Sorabh . Email & Phone Number

London Area, United Kingdom

India

India

Mumbai, Maharashtra, India

• Assists the Food and Beverage Manager in the day-to-day operation and supervision of all food production facilities, main, specialty restaurants, and the top deck buffet
• Responsible to ensure efficient management and highest possible level of all food and beverage services aboard the cruise ship while in the same time meets the budget targets of the cruise line and maintains cost.
• Ensures that all USPH sanitation standards are met in the various food outlets areas throughout the cruise ship
• Ensures that all venues are set up, clean, and ready for operation before passenger embarkation.

Mumbai, Maharashtra, India

• Lead a team of 15 associates, 10 Butlers and 04 supervisors.
• Managed operations of In Room Dining, Butler service & Lounges.
• Worked with qualified chef to diversify menu with new offerings.
• Organised and oversaw food service training to educate team members on various tasks, including upselling food and beverages.
• Hired, trained and managed all team members including employee development, issuing disciplinary action and conducting performance reviews.

Chandīgarh Area, India

• Conducted daily team briefings for In Room dining, Chandigarh Baking Company & Executive Lounge.
• Was responsible for daily in-out operations of three F&B outlets at JW Marriott.
• Worked under and reported to Director of Restaurants and Food and Beverage Director.
• Passed Marriott BSA audit for In room dining.
• Maintained Marriott Guest Voice scores of F&B consistently above 90% for all three outlets.

Chandigarh Area, India

• Officiated as In Room Dining In-Charge in absence of Department Manager & Executive.
• Handled a team of 02 Supervisors, 14 associates.
• Passed two Marriott BSA & Mystery audits for In room dining.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency through clear communication with kitchen staff, earning numerous recommendations from satisfied guest.

Chandigarh, India