In charge of :Market share optimization and customer satisfaction while ensuring budgetary compliance and organizational efficiency.Overseeing internal operations such as quality control, call center management and customer understanding, and externally interacting with clients, law enforcement, regulators, and consumer associations.

Digital transformation, tools and dashboards implementation, resources and general services management , contract management.

- Management of all project activities, customers projects portfolio and internal reporting- IT Gouvernance Risk & Compliance- Audit, compliance (PCI DSS, ITIL, COBIT, ISO 27001, 27002, 27005)- Risk management - Dematerialisation, Business Transformation Services & ICT4D - Cyber Security, Audit of information systems - (CISA, Cobit) - Payment industry platforms and businesses development tools - Management of procedures and processes- Test, process… Show more - Management of all project activities, customers projects portfolio and internal reporting- IT Gouvernance Risk & Compliance- Audit, compliance (PCI DSS, ITIL, COBIT, ISO 27001, 27002, 27005)- Risk management - Dematerialisation, Business Transformation Services & ICT4D - Cyber Security, Audit of information systems - (CISA, Cobit) - Payment industry platforms and businesses development tools - Management of procedures and processes- Test, process improvement- Risk management (evaluation, mapping, controls) Show less

Teaching • IT Project management • IT methodologies applications and management strategy• IT Audit & IT Risk (introduction)

Teaching marketing and CRM strategy (Customer Relationship Management)

Development of a management / Control panel business manager / Lon term contract • key performance indicators• Operation & SLA monitoring• Financial operations and banking relations• International money transfer (formal and informal)• Acquisition

Activity :- Digital Finance, mobie payment and eBanking- SDLC Management - Second line of defense- Financial services to small, medium and micro enterprises- Financial services targeting individuals and entities excluded from the traditional banking network.Global missions:• SDLC Management - Second line of defense• Plan, coordinate and implement new projects for subsidiaries across Africa and China • Deploy IT banking systems on local and cross functional… Show more Activity :- Digital Finance, mobie payment and eBanking- SDLC Management - Second line of defense- Financial services to small, medium and micro enterprises- Financial services targeting individuals and entities excluded from the traditional banking network.Global missions:• SDLC Management - Second line of defense• Plan, coordinate and implement new projects for subsidiaries across Africa and China • Deploy IT banking systems on local and cross functional platform in an Agile & Scrum environment • Standardization and alignment of internal procedures with the organization policies • Manage Process documentation/improvement coordination, streamline and follow-up with branches across Africa & China • Interface between Businesses and Information Technologies covering• Assist IT with critical processes: Change management, risks assessment, control testing, planning, compliance…• Data security (data identidification, data categorisation, risk assessment)• Setup Steering committee and enforce all projects critical path covering: analysis and reporting of country expectations, Requirements evaluation, countries project plans & documentations consolidation, Resources allocation assessments… Evaluate, report milestones status and global projects performance KPIS to CIO and CEO Projects management Country project management• Compliance and Organization standards enforcement: Standardization and alignment of internal procedures with the organization policies • PCI DSS standards compliance assessment• Third party service provider relationship management • Review of product configuration & setup for countries Global procurement (financial & AML, Anti Money Laundering)• Pre-Production product testing, status approval and implementation• Manage Monitoring & trainings Pilot Show less

2013: Projects Officer, Production Ingineering ManagementIn charge of strategy innovation and implementation, production performance organization and optimization in a context of activity growth and business development in West Africa.Process automation: real-time performance management through KPI (Key Performance Indicators), control, supervision and reporting, resource planning dynamic management.2009: Key Account Marketing Manager In charge of Market analysis… Show more 2013: Projects Officer, Production Ingineering ManagementIn charge of strategy innovation and implementation, production performance organization and optimization in a context of activity growth and business development in West Africa.Process automation: real-time performance management through KPI (Key Performance Indicators), control, supervision and reporting, resource planning dynamic management.2009: Key Account Marketing Manager In charge of Market analysis, prioritization, business strategies and corporate marketing adaptation and implementation in West Africa.Communication efficiency and improvement (E-Business, website content design and management) and Achieving growth through product development.2006: Research Officer, IT Quality ManagerIn charge of IT quality management - customer relationship management support - Transparency and visibility of IT activities and dashboard tools to measure proactivity and real-time performance management resulting in productivity, incident and risk management improvement. Show less

Department of customs information systems : Implementation of a quality system management and a certification process project planning :- Mapping of all the Information System as functional and technical process.- Procedures audit and optimization proposals (process design and analysis, documentation and implementation of continuous monitoring of risks)- Studies and development of an IT procedures handbook for the IT Department (validated and approved)