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Souleymane Thiam, Mba Mit Itil Scrum is listed as Project Manager - Governance, Risk & Compliance: Digital transformation, IT Audit, Process & Risks management - Consultant & Trainer at Free au Sénégal, based in Senegal. AeroLeads shows a work email signal at yahoo.fr and a matched LinkedIn profile for Souleymane Thiam, Mba Mit Itil Scrum.
Souleymane Thiam, Mba Mit Itil Scrum previously worked as Head of Customer Service Division at Free Au Sénégal and Consultant Senior en Services Généraux at Mca-Sénégal Ii. Souleymane Thiam, Mba Mit Itil Scrum holds Master Of Business Administration (M.B.A.), Marketing Management, Sales And International Affairs, With Honors from Université Du Littoral Côte D'Opale.
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As the Customer Service Division at Free in Senegal, my responsibilities include enhancing market share, ensuring customer satisfaction based on highly monitored indicators, conduct ambitious projects with tight budgets, and meet pre-established organizational goals. I'm also in charge of a project consisting on digitalization of customer service tools and solutions through/and AI integration.My goals also consist of overusing internal operations, quality control, call centers management, and conducting studies, as well as fostering external relationships with customers, law enforcement, regulatory agencies and associations of consumers. I’m a Sr consultant in Governance, Risk and compliance, with 15+ years of experience leading international projects including but not limited to: * Managing IT implementation in digital finance, overseeing planning, coordination and execution in Africa and China.• Leading quality assurance initiatives for information systems, driving innovation, and implementing ITIL standards and best practices in IT infrastructure governance. Additionally, I played a central role in training engineers in transformation programs.• Improving company's online communications and increasing major clients' value for telecommunications operators such as Orange, Tigo, MTN and Free France• Designing marketing solutions and developing new products for the Senegalese firms and subsidiaries across Africa. From an academic perspective, I have a Master of IT from the University of Jussieu in Paris, a MBA with a Master degree in management. Furthermore, I am actively involved in academia, as a lecturer in marketing, digital communications and customer relations strategy at ESMT (École supérieure multinationale des telecommunications) in Dakar, Senegal. I’m passionate about martial arts and I’m a 2nd Dan black belt in Vovinam VietVoDao, and I’m the President of the Marketing and Sponsoring Committee of the National Committee of Senegal.
Listed skills include Project Management, Strategy, Management, Business Strategy, and 48 others.
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In charge of :Market share optimization and customer satisfaction while ensuring budgetary compliance and organizational efficiency.Overseeing internal operations such as quality control, call center management and customer understanding, and externally interacting with clients, law enforcement, regulators, and consumer associations.
Sénégal
Digital transformation, tools and dashboards implementation, resources and general services management , contract management.
Senegal
- Management of all project activities, customers projects portfolio and internal reporting- IT Gouvernance Risk & Compliance- Audit, compliance (PCI DSS, ITIL, COBIT, ISO 27001, 27002, 27005)- Risk management - Dematerialisation, Business Transformation Services & ICT4D - Cyber Security, Audit of information systems - (CISA, Cobit) - Payment industry platforms and businesses development tools - Management of procedures and processes- Test, process… Show more - Management of all project activities, customers projects portfolio and internal reporting- IT Gouvernance Risk & Compliance- Audit, compliance (PCI DSS, ITIL, COBIT, ISO 27001, 27002, 27005)- Risk management - Dematerialisation, Business Transformation Services & ICT4D - Cyber Security, Audit of information systems - (CISA, Cobit) - Payment industry platforms and businesses development tools - Management of procedures and processes- Test, process improvement- Risk management (evaluation, mapping, controls) Show less
Dakar - Senegal
Teaching • IT Project management • IT methodologies applications and management strategy• IT Audit & IT Risk (introduction)
Dakar - Senegal
Teaching marketing and CRM strategy (Customer Relationship Management)
Atlanta Usa
Development of a management / Control panel business manager / Lon term contract • key performance indicators• Operation & SLA monitoring• Financial operations and banking relations• International money transfer (formal and informal)• Acquisition
Senegal
