Provided technical assistance, identified and resolved root causes of issues and provided recommendations for preventive measures and enhancements to mitigate future issues effectively as part of customer support. Collaborated with end users and diverse client business divisions to plan and execute SharePoint site migrations across environments using ShareGate and SPMT migration tools. Executed site-to-site migrations, OneDrive-to-site migrations, network location to site migrations as part of operational activities. Performed operational activities such as SharePoint Cumulative Update patching, SharePoint app deployments, managed account password renewals and certificate renewals. Created scripts to aid operational activities such as site creation, restoration, generate site reports and generate and analyse audit logs. Generated and analyzed storage reports, engaging with end users and their diverse business divisions to implement strategies aimed at effectively reducing active storage utilization. Created tailored scripts to trim versions and remove redundant content, optimizing storage usage leading to substantial cost savings for the client by reducing the need to purchase additional tenant storage on an annual basis. Authored and managed Knowledge Articles and Standard Operating Procedures tailored for end users.

Provided technical assistance, identified and resolved root causes of issues and provided recommendations for preventive measures and enhancements to mitigate future issues effectively as part of customer support. Collaborated with end users and diverse client business divisions to plan and execute SharePoint site migrations across environments using ShareGate and SPMT migration tools. Executed site-to-site migrations, OneDrive-to-site migrations, network location to site migrations as part of operational activities. Performed operational activities such as SharePoint app deployments, managed account password renewals and certificate renewals. Authored and managed Knowledge Articles and Standard Operating Procedures tailored for end users.

Provided technical assistance, identified and resolved root causes of issues and provided recommendations for preventive measures and enhancements to mitigate future issues effectively as part of customer support. Authored and managed Knowledge Articles and Standard Operating Procedures tailored for end users.