Soumen Mukherjee Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

- Lead the technical operations team in maximizing the efficiency and effectiveness of Citrix, and TIBCO platforms.- Collaborate with cross-functional teams to identify business requirements and implement solutions that align with organizational goals.- Ensure the stability, reliability, and security of the Citrix, and TIBCO environments.- Drive continuous improvement initiatives to optimize processes and enhance the user experience.- Provide technical guidance and support to internal stakeholders, including training and troubleshooting assistance.- Stay abreast of industry trends and best practices to recommend innovative solutions and drive technological advancements within the organization- Skilled in utilizing various CRM platforms including Salesforce, Genesis, Secret Server, FICA, SLACK, JIRA Ticketing tool to streamline customer interactions and enhance overall service delivery.

Kolkata, West Bengal, India

• Expertise in managing the process operations with key focus on optimal utilization of resources; result oriented record of streamlining the working SLA’s & SOP's for enhanced operational effectiveness.• Holds distinction of implementing various quality standards & initiatives for improving the process operations along with effective service delivery• Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.• An effective communicator with excellent relationship building & interpersonal skills, strong analytical, problem solving & organizational abilities.

Gurgaon, Haryana, India

o Drive performance for the span/desk and ensure that all client matrices are meto Bottom Quintile Management through structured planning & Executiono Handling and leading client interactionso Mentoring new Team Leaders & Coaches on their roleo Data analysis to create actionable insightso Key driver for achievement of revenue and margins; internal & external reporting o Service Delivery efficiency, knowledge Management

Bengaluru Area, India

o Managing operations with FTE worth of 39 peopleo Managing end to end commercial exceptions with clientso Creating presentations & delivering Business reviews with demonstrated capability of client satisfactiono Planning workforce to ensure 100% delivery on commitmento Supporting Coach/SME to help him optimize performanceo Preparing Team Level Reports to showcase Team’s performanceo Employee Engagement to optimize retention

Bengaluru Area, India

Bengaluru Area, India

Gurgaon, India

• Dealt with Emails and Chats of customer related to Credit Cards.• Blocking and Unblocking Credit cards due to security breach.• Resolve customers' service or credit card complaints by performing activities such as refunding money, or adjusting bills.

Bachelor Of Commerce (B.Com.), Accounting And Finance, B

Activities and Societies: naNA

Matriculation, Icse