Sorin Vasile Email and Phone Number

- Build and maintain relationships with Glovo's top Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)- Draw and execute plans, making our partners grow through promos negotiations, marketing activations and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)- Onboard new top partners on our platform by providing them all the necessary tools and information- Be responsible for our partners business performance, analyze their main KPIs and ensure growth- Prepare reports and dashboards to present to partners / use as source of operational improvements- Get feedback from our partners and translate it into product, marketing and operations improvement- Lead commercial renegotiations to establish a strong partnership with sustainable economics- Actively collaborate with my colleagues from Commercial, OPS, Partner OPS and Finance

Took on the challenge to manage 3 teams in OPS: Partner Excellence [4 peers], Content [9 peers] and Partners & Brands Support [6 peers], as Partner Operations Manager.Focus:- Reorganize and create better flows and better communication both between teams members and with the rest of Glovo's Departments, Partner Operations being in the center of collaboration between Commercial, OPS, Finance and Marketing.- Reach pOPS KPIs such as %cancellations due to partner, partner prep time, courier waiting time, avoidable waiting time, %order ready w/o abuse, Content Ops SLAs & Quality on Contracts approvals and activations, on Salesforce and Kustomer tickets, support AMs on their daily operations.- RO and SEE WBRs, RO and SEE MBRs- constant communication with local and SEE OPS and Partner OPS Managers

This is a new team, created at the start of 2023, containing 7 members, including myself.The role of this department is to provide support for Account Managers in assuming their operative tasks, so they can be fully committed to raising Glovo's business, in having more time to talk and negotiate with our partners.What are we doing:- Mediating the integration process of our partners with Glovo, through their POS providers, also troubleshooting the integration problems- Creating promotions like product discount, 2 for 1, etc.- Implementing the extra visibility for partners (Bubbles, AdServer, Fixed Positioning) and be the POC and Specialist for RO- Adding new stores, Virtual Brands, changing of Company Name, IBAN, etc.- Adding photos to menus- Coordination of the product photography process in the partners' locations through the fleet of external photographers- Changes of delivery type- Managing different requests from our Strategical Account Managers- Schedule reports for partners- Take on various projects like Nutritional Values, Tiered Commissions, Glovo Bags, verification and archiving of contracts, etc.- Close collaboration with the Commercial Director and a few departments like: Content, Marketing, Qcomm, BMS, Finance, Sales and of course, all AMsWe managed to create a stable, mature department and I dare to say that we have the strongest and happiest team with constant 120% performance.

- South RO Areas: Bucharest, Pitesti, Galati, Brasov and Constanta with 5 area managers and 15 account managers- Point of contact between account managers, area managers AND Head of Partners & Brands South, National account management coordinator, Strategical account managers, Longtail team, Expansion team, Commercial Director, Marketing, OPS, HQ Monetization Team, Finance, Photo Team.- Making sure AMs follow Glovo's targets and achieve them by constant collaboration via Phone, Slack, emails, weekly and bi-weekly meetings- Other needs that constantly appeard for the company i had to address to AMs and resolve in due time- Constantly explaining each kpi and procedure to AMs and Area Managers- Weekly and Monthly Follow up on achievment reports- Ocasional meetings with important parters in comission renegociations or/and explaining them the importance of creating promotions, being operationally aligned with Glovo's demand and the importance of being visible to clients in our platform's top restaurants- Constant collaboration with the North team in achieving National targets, reorganising targets and setting budgets- Mediating differences that occured between AMs from North and South- Being National AM Coordinator when my colleague from the North was offIt was a challenging year, both hard and beautiful.In 12 months we managed to unite the Glovo and foodpanda commercial teams.

foodpanda is world‘s #1 online food ordering platform, where hungry customers can order food for home delivery from their favorite restaurants. Currently it’s operating in 40 countries across Asia, Europe, Latin America and Middle East and is still expanding. Part of Delivery Hero, the world’s largest online food delivery platform.My role is to:- represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for my portfolio of partners in answering high severity requests or issue escalations when necessary- manage and build relationships with existing partners- upsell with existing Vendors- prepare and review partnership contracts- cooperate with the Business Intelligence team to analyze performance, the Marketing team to create and boost exclusive deals, the Content team to ensure the menu changes are done correctly- prepare and send weekly/monthly financial and performance reports to AAA and strategical partners (KFC, Pizza Hut, Taco Bell, PAUL, Domino's Pizza, just to name a few of my partners)- forecast and track key account metrics, be both data-sensitive and sales-minded- monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards- be able to multi-task, have a consultative sales approach, be a strong relationship builder, have strong analytical skills with good commercial awareness and attention to detail, work independently but also be a team player- note and track everything in Salesforce, use Tableau for business overview and reporting, use various other foodpanda specific software

