Souvik Das Email & Phone Number

Managed network and system performance, conducting troubleshooting, security patching and maintenance.Oversaw daily performance of computer systems and immediately responded to system & network issues to keep network up and running.Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.Worked closely with… Show more Managed network and system performance, conducting troubleshooting, security patching and maintenance.Oversaw daily performance of computer systems and immediately responded to system & network issues to keep network up and running.Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose. Show less

Configured networks for smooth, reliable operation to meet business processes and objectives.Performed day-to-day LAN and WAN administration, maintenance and support.Managed and maintained stability of network and wireless services throughout enterprise.Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.

Maintained computer systems, installed, and upgraded new systems.Monitored, tracked and prioritized new work requests at Help Desk within set response times.Offered technical guidance and advised users of alternative approaches when troubleshooting.Performed troubleshooting and maintenance of existing network systems.Removed malware, ransom ware and other threats from laptops and desktop systems.Configured hardware, devices and software to set up work stations for employees.

Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.Worked with users to determine areas of technology in need of improved usability.Kept software licenses current for computers and mobile devices.Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for more 50… Show more Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.Worked with users to determine areas of technology in need of improved usability.Kept software licenses current for computers and mobile devices.Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for more 50 users.Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability. Show less

Marketing for CCTV camera.Make quotation for client project & send quotation to clientPlanning, designing, install CCTV camera.Participated in regular meetings, providing valuable input on ongoing projects and proposals.Handled administrative tasks such as answering phones, replying to emails, ordering materials and keeping workspace clean and organized.

Maintained technology equipment performance by configuring, diagnosing and repairing hardware.Investigated hardware product issues involving materials and software and devised solutions.Patches software and installed new versions to eliminate security problems and protect data.Configured hardware, devices and software to set up work stations for clients.Followed up with clients to verify optimal customer satisfaction following support engagement and problem… Show more Maintained technology equipment performance by configuring, diagnosing and repairing hardware.Investigated hardware product issues involving materials and software and devised solutions.Patches software and installed new versions to eliminate security problems and protect data.Configured hardware, devices and software to set up work stations for clients.Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.Travelled to customer sites to provide prompt resolutions to issues. Show less

Provided authorized users with technical support and advice regarding proper use and functionality of equipment.Troubleshot potential problems and eliminated before issues escalated or cascaded.Maintained servers and systems to keep networks fully operational during peak periods.Boosted network, system and data availability and integrity through preventive maintenance and upgrades.Configured hardware, devices and software to set up work stations for employees.Identified… Show more Provided authorized users with technical support and advice regarding proper use and functionality of equipment.Troubleshot potential problems and eliminated before issues escalated or cascaded.Maintained servers and systems to keep networks fully operational during peak periods.Boosted network, system and data availability and integrity through preventive maintenance and upgrades.Configured hardware, devices and software to set up work stations for employees.Identified scope of problem and provided operational and technical assistance to remedy.Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.Checked and monitored system performance to maintain system integrity and documented and reported alerts. Show less

Bachelor Of Arts

Diploma In Hardware Engineering & Networking, Computer Hardware Engineering

Higher Secondary

Secondary