Sourav Dutta Email & Phone Number

Gurgaon, India

Gurgaon, India

- Leading the Customer Experience (CX) solutions horizontal unit across insurance and healthcare verticals, drove 15% revenue growth year on year- Co-creating transformation led winning solutions end to end, bid defense workshops and pricing negotiations with clients, business case modelling- Hands on experience in carveouts/site takeovers, gig modelling and outcome based commercials- Top 6 Finalist - Idea selected among 48 innovative ideas in the CX Shark Tank Challenge

Gurgaon, India

• Own and lead several RFI/RFP responses including solution design, capabilities and experience mapping • Build solutions incorporating RPA, point/platform driving process efficiencies and optimization• Lead right sourcing opportunity due diligence exercises – studying the clients’ AS IS process and come up with target operating model and end state• Support management in sales account planning and strategy initiatives for various geos

Noida Area, India

• Contributed to revenue growth in BFS vertical by converting large pursuits and helped increase bid-to-win ratio by 10-15% • Successfully handled consulting stints in South Africa and Mumbai on process optimization and RPA • Developed propositions and go-to-market strategies in areas like mortgages and retail banking• Drove various internal projects ranging from capacity utilization, process benchmarking & streamlining workflows• Managed over 10 large transitions resulting in a cumulative successful go live of 500+ FTE’s

Hyderabad Area, India

• Developed and enhanced applications for broadband provisioning systems, responsible for end to end delivery• Coordinated with clients regularly, discussed business requirements and implemented them within TAT• Led a 4-member team at offshore, awarded “On the Spot” excellence award at work• Independent Point of Contact for clients from Hyderabad location among 15 team members• Came up with innovative solutions to cut costs by reducing downtime and fixing calls outage

Mba, Finance, 3.22/4.33

Activities and Societies: • Responsible for interaction with corporates, B-school representatives for sourcing content for the magazine. •.

Exchange Student, International Business, A

Activities and Societies: Completed the following courses :- 1. Doing Business in China 2. E-Commerce - Trends and Issues 3. International.

B.Tech, Information Technology, 8.01/10

Activities and Societies: • Coordinated all sports related activities and organized Inter-NIT tournaments • Handled the overall budget.

High School, 88.2%

88.6%

Bachelor Of Technology - Btech, Information Technology