Sorbipher M. Email & Phone Number

Toronto, Ontario, Canada

Markham, Ontario, Canada

• Provide on-site and end-user support for hardware and software upgrades, Windows 10 Enterprise Migration, technical issues, Voip and telephony problems and network equipments
• Provide executive support, emergency and after hours support.
• Install corporate assets, network equipment and peripherals

Mississauga, Ontario, Canada

• Respond to Service Requests; install, configure, update, troubleshoot and train users on all desk-side information technologies (such as PCs, laptops, thin clients, printers, landlines, smartphones, cell phones.
• Troubleshoot, and act as primary contact for select server-based applications (such as Citrix, Visual access,MS Office suite)
• For other server based applications (such as VPN, FTP) and assist Network Administrator on ensuring “up time”
• Administer accounts (Active Directory), Exchange accounts and file sharing permissions
• Provide initial setup for cellular devices. (Samsung smartphones)
• Travel on sites and clients to perform assistance on issues and problems they encounter

Concord, ON

• Coordinated with supervisor and managers and processed current orders on a daily basis
• Assisted the Warehouse Manager in maintaining current inventories
• Worked in a team helping out prepare orders for every customer

Toronto, ON

• Used Teklynx labeling software for creating and preparing cosmetics labels and stickers
• Entered data of quantities and description of produced labels for production purposes
• Supported lines for supplies and components needed in production

• Performed computer hardware and software installation, repair and maintenance.
• Assisted in managing computer network issues and connectivity
• Assisted in network improvements, upgrades, and repairs
• Helped in maintaining the structure of networks of servers and computer workstations

• Handled support issues via phone in a courteous and knowledgeable manner
• Guided callers for restoring software, accounts, network and connectivity issues
• Assisted callers for problems encountered in using the MSN Software

Network Administration, Information Technology, Distinction: 92%

Activities and Societies: Technology Management for IT Professionals Windows PowerShell Scripting Windows 10 Administration Windows Server.

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Association of Computer Studies (ACOST)