# Managed product marketing using Pardot tools, enhancing marketing asset maintenance for over 30,000 prospects. #Designed 30+ email templates utilizing HTML and CSS, achieving a 25% increase in open rates.#Created 20+ suppression lists, Publication lists, Data extensions for efficient data filtering and targeting.#Automated 4 form processes with auto-populating values, streamlining data collection by 40%.#Fixed integration issues with Google Analytics, increasing campaign tracking accuracy.#Developed 4 customer journeys using Journey Builder, leading to a 35% increase in user engagement.#Created 5 cloud pages with AMP scripts, enhancing user interaction and reducing load time by 50%.#Built Apex classes, batch apex classes, triggers, test classes, and Flows to automate processes and improve system performance.#Developed 2 LWC for record insertion from CSV files, optimizing data handling for up to 50 million records. #Developed a LWC to enable bulk PDF uploads (up to 10 files at once) and integrated it with Salesforce to OneDrive for seamlessly file transfers, enhancing document management workflows.#Implemented three custom API callouts for data extraction, folder creation, and file uploads to OneDrive, streamlining cloud storage operations and improving data accessibility.#Automated scheduling and billing systems using CPQ solutions, increasing operational efficiency by 30%.

# Provided Level 2 Salesforce Support, resolving technical issues promptly to ensure seamless platform usage.# Leveraged SOQL expertise for data analysis, performing queries and manipulations in the Salesforce backend.# Managed user accounts, profiles, roles, and permissions through efficient Salesforce Administration practices.# Investigated and resolved complex technical issues in areas such as integrations, workflows, and automation.# Proposed and implemented system enhancements to optimize Salesforce performance in collaboration with development teams.# Conducted Change Management activities, including impact analysis and user acceptance testing for system upgrades.# Communicated effectively with stakeholders, providing updates on support activities and upcoming system changes.# Created insightful reports and dashboards in Salesforce, utilizing data visualization to drive business performance.# Managed and resolved over 400+ incidents, demonstrating core knowledge of permission sets and licenses.# Ensured quick resolution of user concerns and escalated complex issues to senior engineers as needed.