Sourav Das Email & Phone Number

Gurugram, Hr, In

Gurgaon, India

• Leading dealer Technical Team for India Market.• Providing technical assistance for complex vehicle diagnosis and onsite support in case of unresolved concerns.• Conducting regular audit and preparation of report of dealers for maintaining service standard and quality as per guideline.• Conducting regular training for dealer technical staff for latest technical update and diagnosis tips.• Coordinating with parts department for preparation of parts list for latest vehicle launch.• Preparation of tools and workshop improvement list for all new vehicle launch.• Monitoring warranty data and failure trend and reporting the same to central team periodically.• Supporting customer care team for all technical details for resolution of customer concern.• Validation and programming support for field vehicle software and coding.• Releasing Software Package for market, validation for the same before release. • Market lead for connected car and remote diagnosis project. • Meeting customers in case of escalated concerns to resolve technical issues.• Communicating to market on regular technical update and other topics.• Implementation Fix first service, improving TAT and dealer service quality enhancement.

Mumbai Area, India

Job Description• Leading Technical Team for West Region.• L1 support for all technical activities to business partners of West Region.• Onsite support at dealer end in case of critical concern, safety concern or customer support in preview of technical aspect.• Monitoring and escalating upcoming trends for failure and post countermeasure failure of parts maintain statistical data for the same.• Supporting Engineering Team and Quality Team with technical details and joint investigation in case of onsite analysis.• Conducting weekly technical update training and OJT for Dealer Technical Staff.• Supporting Area Service Manager for all technical aspects and customer complaint on technical background.• Conducting internal audit for workshop for tools, training and facilities related to technical aspects.

Pune Area, India

Job Description• Responsible for drive train and power train technical support for VW and Skoda vehicle.• Provide Technical support in line with VW Group (Skoda and VW) to flying docs and dealers, attending vehicle on site at dealer point in case of critical technical concern.• Perform in-depth analysis of failed parts recovered from field. Conducting forum on such failure with Quality Team and Part Supplier. Create awareness on the topic to the clients and co ordinate for field fix solution.• Monitor product performance in the market and suggest suitable adaptability of failure concern to brand quality dept.• Conduct and facilitate national level forums to discuss, develop and implement field repair solutions.• Monitor the product quality in the market, reporting product failure in technical forums with statistics of failure.• Create and release Service Campaigns/Technical Service Information to field force regarding modifications and field implementation as per manufacturer.• Providing technical support for cars been exported from market India.

Penang, Malaysia

Job Description Technical assistance for diagnosing of faults relating to drive train, electrics and comfort system. Manpower management, workshop workflow scheduling, assistance to workshop team by coordinating with the front office relating with all technical issues. Explaining the customers for the technical facts and figures for the fault of the vehicle. Conducting technical forum for some critical fault or some product related complaint with Mercedes Benz Malaysia Technical Team. Handling the warranty technical assessment, making guidelines for workshop team for handling warranty vehicles. Updating the workshop team for product information and technical update. Carrying out pre-diagnosis for the vehicles, at some special cases where it is needed to speed up the work flow. Planning and implementation of SOP according to dealer standard.

Bahrain

Job Description Technical assistance for diagnosing of faults relating to drive train, electrics and comfort system. Manpower management, workshop workflow scheduling, assistance to workshop team by coordinating with the front office relating with all technical issues. Explaining the customers for the technical facts and figures for the fault of the vehicle. Conducting technical forum for some critical fault or some product related complaint with Mercedes Benz Malaysia Technical Team. Handling the warranty technical assessment, making guidelines for workshop team for handling warranty vehicles. Updating the workshop team for product information and technical update. Carrying out pre-diagnosis for the vehicles, at some special cases where it is needed to speed up the work flow. Planning and implementation of SOP according to dealer standard.

Kolkata Area, India

Job Description Diagnosing of fault in Engine ( diesel and petrol), transmission, AC system faults, dealing with all the body and chassis system faults, Telematics and Vehicle Networking . Overhauling of Major assemblies like Engine , Automatic transmission and Manual transmission. Handling of workshop job management , allocation of jobs to technician. Maintenance and making inventory of all special and general tools, and updating of the special tools as new model launches the markets. Handling of technical aspects with customer and satisfying customers about the product, by explaining the features and advantage of the product he purchased. Handling of Breakdown Cars ( solving the problem of the cars according to the severity of the complaint at the breakdown site ). Planning of jobs to be attended for outstation customers, maintaining of records for the customers and vehicle, communicating with the customer regarding the maintenance and repair jobs as required on time basis. Warranty, Technical Product Report and feedback for technical aspects for warranty. Carry out short training to the co workers about the technical enhancement of new models, by preparing power point slide show and consulting WIS and other information resources. Dealing with the zonal Service Engineers with the technical details and product/part failure analysis as required by rules of Mercedes Benz. Attending at the new product launching of the vehicle as technical specialist as required by the Sales Department.Key achievement from the job. Worked as an active member for maintaining Mercedes Benz Dealership standard, and implementation of ISO 9001. Worked as an active participator for introducing a branch workshop at outstation, and also worked as acting workshop in charge for a short period for the newly opened workshop.