Sourav Das Email & Phone Number

Results-oriented professional with a strong background in Technical Account Management, Customer Management & Software Engineering. Currently serving as a SW Key Account Manager at Lam Research, responsible for managing key customer accounts and ensuring their satisfaction. Collaborate with Software Developers, Program Management, Support & Testing, Local field team and Customers to identify and resolve issues, ensuring timely delivery of Software and escalating them when necessary. Skilled in understanding customer feature requests, preparing specification sheets, and delivering demos in collaboration with project and product teams. Provide SW upgrade support and contribute to technical memos and release notes. Actively participate in internal escalation calls, demonstrating effective leadership in addressing customer issues.Previously held the position of Senior Software Engineer at Lam Research, where I excelled in analyzing and reproducing critical issues, utilizing problem-solving methodologies such as the Fish-bone Method and 5 Whys. Conducted thorough testing of patches and builds, ensuring high-quality deliverables to customers. Worked closely with customers, providing assistance during critical escalations and actively communicating daily/weekly reports on issue status and patch testing. Demonstrated a strong ability to identify areas for workflow improvement, collaborating with project management and development teams to deliver high availability solutions for mission-critical applications. Actively contributed to bug resolution efforts and provided valuable assistance to the manager in various tasks.Known for my ability to deliver optimal support, work collaboratively with teams, and suggest improvements to enhance workflow efficiency. Strong problem-solving skills, customer-centric approach, and a proven track record of successfully managing key accounts and providing technical expertise.

Listed skills include Html, C++, Java, C, and 7 others.