Activity :- Digital Finance, mobie payment and eBanking- SDLC Management - Second line of defense- Financial services to small, medium and micro enterprises- Financial services targeting individuals and entities excluded from the traditional banking network.Global missions:• SDLC Management - Second line of defense• Plan, coordinate and implement new projects for subsidiaries across Africa and China • Deploy IT banking systems on local and cross functional… Show more Activity :- Digital Finance, mobie payment and eBanking- SDLC Management - Second line of defense- Financial services to small, medium and micro enterprises- Financial services targeting individuals and entities excluded from the traditional banking network.Global missions:• SDLC Management - Second line of defense• Plan, coordinate and implement new projects for subsidiaries across Africa and China • Deploy IT banking systems on local and cross functional platform in an Agile & Scrum environment • Standardization and alignment of internal procedures with the organization policies • Manage Process documentation/improvement coordination, streamline and follow-up with branches across Africa & China • Interface between Businesses and Information Technologies covering• Assist IT with critical processes: Change management, risks assessment, control testing, planning, compliance…• Data security (data identidification, data categorisation, risk assessment)• Setup Steering committee and enforce all projects critical path covering: analysis and reporting of country expectations, Requirements evaluation, countries project plans & documentations consolidation, Resources allocation assessments… Evaluate, report milestones status and global projects performance KPIS to CIO and CEO Projects management Country project management• Compliance and Organization standards enforcement: Standardization and alignment of internal procedures with the organization policies • PCI DSS standards compliance assessment• Third party service provider relationship management • Review of product configuration & setup for countries Global procurement (financial & AML, Anti Money Laundering)• Pre-Production product testing, status approval and implementation• Manage Monitoring & trainings Pilot Show less
Dakar-Senegal
2013: Projects Officer, Production Ingineering ManagementIn charge of strategy innovation and implementation, production performance organization and optimization in a context of activity growth and business development in West Africa.Process automation: real-time performance management through KPI (Key Performance Indicators), control, supervision and reporting, resource planning dynamic management.2009: Key Account Marketing Manager In charge of Market analysis… Show more 2013: Projects Officer, Production Ingineering ManagementIn charge of strategy innovation and implementation, production performance organization and optimization in a context of activity growth and business development in West Africa.Process automation: real-time performance management through KPI (Key Performance Indicators), control, supervision and reporting, resource planning dynamic management.2009: Key Account Marketing Manager In charge of Market analysis, prioritization, business strategies and corporate marketing adaptation and implementation in West Africa.Communication efficiency and improvement (E-Business, website content design and management) and Achieving growth through product development.2006: Research Officer, IT Quality ManagerIn charge of IT quality management - customer relationship management support - Transparency and visibility of IT activities and dashboard tools to measure proactivity and real-time performance management resulting in productivity, incident and risk management improvement. Show less
Dakar
Department of customs information systems : Implementation of a quality system management and a certification process project planning :- Mapping of all the Information System as functional and technical process.- Procedures audit and optimization proposals (process design and analysis, documentation and implementation of continuous monitoring of risks)- Studies and development of an IT procedures handbook for the IT Department (validated and approved)
Trouville Sur Mer – France
Construire un objectif pédagogique Bâtir une progression pédagogique Animer un exposé Se présenter et présenter la formation Réguler le.
Quick answers generated from the profile data available on this page.
Souleymane Thiam, Mba Mit Itil Scrum works for Free au Sénégal.
Souleymane Thiam, Mba Mit Itil Scrum is listed as Project Manager - Governance, Risk & Compliance: Digital transformation, IT Audit, Process & Risks management - Consultant & Trainer at Free au Sénégal.
AeroLeads has found 1 work email signal at @yahoo.fr for Souleymane Thiam, Mba Mit Itil Scrum at Free au Sénégal.
Souleymane Thiam, Mba Mit Itil Scrum is based in Senegal while working with Free au Sénégal.
Souleymane Thiam, Mba Mit Itil Scrum has worked for Free Au Sénégal, Mca-Sénégal Ii, Giz Senegal, Gambia, Cabo Verde, Amarante Digital Business Accelarator, and Eticca Dakar.
You can use AeroLeads to view verified contact signals for Souleymane Thiam, Mba Mit Itil Scrum at Free au Sénégal, including work email, phone, and LinkedIn data when available.
Souleymane Thiam, Mba Mit Itil Scrum holds Master Of Business Administration (M.B.A.), Marketing Management, Sales And International Affairs, With Honors from Université Du Littoral Côte D'Opale.
Souleymane Thiam, Mba Mit Itil Scrum is listed with skills including Project Management, Strategy, Management, Business Strategy, Change Management, Business Development, Telecommunications, and Analysis.
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