Major Exposures/Functional Areas• Managing the project in NCR.• Handling nomination, and mutation cases of the properties.• To achieve maximum Customer Satisfaction, handling customer grievances, maintaining long term relationship.• Responsible for sending demands and reminders to the customers, collection of dues, monitoring the outstanding & meeting collection targets • Responsible for responding to all customer communication (written and calls)• Coordination with other departments legal, accounts, construction, It etc. for better client relationship.• Dealing with brokers for payments and client documents• Handling departmental coordination• Management of risks through collection, cancellation, restoration & transfer of properties.• Interfacing with various financial institutions and visualize business opportunities for the repeat customers.Strong Points:Familiar with all aspects of Customer Oriented Services, Team Management, Project Management and Performance Improvement TechniquesCOMPUTER PROFICIENCY• Well versed with Windows, MS Office-M S Word, Excel, Power Point Presentation, Internet etc.• Well versed with the CRM software .• Currently working on SAP.

I use too deal with Post Sales activities along with Customer Grievance Handling, Recovery, Transfers, Banking loan, reconciliations, Kyc verification, MIS, Brokerage bills verification and preparing the cheques, and having the surface knowledge of lease and liasoning etc.

Major exposures/ Functional areas• Handling walk-ins & broker’s queries and resolving the same.• Coordinating with clients from the time of allotment to possession. • Analyzing the problematic queries and resolving the same.• Keeping track of mails and calls, relating to subject of query. • Managing client base.• Interaction with Bankers regarding the approval of project loans.• Keeping track of collection done and regular follow up for the dues.• Site Visit for construction updates and inspections.• Meet all statutory and legal compliance requirements in day-to-day operation activities.• Client and Interdepartmental Relations.• Making MIS Report for various projects.

Customer Relations |; Leading a team for Customer relationship managementLiaison with various departments (Civil, commercial, sales, accounts etc.) for issue management of customersMaintaining complete MIS for post sales queries of various issues of customersResponsible for improvement in processes with feedback from internal employees and customers to improve customer satisfactionHandling account for project with HNI clientsReduce TAT for customer queries.Obtain and examine relevant information to assess validity of complaints and determine possible causesExercise independent judgment and recommendations for improvement in product service delivery

Crossing selling of the product

Samtel Group's journey began in 1973, with a vision to create a world-class organization. Today, Samtel Group is India’s largest integrated manufacturer of a wide range of displays for television, avionics, industrial, medical and professional applications, TV glass, components for displays, machinery and engineering services. The group employs 6000 people in nine world-class factories and has an annual turnover of Rs 12 billion (USD 300M); Analyze and create potential customers for the company for their SPM; Live ProjectsConducted a market survey for TELETUBECompared the channel distribution of L.G & ONIDA Impact of advertizing on customers/audienceTraining at senior level management Conducted a survey on the sales distribution channel for Reckitt & Benckiser and HULCareer Planning and Mentoring Facilities in Engineering IndustryDesk ProjectsKnow the emotions of Advertizing.Conducted a comparative survey for the channel distribution for two companiesDeveloped an advertising campaign for a cola drink

Worked with Maple E-Solution for 1 Year

for 1 yr.