As an Operations Manager of Network Planning & Pricing at Buser Brasil, I am responsible for overseeing the company's network planning and pricing strategies. My key responsibilities include:- Collaborating with the marketing, finance, and operations teams to develop and implement pricing strategies that maximize revenue and profitability;- Conducting market research and analyzing data to identify market trends, competitive threats, and customer needs;- Collaborating with the operations team to develop and implement network planning strategies that optimize fleet utilization and minimize operating costs;- Providing guidance and support to the operations team in the development and implementation of new routes and schedules;- Monitoring the performance of the network and pricing strategies and making recommendations for improvement as needed;- Collaborating with the marketing, finance, and operations teams to develop business planning and business strategy definition;During this time at Buser Brasil, I have implemented a number of network planning and pricing initiatives that have resulted in improvements in revenue and profitability helping to consolidate Buser in the market.

As a former Commercial Aviation Customer Support Engineer at Embraer, my focus was on ensuring the highest level of fleet performance for our customers. During my time at Embraer, my key responsibilities included:- Managing the field action plan for customer field issues, including coordinating with various departments to ensure timely and effective resolution;- Issuing fleet-wide communications and fleet recommendations to final customers to improve aircraft reliability and reduce operational disruptions;- Analyzing fleet performance data and working closely with technical support and engineering teams to identify root causes of customer issues and provide corrective actions;- Collaborating with customers to understand their unique operational needs and provide tailored solutions to improve aircraft performance and reduce maintenance costs; - Supporting the implementation of continuous improvement initiatives across the organization to enhance customer satisfaction and reduce aircraft downtime;Throughout my time at Embraer, I gained a deep understanding of the commercial aviation industry and the challenges faced by our customers. I managed numerous field issues and implemented solutions that improved aircraft performance and customer satisfaction. Additionally, I worked closely with technical support and engineering teams to integrate corrective actions into the production process, further enhancing aircraft reliability and reducing customer disruptions.

As a Commercial Aviation Quality Engineer at Embraer, my primary focus was on ensuring the highest levels of quality and reliability for our customers. By focusing on Customer Quality Field Issues, my key responsibilities included:- Performing root cause investigations and defining corrective actions for customer Quality field issues. This involved analyzing complex technical data and working collaboratively with multidisciplinary Engineering teams to identify and resolve issues as quickly and efficiently as possible;- Acting as a continuous improvement agent, promoting a culture of continuous improvement across the Quality Engineering team, involving developing and implementing quality initiatives and driving process improvements to enhance overall quality and reliability of aircraft production and service;- Coordinating the integration of multidisciplinary Engineering teams to correct processes that lead to aircraft non-conformities. Requiring excellent communication and collaboration skills, as well as the ability to work effectively under pressure to meet critical deadlines;- Performing inspections and issuing Statements of Conformity for new aircraft configurations. This involved ensuring compliance with all regulatory requirements and Embraer's strict quality standards.- Providing support for aircraft deliveries, ensuring that all quality and reliability requirements were met, and that customers were fully satisfied with their aircraft.During my time at the Quality Department, I managed numerous quality issues, implemented process improvements that improved production and service quality, and helped to enhance overall customer satisfaction.This opportunity has given me a strong foundation in quality management and improved my commitment on ensuring that all products and services meet the highest standards of excellence.

As a Safety Quality Assurance Analyst at Avianca Brasil, my primary focus was on ensuring the highest levels of operational safety for our airline. During my time at Avianca Brasil, my key responsibilities included:- Developing Operational Safety indicators to monitor the safety performance of our airline. This involved analyzing safety data from various sources and working collaboratively with the safety team to identify trends and potential safety issues;- Analyzing operational safety compliance with civil aviation regulatory authorities to ensure that all regulatory requirements were being met. This required a deep understanding of aviation regulations and the ability to interpret and apply them to our airline's operations;- Promoting operational safety within the company by providing safety training to employees and developing safety policies and procedures. This involved working closely with operational departments to ensure that all safety procedures were properly implemented and adhered to;- Conducting safety audits and inspections to identify potential safety hazards and to ensure that corrective actions were taken to address them;- Investigating safety incidents and accidents to identify root causes and to develop recommendations for improving safety.During my time at Avianca Brasil, I was able to develop a deep understanding of operational safety and the regulatory requirements that govern the aviation industry. I developed and implemented safety indicators that improved our airline's safety performance, and helped to promote a strong safety culture throughout the organization.

Intern at the Personnalité franchise model management department, having as main responsibilities the analysis of training development and training indicators adopted by the Itaú Personnalité network.

Intern at Quality and Methods in After Sales department of Renault do Brasil, having as main responsibilities the analysis and monitoring of the mechanical and painting workshops of Renault's Brazilian network as well as the development of strategies and definition of targets to be reached by the network of concessionaires.

Intern at the Overhaul & Bogies sector of Bombardier Transportation Australia, at the Dandenong plant in the Melbourne region, having as key responsibility the learning and understanding of the means of rail transport and propose innovations in the general and preventive maintenance program of the fleet of V / Line trains operated by Public Transport Victoria.

GOL Linhas Aéreas Inteligentes is a Brazilian low-cost airline that operates a growing domestic and international scheduled network.As an Engineering Intern in the Operations Engineering sector, I had as key responsibilities:- To perform flight analysis for the company's fleet (Landing and take-off analysis at the various airports operated by the company);- To develop and update flight manuals of the fleet;- To provide airport system analysis, aiming to indicate possible future solutions for the growth of the Brazilian aeronautical sector;