Sparkle Henderson Email & Phone Number

“Skilled in the Administration, Engineering, Documentation and Management of Operational Networks & Systems”Perceptive, dynamic, results oriented as an ITIL Process Manager/ System Integration Engineer possessing an aggressive background in the management and provision of hands-on, and platform instruction in both network and software environments. Works as a lead in a team environment to establish and execute a configuration management program for multiple systems/programs in various stages of design, development or operations. Successfully implements the service asset management policy and standards. Aggressively develops asset management standards, as well as asset management plans and procedures. Ensures that changes to all ITIL Processes are properly approved and communicated to customers satisfaction. Her expertise allows day to day operations to go smoothly with the proper functionality of IT Service Management systems. Adept in the application of innovative solutions and material resources that result in the design, development, and implementation of large-scale operational systems and procedures to support innovative network security management systems and system training requirements for clients in both international and domestic forums.

Listed skills include It Service Management, Itil, Project Management, Management, and 15 others.