and moderator of University students’ section forum, “ACLteam”. * Sub-representative of the.

Baccalaureat, Litterary And Foreign Languages

Centre National d'Etudes a Distance

Grade 2 -Evening Language Course, Hungarian, 2

Grade 1- Evening Language Course, Hungarian, 1

Learning Hungarian

Grade 1, Evening Languages Course - Swedish