Manager Operations At Mercer India
CurrentLeading the GBM project, ensuring smooth transition and efficiency.Managing end-to-end renewal processes and benefits for corporate clients with meticulous attention to detail.Providing analytical support, crafting timely and insightful reports for client reviews.Collaborating closely with global teams, offering strategic insights and recommendations.Fostering partnerships with local teams to obtain vital information for decision-making.Driving seamless onboarding of new clients across diverse regions.Initiating and overseeing policy renewals for clients globally, showcasing adaptability.Executing benefit processes and premium calculations with precision.Managing invoice processing, ensuring financial integrity.Utilizing tools like Confluence and JIRA for efficient workflow management.Monitoring SLAs and deadlines, proactively addressing potential impacts.
