Souvik De Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

• Oversee daily gym operations, ensuring equipment upkeep, cleanliness, and smooth functioning across all departments.• Manage trainers, administrative staff, and Front of House (FOH) team to meet performance goals and deliver exceptional member experiences.• Guide Fitness Manager in personal training department to ensure high service standards.• Oversee staff recruitment, attendance, payroll, job postings, and onboarding.• Manage CRM software for both gym and HR operations, providing training and ensuring data accuracy.• Lead social media strategies and campaigns to engage members and attract new clients.• Implement membership sales strategies, driving visibility and new sign-ups.• Organize fitness workshops and community-building events to boost member engagement.• Conduct weekly and monthly audits to ensure compliance with operational standards.• Prepare reports on membership data and financial performance for senior management.

Pune, Maharashtra, India

• Managed seamless club operations, including facility maintenance and member events.• Led recruitment, training, and performance management of staff.• Drove member engagement initiatives and analyzed feedback for service improvement.• Optimized financial performance by managing budgets and identifying revenue opportunities.• Ensured compliance with industry regulations and safety protocols.

India

Detailed Monitoring of Sales Channels( CRM, AI email gateway, Newsletters, Social media, Web-page, live-chat, whats-up broadcasting, all mediums of incomings business enquiries, etc.Process Optimization- providing a simple and easy sales process.Enabling the sales team with intelligence at lead/opportunity levelOwning reports and dashboard for sales department.Enabling the Sales in improving the level of engagements in deal and helping any which ways to accelerate the deals forward.Ensuring CRM updates and availability for sales team.Supports projects to improve sales teams.Providing the sales team with any necessary materials, tools and reports to hit the target consistently.Understanding the Sales and Marketing KPI metrics to cover Leads to Order data od Sales opportunity live cycle.Data management and profiling leads for the sales team.

Bangalore Urban, Karnataka, India

Ensures staff continually keeps locker rooms, fitness floors and common areas clean, tidy and welcoming at all times• Ensures towels and amenities are properly maintained and present • Ensures staff is courteous to members and respectful of their privacy in the locker rooms• Works alongside staff to complete tasks thru leading by example to improve member’s experience• Connects with all members to ensure that they are enjoying their experience• Proactively interacts with members to gather feedback • Responds to member feedback with urgency and provides follow up communication with solutions.Sales & Promotion• Promotes Life Time programs, products, and services • Ensures Operations staff responds to member questions using extensive knowledge of Life Time products, services, policies, and procedures Financial & Budgetary • Responsible for maintaining the monthly, quarterly and annual department budget• Submits monthly financial reports to the Directors.Managerial & Supervisory• Oversees maintenance and repair projects of the club• Responsible for training staff through orientation, direction, and Feed-backs• Makes hiring, promotion, disciplinary, and termination recommendations to the HR.• Recruits and interviews for Operations department• Coach, manage and schedule up to 40 team members

Guwahati Area, India

• Lead & manage the overall Club business and team to deliver specific KPIs & budgets• People Management: Take overall responsibility for attracting, recruiting, developing, retaining engaging the right people at club level to deliver business results.• Club budget and company’s objectives and KPIs• Manage the day to day operations of the Club ensuring the Club delivers operating excellence• Ensure the delivery of an excellent member service• Develop the business actively by building strong relationships with members and build new lead generation plan and identify new business opportunities• Provide strong leadership which role models company values, demonstrates cultural awareness and maintains high personal visibility within the Club

Dubai

• Identifying opportunities for new business and implementing price promotions and initiatives within the guidelines given• Managing a team of Membership Consultants and driving sales performance to achieve the monthly sales budget• Understanding the mechanics of the Monthly Marketing Promotions and training the team in their implementation.• Ensuring reports are submitted on a Daily, Monthly and Quarterly basis, in a timely and accurate manner• Implementing the monthly sales and marketing Launch Document and the promotions within it• Assisting the Branch Manager in managing the day-to-day operations of the club• Managing staff training and scheduling all staff roster

Bangalore

•Overseeing lead generation for sales team through walk-ins and telephonic enquires•Motivating sales staff and monitoring their production levels by using the established Gold’s Gym protocols and sales system programs•Responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current gym members•Identifying and developing business opportunities, analyzing market trends, meeting corporate clients for presentation and preparing cost proposals.•Managing and designing creative materials, both printed and digital, for internal and external campaigns in accordance with the branch's overall communications plan•Creating, designing and sending out mailers/ text messages on promotion opportunities

Mba, Marketing & Hr

Placement Guarantee Course, Human Resources Management And Services

Bachelor’S Degree, Anthropology