Carmen Sosa Email & Phone Number

San Francisco, California, United States

-On the job training in regards to becoming a Customer Service Supervisor at United Airlines - Shadow and develop an understanding of different departments such as inflight, Zone, CSOC, and UROC.- Provide oversight and leadership of a work area while mentoring, giving feedback, and recognition to front-line employees- Performing investigations (as appropriate) into performance, safety such as damages and injuries, complaints and other work issues- Assisting with and resolving any complex issues throughout the operation or with Customers as they arise- Ensure consistency on safety, service, and procedures in the operation

Sfo-San Francisco International Airport

As a Customer Service Representative I am the first line of defense for customer relations in person at the airport. My jobs include but are not exclusive to manning the front or lobby, Customer Service desk, Gates, baggage service(flight check in, rebooking, luggage check/search, unaccompanied minors, pet in cabin, prisoner and guard check in, board flights, meet aircrafts, etc). As a customer service lead I assist with scheduling needs on the floor, mentoring staff, and resolving escalated customer concerns. Jetway and Gates trainer as well.

San Francisco, California, United States

- Assist with program planning, as well as setting up tours through different department throughout SFO- Detailed documenting and scheduling events/daily shifts - Provide networking opportunities for USA interns - Supervise and mentor young adults in all future aviation careers (especially Customer Service)

Fort Bragg, California, United States

- Assisting/Creating programs and projects while multitasking- Mentoring team members working with troubled youth and conflict resolution- Assistant office management/front desk- Youth development with youth with disabilities and inner city youth ages 7-18 at sleep away camp

Fort Bragg, California, United States

Fort Bragg, Ca 95437

I have been a Leader in Training(L.I.T.) or a teen staff for two summer now. As a LIT at Camp Mendocino we must assist staff when dealing with activities and younger kids from the ages of 8-14 boys and girls. While also developing our leadership skills, gaining work experience, and mentoring younger kids. The L.I.T.'s must also work in the dinning hall (cleaning tables, sweeping and mopping floors, and assisting with dish washing) and participate in workshops that help us young adults gain skills for the outside world such as money matters and career launch.In addition to my LIT duties I also assisted in the office taking phone calls from donors to parents to staff in the city, improving my customer service and problem solving skills. Working in an Administrative work environment has also taught me to become more organized and improved my computer skills. In my time at camp I have also worked in various different environments as well as leading Arts and crafts with youth, assisting in the kitchen area and the laundry room which included housekeeping for our visitor housing.

450 Guerrero St, San Francisco, Ca

As a teen staff the job readiness program I improved my leadership skill, my experience working with children, organization skills, working well with others, and time management. While my time at BGCSF I assisting staff with programs and projects, as well as tutoring and mentoring youth ages 6-18. I have assisted in departments like the learning center, the arts and crafts room, the games room, the teen center, snack/lunch time, and the front desk area. Being able to work in such different department have taught me to adapt fast to the environment around me and every department has taught me some thing different. For example working in the learning center has shown me how to combine learning and fun, on the other hand the front desk has taught me how the be organized, how to prioritize, and basic computer skills like imputing memberships and recreating documents using word or excel. I have also done over 300 hours of volunteering at Boys and Girls Club of San Francisco.

San Francisco, California, United States

-Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.-Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.-Implements Company asset protection procedures to identify and minimize profit loss.-Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

100 Larkin St. 2Nd Floor, San Francisco, Ca 94102

An advisory board that is made up of about 15 teens from all different backgrounds in order to reconstruct and recreate the current teen center with the help of many different organization around the city. The group works weekly and at special events, with a project-based approach to planning architecture, design, and programmatic curriculum in the center. The youth on the board must also assist with partnering community events like tricycle music festival, hive pop-ups, Lego robotics, BAYMN fest,and many more. At the moment the teen center or digital learning lab is under construction and is expecting to open in late spring 2015. Improving leadership skills, working with others, communication, and expanding connections.http://sfpl.org/index.php?pg=0200006401

Pier 15, The Embarcadero, San Francisco, Ca 94111

- Run daily museum operations; opening/closing, assist during evacuations, oversee activity on exhibit floor, etc.…- Perform scientific demonstrations and engage visitors in the process- Serve as a guide or facilitator, assist and initiating contact with visitor to enrich the museum experience- Assist when children become separated from their parents or groups; to reunite families - Assist visitors with special needs through the museum when requested.- Monitor museum exhibits to be sure that they are in good working order. Troubleshoot and report malfunctioning exhibits and perform minimal exhibit maintenance as instructed.- Staff the Information Desk on the museum floor. Perform other duties as assigned.

Jewish Vocational Service 225 Bush Street, 4Th Floor, San Francisco

This job readiness program helps develop leadership skills, strengthen professional competencies, provide networking and internship opportunities, and develop viable vocational and academic transition plans through experience. Through MYEEP I was able to connected to my next internship at the Columbia Park Boys and Girls Club.

Education record

12Th

Activities and Societies: Student Council: Treasurer

11Th

Activities and Societies: Engineering club, Ignite, and Tools For Peace

Education record