Souvik Banerjee Email & Phone Number

Maharashtra, India

Involved in end-to-end IT strategic hiring processfor Manufacturing, Energy and Utility, India& Me and Microsoft.●Responsible for full-cycle recruitment: interview & offer negotiation and closure of candidates for assigned requisitions including stakeholder managenment.●Sourcing from Job Portals , References, Networking, Database, Social Media etc.●Providing learning recommendations to deployable pool employees. ●Helping employees in upskilling and reskilling in several generative AI skills.● Attending Governance calls with corporate leads in discussing about several budgeting structures.● Occasionally conduct organisation wide instructor led programs.

India

As a Program Manager in a Data Engineering Project in LTIMindtree, I lead with finesse. From conceptualization to execution, I strategized and coordinated cross-functional teams, ensured seamless data integration, transformation, and delivery. I crafted project roadmaps, managed resources, and mitigated risks, all while maintaining stringent data quality and security standards. My compass was precision, steering the project towards optimal data solutions and unlocking the realm of actionable insights.

India

 Driving Major Incident Management Process Initiation of Problem Management process for Problemsidentified by Incident Management. Attending Calls with the engineering team comprising of Crisis Comms and Logistics, IM’s, Sr GCM, OCE, PCM, EB etc. Creating Post Incident Reports(PIR) as per the discussion in the bridge calls. Creating Post-mortem reports based on the on-call resolution after mitigation of the Sev 1 and Sev 2 incidents. Maintain The TTA, TTP and TTN as designed by the project. Be the brand ambassadors for identity. Well versed with MS Office Tools, Service Now, Remedy, ICM Tools, Microsoft Visio, Iridias, Citrix, Power BI, ACM Tools. Monitoring Databases, follow up on tickets raised on GCM application jobs failing, batches failing, working towards theresolution with the Database teams. Liaising with various Incident Managers towards Time keeping for Incident Mitigation, documenting thetroubleshooting done by the engineers to mitigate the problem. Driving Daily/Weekly/Monthly meetings with the Team members along with the Management regarding Daily tasks, crucial tasks for the day, setting targets for the day, week & month. Attending the Incident/Problem review meetings. Attend and drive the reconvene calls for Sev 2 incidents. Driving training programs for the team for upskilling their knowledge. Focus on leadership, organization goals & problem solving. Resolving issues, answering questions for improving team performance, evaluating team members performance & driving organizational goals. Understanding of the application functionalities, engaging the respective vendors and supporting teams in order to resolve the incidents within the agreed SLA’s. Notifying the participantsin the Incident Management process when standards and procedures are not being followed. Post verification of work around or solution, present the RCA report to the Delivery Project Executive (DPE) and Client.

Mumbai, Maharashtra, India

Manage Major Incident Management (MIM) Process, ensuring that the logged major incidents are updated, authorized, expedited and resolved within the scope of the Service Level Agreement. Send out Communication mailers to Senior Leadership while leading Sev1, Sev2 Incident tickets or Major Incidents. Monitor and track incidents, ensuring that incidents are updated on timely basis with all relevant and required information, meeting SLA and OLA’s. Responsible for identifying problems, analyzing and recommending improvement plans with solutions obtained from technical teams. Administering overall operations for executing 4 projects involving scheduling, initiating, resource mobilization, execution within cost & time parameters Monitoring / tracking projects with respect to budgeted cost, demand forecasts, time overruns to ensure timely execution of projects.Defining best practices for project support and documentation.Mapping client's requirements and providing them best solutions involving evaluation and definition of scope of project and finalization of project requirementsFraming architectural decisions, providing leadership, direction, strategy, and vision in the areas of technology and product development to facilitate and enable growth and business agilityEnsuring end-to-end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects. Hands on experience of working on ITSM tools like – BMC Remedy, CRM, Alliance, Work market etc.

Mumbai Area, India

Work for a US based process Equinix.

Work In a Business-to-Business environment.It was an Environmental Resource Utility Based Process so handled inbound call from various Competitors providing Electricity &Gas Supply in United Kingdom.Handled dispute calls from various suppliers like British Gas, EDF Energy and resolve their escalations.Worked with Npower clients hand in hand in setting up the pilot project. Used to attend client calls in absence of our floor managers.Worked as a floor support for the new inductee.

India

Worked as senior technical support in a process called Microsoft Windows 7setup

Kolkata, West Bengal, India

Worked as a Technical Support Associate in a UK based process British Telecom

Bachelor Of Commerce (Bcom), Accountancy

Bachelor in Commerce

Passed Class X Std

Activities and Societies: I was associated with Cricket Association of Bengal CBSE school