Sparsh Bansal Email and Phone Number

Client Handling, Upselling, Customer Onboarding, Customer Acquisition, Training, Webinars, Operations, Sales, Project Management, Product development, Renewals, lead Management in the SaaS platform• Handled different Programmes in Tier-1, Tier 2 and Tier 3 cities• Responsible for the CSR and the funds-related schemes(Client Interactions)• Directly Co-ordination with the tech- team for the improvement of the product• Implemented fresh sales, fresh chat, Freshdesk, aisensey, SMS… Show more Client Handling, Upselling, Customer Onboarding, Customer Acquisition, Training, Webinars, Operations, Sales, Project Management, Product development, Renewals, lead Management in the SaaS platform• Handled different Programmes in Tier-1, Tier 2 and Tier 3 cities• Responsible for the CSR and the funds-related schemes(Client Interactions)• Directly Co-ordination with the tech- team for the improvement of the product• Implemented fresh sales, fresh chat, Freshdesk, aisensey, SMS gateway, and WhatsApp in the organization• Responsible for the physical and virtual training weekly for the client and employees both• Working directly with the Director of the company for the launching of the product• Training them and making them how to use digitalization• Responsible for the payouts of the program vendors• Taking care of different Tech-dashboards for Pharmacy, hospital, Seekers, LMF, Manager dashboard, admin dashboard, etc• Verification of the Onboarding Documents(Client, Pharmacy, Hospitals etc)• Responsible for making FAQs, SOPs, KRA, Strategy for all the departments Show less

• Development of the various departments here like Inbound, Outbound, Email, Chat, and Webinar• Responsibility for the overall operations, product development, Strategies, SOPs, KRA, Lead generation, Renewals, client Onboarding, Customer Acquisition, C-sat, NPS, payouts, etc• Wholesale responsible for the mentorship sessions of the students• Strategies to Hire mentors from different IITs, NIIts, AIIMS etc.• Handled 500+ mentors and 10000+ students (80-100 people report to me… Show more • Development of the various departments here like Inbound, Outbound, Email, Chat, and Webinar• Responsibility for the overall operations, product development, Strategies, SOPs, KRA, Lead generation, Renewals, client Onboarding, Customer Acquisition, C-sat, NPS, payouts, etc• Wholesale responsible for the mentorship sessions of the students• Strategies to Hire mentors from different IITs, NIIts, AIIMS etc.• Handled 500+ mentors and 10000+ students (80-100 people report to me from various departments)• Making the MIS Reports monthly, weekly, and daily reports along with their percentage• Led the ATL, BTL, and Online marketing campaigns to drive automated and recurring revenue.• Lead several partner collaboration programs to ensure continuous student/mentor engagement, and increased LTV of the user(s).• Lead the operations workflow automation to ensure an assembly line model of work at each step making the systems process and not humans-dependent Show less

• Sept 2018- Oct 2019 Operations Manager• Joined as an Operations Executive and was promoted to Operations Manager• 40-50 people reporting directly to me• Directly Handling Client Escalations• Worked in the admin panel and its profile requirements• Responsible for product development. Strategies, operations, sales, Onboarding, Market support, vendors and buyers, schemes, logistics support, etc• Sept 2017- Sept 2018 Operations Executive• Calling all the Vendor for… Show more • Sept 2018- Oct 2019 Operations Manager• Joined as an Operations Executive and was promoted to Operations Manager• 40-50 people reporting directly to me• Directly Handling Client Escalations• Worked in the admin panel and its profile requirements• Responsible for product development. Strategies, operations, sales, Onboarding, Market support, vendors and buyers, schemes, logistics support, etc• Sept 2017- Sept 2018 Operations Executive• Calling all the Vendor for the collections of their docs, sales, backend support, assistance to the vendors and shopkeepers Show less