My role is to be focused on contributing to new business acquisition of new sellers who can bring their competitive range of products, pricing and availability to the eMAG Marketplace. Responsibilities:- Identifying, hunting, specifically phone/email-based prospecting and recruiting of new sellers;- Effectively prioritize and manage a pipeline of sellers to consistently meet/exceed quarterly targets;- Be a business partner for new sellers providing them with data-driven insights and advice to optimize their success on the eMAG Marketplace;- Work closely with new sellers, educating them about eMAG’s high standards of delivery and customer experience;- Learn and understand the specificity of my categories to spot popular brands, trends, seasonal items and competitive pricing to best tailor the pitch and advice to sellers;- Provide crucial guidance to sellers in marketing and listing optimization, search engine optimization, inventory management, shipping and fulfillment strategy, risk management, and other strategic and operational needs to insure operational excellence;- Track and report business development results, analyse data, interpret reports and information for my portfolio of sellers;- Prioritize my time optimally to achieve targets in a KPI-driven environment;- Work with sellers as an account manager – helping them to launch and grow their business on eMAG Marketplace;- Manage numerous accounts concurrently & strategically;- Develop analysis to track seller’s performance; create goals and strategies to realize positive growth for each seller;- Partner with other eMAG internal departments to maximize seller’s exposure and experience.

I coordinate the sales team in the retail store on the Mobile/Communications department and the commercial activity within the product range that I am assigned to. Maintaining the relationship with suppliers and assuring the need for merchandise on the assigned product category: mobile phones, tablets, smartwatches, memory cards, power banks, bluetooth headsets, data cables, etc. Assure reception and delivery of products purchased from the Altex network under the warranty period.I assure the sales process, display the merchandise in the store and promote the products I am responsible for in order to achieve the monthly sales target.

Issuing RCA and Travel policies, verifying data accuracy, efficient and fast communication with Safety Broker for policy validation or problem solving.Contacting clients for renewal, reporting issues on eMAG website or in the flow of orders to the authorized department.

The company is an Orange partner, and sells fixed and mobile telephony services to individuals and businesses.I was part of the b2b department, my task being to identify companies that have telephony contracts in the competition, to establish contact with the decision maker regarding a possible collaboration and to establish a meeting with one of the sellers on the field, signing the contract and porting all the customer's phone numbers in the Orange Romania network.We have worked on a set of targets as follows: number of calls initiated daily, number of reminder / month with potential clients placed in the future in the agenda, number of meetings / month attributed to the sellers and number of SIMs / signed month, activated or ported.

The main activity is the purchase of the products from the suppliers, necessary for the sale to the final customer, the correct identification of the products for the requests from the public institutions in the SEAP platform and their offering at a competitive price; phone conversations and / or email with suppliers to obtain a special pricing, billing and delivery schedule.Besides these activities I assemble PCs, I move to various companies with which we have concluded contracts in order to solve any problems; I participate in sales and specialization courses for IT equipment, printing equipment and cost per page, IT software. I coordinate the drivers of the company who deliver the merchandise to the clients in Bucharest and I direct them when necessary, including with the colleagues in the warehouse for checking and preparing the orders.

The sales consultant maintains a work agenda that finalizes orders received online or registered by call center. Generally, on these orders, additional actions need to be completed until completion, such as requesting a product from the importer, transferring products from a showroom to a warehouse for delivery, checking the compatibility of PC components for assembly, checking online payments made with online card, verification of payments in accounting department made through the Payment Order, refunds, the consultant proposes to the customer extra-warranty or accessories for a plus on sale, registers Vodafone subscription requests, request and check documents necessary for Vodafone contracts, request activation or deactivation of a subscription, responds to emails to customers, offers alternatives, invoices, warranty certificates, liaises with the referral department to solve the problems that arise, the warehouse, the product managers, the accounting department, the corporate and marketing department and last but not least the superiors to discuss exceptional situations.In addition to all this, they have to accomplish their personal goal, participate in meetings and training, be aware as much as possible with the new technologies and products that are being launched, to offer the correct information to the clients.About 2 years in a row, I was number one in the online sales department, through the quality of speech, customer inclination, seriousness, solving different situations and trust. In addition, i had the highest number of processed orders, regardless of the month.

The main responsibility was to sell as much as possible, based on samples of windows, doors and glass samples in the store. In addition to the fixed salary, there are many bonuses and percentages of sales that can triple the lows if they reach a minimum of 80% of the target; target which is never less than 30,000 Euros.I had to be on time to work, to wear a suit, to keep the store clean, to keep in touch with direct bosses, to participate in regular training of sales and technological techniques.Since the first month I was assigned a store, reached the target and got into the bonus. After the first 2 months I was congratulated by the Sales Director in Bucharest telling me that I am the best "freshman" in Aplast, proof being the large volume of sales I have made in a relatively modest area.