Sourav Dutta

Sourav Dutta Email and Phone Number

Director - Solution @ WNS | Ex IIFT | Ex NIT @ WNS
bombay, maharashtra, india
Sourav Dutta's Location
Gurgaon, Haryana, India, India
Sourav Dutta's Contact Details
About Sourav Dutta

I am a Director of Solutions at WNS, a global leader in business process management and digital transformation. I have over 13 years of experience in the IT/ITeS industry, working with multiple Fortune 200 MNCs across India and abroad.My core competencies include designing and delivering customer experience (CX) solutions for the banking/fintech and financial services vertical leveraging generative AI, conversational AI, and RPA technologies. I am passionate about co-creating transformational solutions with clients.In my previous roles, I have worked as a process and technology consultant for major banks. I hold an MBA in International Business from IIFT, Delhi, and a B.Tech in Information Technology from NIT Durgapur. I am based out of Gurugram, India.

Sourav Dutta's Current Company Details
WNS

Wns

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Director - Solution @ WNS | Ex IIFT | Ex NIT
bombay, maharashtra, india
Website:
wns.com
Employees:
26824
Sourav Dutta Work Experience Details
  • Wns
    Director - Solution
    Wns Apr 2023 - Present
    Gurgaon, India
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  • Wns Global Services
    Senior Group Manager
    Wns Global Services Nov 2019 - Mar 2023
    Gurgaon, India
    - Leading the Customer Experience (CX) solutions horizontal unit across insurance and healthcare verticals, drove 15% revenue growth year on year- Co-creating transformation led winning solutions end to end, bid defense workshops and pricing negotiations with clients, business case modelling- Hands on experience in carveouts/site takeovers, gig modelling and outcome based commercials- Top 6 Finalist - Idea selected among 48 innovative ideas in the CX Shark Tank Challenge
    View
  • Cognizant
    Manager - Business Solutions
    Cognizant Aug 2016 - Nov 2019
    Gurgaon, India
    • Own and lead several RFI/RFP responses including solution design, capabilities and experience mapping • Build solutions incorporating RPA, point/platform driving process efficiencies and optimization• Lead right sourcing opportunity due diligence exercises – studying the clients’ AS IS process and come up with target operating model and end state• Support management in sales account planning and strategy initiatives for various geos
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  • Hcl Technologies
    Associate Manager
    Hcl Technologies Jun 2013 - Aug 2016
    Noida Area, India
    • Contributed to revenue growth in BFS vertical by converting large pursuits and helped increase bid-to-win ratio by 10-15% • Successfully handled consulting stints in South Africa and Mumbai on process optimization and RPA • Developed propositions and go-to-market strategies in areas like mortgages and retail banking• Drove various internal projects ranging from capacity utilization, process benchmarking & streamlining workflows• Managed over 10 large transitions resulting in a cumulative successful go live of 500+ FTE’s
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  • Verizon
    Software Engineer
    Verizon Aug 2009 - Jun 2011
    Hyderabad Area, India
    • Developed and enhanced applications for broadband provisioning systems, responsible for end to end delivery• Coordinated with clients regularly, discussed business requirements and implemented them within TAT• Led a 4-member team at offshore, awarded “On the Spot” excellence award at work• Independent Point of Contact for clients from Hyderabad location among 15 team members• Came up with innovative solutions to cut costs by reducing downtime and fixing calls outage
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Sourav Dutta Skills

Business Analysis Market Research Project Management Risk Management Management Analytics Competitive Analysis Management Consulting It Solutions Pre Sales Business Strategy Proposal Writing Process Consulting Ppc Bid Management Due Diligence Cross Cultural Communication Skills Transition Management Business Transformation Rpa Business Development Business Process Improvement Business Process Outsourcing Team Management Strateg

Sourav Dutta Education Details

Frequently Asked Questions about Sourav Dutta

What company does Sourav Dutta work for?

Sourav Dutta works for Wns

What is Sourav Dutta's role at the current company?

Sourav Dutta's current role is Director - Solution @ WNS | Ex IIFT | Ex NIT.

What is Sourav Dutta's email address?

Sourav Dutta's email address is du****@****ail.com

What schools did Sourav Dutta attend?

Sourav Dutta attended Indian Institute Of Foreign Trade, Ieseg School Of Management | Paris, France, National Institute Of Technology Durgapur, Dav Model School, Durgapur, St. Xavier's School, Durgapur, National Institute Of Technology Durgapur.

What are some of Sourav Dutta's interests?

Sourav Dutta has interest in Children, Education, Human Rights, Arts And Culture, Health.

What skills is Sourav Dutta known for?

Sourav Dutta has skills like Business Analysis, Market Research, Project Management, Risk Management, Management, Analytics, Competitive Analysis, Management Consulting, It Solutions, Pre Sales, Business Strategy, Proposal Writing.

Who are Sourav Dutta's colleagues?

Sourav Dutta's colleagues are Sergio Ferrao, Rochelle Pesso, Shraddha Bharadwaj, Reshma Kudale, Ajay Prakash, Aruna Gudivada, Pankaj Hatiskar.

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